In your physical application, you can choose the account for direct debit to your credit card billings. But this account must be qualified with certain criteria including (must be in Egyptian currency, non-overdraft and must belong to you).

Both cards offer a welcome gift: You can earn 5,000 Miles with your Platinum credit card and 3,500 miles for your Titanium credit card when you use it for any retail transaction within the first 2 months of issuance.

To follow up on the status of your submitted requests*:

  1. Log into your Internet Banking account
  2. Go to the “Requests” tab.
  3. Choose “Requests History” to see a list of all your submitted requests within the last 90 days which are marked under 3 categories as pending at the Bank side or approved or rejected.

*(This service is available on Internet Banking only and not available at the Mobile Banking Application)

Yes, you can book tickets using your miles to any other passenger.

Visit the BONUS points page to learn how you earn your points
Please call call center on 19666 or visit your nearest CIB branch.
This means that there is suspicious fraud activity on your card and the card is temporarily stopped. You must contact the call center to confirm the activity to reopen the card again if it is a genuine transaction done from your end.
The transaction will be rejected, and the money will stay in your wallet.
Please call the call center at 19666 or visit your nearest CIB branch.
Please call the call center at 19666 or visit your nearest CIB branch.
You can request up to four supplementary cards on your total primary cards.
Please call the call center at 19666 or visit your nearest CIB branch.

You will get the loan after completing and accepting all the required documents, followed by the final approval then cash disbursement into your account. You can apply through the following channels:

  • Apply online here
  • Fill in an application at any of our CIB branches
  • Contact the Call Center through which your request will be directed to one of our representatives to contact you on your preferred mobile within the next 24 hours

The maximum allowed wallet balance is EGP 400,000.

  • The maximum weekly transaction deposit limit from your linked credit card is EGP 10,000
  • The maximum monthly transaction deposit limit from your linked credit card is EGP 40,000
  • The maximum daily/monthly transaction limits from your debit cards are shown below: The maximum daily/monthly transaction limits from your debit cards are shown below:
       Classic (Visa/MasterCard), Loan Debit, Youth, and Prime ME cards Titanium   Platinum Wealth, Platinum Private, VISA Platinum Business 
     Maximum Daily Purchase and E-Commerce Limit  EGP 30,000  EGP 30,000  EGP 30,000
     Maximum Monthly E-Commerce Limit  EGP 50,000  EGP 100,000  EGP 100,00
Once you have your Related Accounts added on the Internet Banking, simply click on “Related Accounts” in the main menu and the list of your related accounts will be presented. Click on the “Access Account” button next to the required account to access it.
Once you have your Related Accounts added on the Internet Banking, simply click on “Related Accounts” in the main menu and the list of your related accounts will be presented. Click on the “Access Account” button next to the required account to access it.
The ATM can provide you with a mini-statement of your last ten transactions.
Yes, you can only use your online card on local websites (with local currency).
Yes, only from the ATM mini statement option that lists your last ten transactions.
Your participation in the program is automatic and FREE with no need to subscribe.

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