Within two working days of submitting the online application, you’ll receive an
initial call to proceed with the application to submit it for approval.
Receive points by engaging with any of the highlighted products:
- All CIB credit and debit cards (except CIB-EgyptAir Mileseverywhere cards and corporate cards)
- Unsecured Personal Loans
- Third party account transfers through the Internet Banking Service.
For more information, click here.
You can view detailed information about the active Equal Payment Plan installment program, including the remaining balances and tenors through the e-statement found on your Internet Banking or through the Mobile Banking app.
You can request an online card with a limit of up to EGP 60,000 per day or EGP 200,000 per month. It can only be used on local websites and in local currency.
You can settle the due amount through any of the following:
- Transfer the required amount through Internet or Mobile Banking
- Transfer the required amount through Phone Banking by calling 19666
- Deposit the required amount through the nearest CIB ATM
- Visit the nearest CIB branch
You can stop a lost or stolen card by:
- Calling 19666 and speaking to one of our Call Center agents
- Visiting the nearest CIB branch
- Phone Banking
- Internet banking
For more information, you can also click here
No, during the online application, you’ll only need to provide general information
from your national ID and about your job. After submission, a bank representative
will call you to check your eligibility and inform you of any required documents.
Customers can load the card via ATMs only. Meeza prepaid cards do not accept transfers (including internet banking) and cannot accept deposits via branch teller.
In special cases, Meeza prepaid cards accept ACH transfers from CIB accounts only.
You can activate / re-activate credit card by calling 19666 through Phone Banking or speaking with a live Call Center agent.
After the first statement is issued, you’ll receive a message with the total dues
during the statement. You can check for more info through the mobile/internet
banking or via the call center at 19666.
Please contact the Smart Wallet Customer Care line at 19716 and give them the online card number and transaction details. Our agents will take the necessary measures to resolve the problem.
The maximum allowed wallet balance is EGP 400,000.
- The maximum weekly transaction deposit limit from your linked credit card is EGP 10,000
- The maximum monthly transaction deposit limit from your linked credit card is EGP 40,000
- The maximum daily/monthly transaction limits from your debit cards are shown below: The maximum daily/monthly transaction limits from your debit cards are shown below:
Classic (Visa/MasterCard), Loan Debit, Youth, and Prime ME cards Titanium Platinum Wealth, Platinum Private, VISA Platinum Business Maximum Daily Purchase and E-Commerce Limit EGP 30,000 EGP 30,000 EGP 30,000 Maximum Monthly E-Commerce Limit EGP 50,000 EGP 100,000 EGP 100,00
The fees are non-refundable as per the Smart Wallet's policy. Additionally, all foreign currency transactions using the smart wallet online card have now been stopped. Please note that local currency transactions through the Smart Wallet Online Card are working normally.
You should receive an SMS within 1-3 minutes. If you do not receive it, please update your registered mobile number at the bank through the Online Banking service or by call center. If you still don’t receive an SMS, please request it again through the ATM.
Customers can find the EPP dues through the call center or via E-statement through Internet banking.
You can view the detailed information on the active EPP’s including the remaining
balances, and tenors through the e-statement found in your Internet banking.
In addition to the regular login with your username and password, you can request the One Time Password (OTP) for Higher Authentication access, if you need to perform third Party transfers simply through CIB OTP token application or the hard token.
In addition to the regular login with your username and password, you can request the One Time Password (OTP) for Higher Authentication access, if you need to perform third Party transfers simply through CIB OTP token application or the hard token.
Authorized Banking Agent:
- You can go to any authorized banking agent to withdraw money from your Smart Wallet.
- Head to the nearest CIB Smart Wallet banking agent outlet
- On the Smart Wallet app, tap “Withdraw”
- Click on “Agent Withdrawal”
- Enter the withdrawal amount to generate an OTP
- Enter the PIN to confirm the transaction
- OTP will be generated.
- Give the OTP to the agent to complete the withdrawal transaction
- The agent will confirm the withdrawal request and the POS will print two receipts
- You will then receive your cash and a copy of your receipt
Through an ATM:
- On the Smart Wallet app, tap “Withdraw”
- Click on “ATM Withdrawal”
- Enter the withdrawal amount to generate an OTP
- Enter the PIN to confirm the transaction
- OTP will be generated
- Enter the OTP on the ATM screen to complete the withdrawal transaction
- At the ATM, Select “Cardless Services”
- Select “Smart Wallet”
- Select “Cash Withdrawal”
- Enter your mobile number
- Enter the OTP extracted from your Smart Wallet app
- Enter the amount to be withdrawn
- Your transaction will then be completed and you will receive your cash
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