- Log into your Internet or Mobile Banking account
- Go to “Requests”
- For Mobile Banking: Select “Cards Management” then “Dispute Credit Card Transaction”
For Internet Banking: Select “Dispute Credit Card Transaction”
- Fill out the dispute form on your chosen credit card and mention the reason for dispute
Yes, you can have a notification appear on your Internet banking home page once you sign in if an account’s balance falls below or rises above a certain limit, this can be done through “Notifications” under the “Settings” tab where you can set up your rule.
- Log into your Internet or Mobile Banking account
- Go to “Requests”
- For Mobile Banking: Select “Cards Management” then “Dispute Credit Card Transaction”
For Internet Banking: Select “Dispute Credit Card Transaction”
- Fill out the dispute form on your chosen credit card and mention the reason for dispute
Yes, you can have a notification appear on your Internet banking home page once you sign in if an account’s balance falls below or rises above a certain limit, this can be done through “Notifications” under the “Settings” tab where you can set up your rule.
- Please ensure that the biometrics feature is enabled on your device and that the CIB Mobile Banking app has biometrics permission enabled from your device’s settings.
- Note that the biometrics feature is supported on the latest iOS version and 3 prior versions for both iOS and Android.
Yes, your personal information is safe with CIB Mobile Banking, which offers extensive security features to ensure that you can conduct your banking transactions in a safe and private online environment. The highest industry standards of security are applied to both Internet Banking and Mobile Banking.
Account information accessed by Mobile Banking and Internet Banking are protected the same way: our authentication process includes your Mobile Banking username, password, and a 6-digit OTP in case of external transfers. For additional protection, we recommend locking your mobile device when not in use.
Yes, your personal information is safe with CIB Mobile Banking, which offers extensive security features to ensure that you can conduct your banking transactions in a safe and private online environment. The highest industry standards of security are applied to both Internet Banking and Mobile Banking.
Account information accessed by Mobile Banking and Internet Banking are protected the same way: our authentication process includes your Mobile Banking username, password, and a 6-digit OTP in case of external transfers. For additional protection, we recommend locking your mobile device when not in use.
To protect your information, please note that taking screenshots isn’t allowed while using the app
Yes, you can check the available balance for your account & credit card through the IVR.
Yes, you can stop your debit or credit card through Phone Banking by calling 19666.
Interest rates can be credited to your account monthly, quarterly, semi-annually or at maturity.
You can’t request the cash on phone service if your card is stopped or inactive.
This discount allows you to redeem your miles for EGYPTAIR flights at a lower mileage cost.
All your bank accounts and Meeza prepaid card funds belonging to one of the network’s banks.
You can check Mastercard lounges entitled to your credit card on the Mastercard travel pass application.
Visit the nearest CIB branch with your national ID or passport to sign the activation form.
Yes, you can check the latest 5 movements on your account through the Phone Banking service.
Yes, you can check the linked accounts on your debit cards through the Phone Banking service.
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