- You can update your mobile number at your nearest CIB branch
- Internet Banking
- Through the Call Center from a registered mobile number.
You can request to increase your card limit via online banking or a branch and will be
subject to credit policy approval.
You can choose a new PIN through the following:
- Call 19666 from your registered phone number
- Phone Banking from your registered phone number
You can choose a New PIN through the following:
- Call 19666 from registered phone number
- Phone Banking by calling with your registered phone number
You can view the detailed information on the active EPP’s including the remaining
balances, and tenors through the e-statement found in your Internet banking.
You can update your registered mobile and address either on mobile/internet banking, call
center, or a branch if your KYC and ID aren’t expired.
Biometrics login enables you to login to your CIB Mobile Banking app easily and quickly using Face recognition or fingerprint as supported by your device.
Customers can stop a card through one of the following:
- Call our call center 0219666 which is available 24/7.
- Stop the card through Internet Banking.
You can request a card replacement through online banking or via the call center. Fees vary
depending on the card type. Please check the following link: https://cib.eg/4z1.
For existing CIB customers, you can book your certificate of deposit or time deposit easily through the Internet Banking service or Mobile Banking App.
For new customers, please visit the nearest branch to open an account and book your Certificate of Deposit or Time Deposit. Make sure to bring the following documents:
- Valid National ID or valid passport for foreigners
- Recent original utility bill (electricity or gas)
- Proof of income
- Proof of permanent residence for foreigners
- Log in to your CIB Mobile Banking app.
- Click on the profile icon.
- Toggle off the “Login using Biometrics Feature” button.
- Your Face ID/Fingerprint login will be deactivated successfully.
Yes, you can pay any transaction in installments with a minimum amount of EGP 500, whether it is a purchase or cash withdrawal. The available tenor ranges from 3 months to 60 months, added to the interest rate of the selected plan from our contact center at 19666 or the Mobile Banking app. After submitting the request, it will be reviewed within 24 hours, and you will receive a notification if approved. Also, you can follow up on the case from the Mobile Banking app.
After the first statement is issued, you’ll receive a message with the total dues
during the statement. You can check for more info through the mobile/internet
banking or via the call center at 19666.
You can choose a new PIN by:
- Calling 19666 from your registered phone number
- Phone Banking from your registered phone number
- If you remember your old PIN you can also do it using any CIB ATM
Customers can load the card via ATMs only. Meeza prepaid cards do not accept transfers (including internet banking) and cannot accept deposits via branch teller.
In special cases, Meeza prepaid cards accept ACH transfers from CIB accounts only.
- TAT for booking a TD is on the same day, and 1 business day for CDs
- TAT for Online Banking registration with account number, National ID, or passport number is immediate
- TAT for opening an additional sub account is immediate
- TAT for booking a TD is on the same day, and 1 business day for CDs
- TAT for Online Banking registration with account number, National ID, or passport number is immediate
- TAT for opening an additional sub account is immediate
Receive points by engaging with any of the highlighted products:
- All CIB credit and debit cards (except CIB-EgyptAir Mileseverywhere cards and corporate cards)
- Unsecured Personal Loans
- Third party account transfers through the Internet Banking Service.
For more information, click here.
Yes, once the Equal Payment Plan is activated, you will receive an SMS on the registered mobile number with all the Equal Payment Plan details and the first due date. Also, you can check your request status from our Mobile Banking app.
Authorized Banking Agent:
- You can go to any authorized banking agent to withdraw money from your Smart Wallet.
- Head to the nearest CIB Smart Wallet banking agent outlet
- On the Smart Wallet app, tap “Withdraw”
- Click on “Agent Withdrawal”
- Enter the withdrawal amount to generate an OTP
- Enter the PIN to confirm the transaction
- OTP will be generated.
- Give the OTP to the agent to complete the withdrawal transaction
- The agent will confirm the withdrawal request and the POS will print two receipts
- You will then receive your cash and a copy of your receipt
Through an ATM:
- On the Smart Wallet app, tap “Withdraw”
- Click on “ATM Withdrawal”
- Enter the withdrawal amount to generate an OTP
- Enter the PIN to confirm the transaction
- OTP will be generated
- Enter the OTP on the ATM screen to complete the withdrawal transaction
- At the ATM, Select “Cardless Services”
- Select “Smart Wallet”
- Select “Cash Withdrawal”
- Enter your mobile number
- Enter the OTP extracted from your Smart Wallet app
- Enter the amount to be withdrawn
- Your transaction will then be completed and you will receive your cash
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