The primary cardholder alone can set up installments for transactions made with the supplementary card through our Mobile Banking app or by contacting our center at 19666. However, if the transaction is set up directly through the merchant, the supplementary cardholder can pay it in installments.
You should receive an SMS within 1-3 minutes. If you do not receive it, please update your registered mobile number at the bank through the Online Banking service or by call center. If you still don’t receive an SMS, please request it again through the ATM.
- Please ensure that the biometrics feature is enabled on your device and that the CIB Mobile Banking app has biometrics permission enabled from your device’s settings.
- Note that the biometrics feature is supported on the latest iOS version and 3 prior versions for both iOS and Android.
- Log in to your Online Banking account
- Click on “Transfers” on the home page
- Click on “View All” under “Saved Transfers” section
- Choose the beneficiary and click on the pen icon to edit the beneficiary or the transfer amount
- Alternatively, click on the delete icon to remove the beneficiary
The Equal Payment Plan (EPP) is a flexible program that allows you to pay for your transactions in equal monthly payments instead of paying in full. This makes it easier for you to manage your monthly expenses.
CIB provides you with a diverse range of installment plans that suit your needs, such as:
- You can install any credit card transaction: (with a competitive interest rate) by calling 19666 from your registered mobile number or through the Mobile Banking app.
- Credit Card Cash Transfer: You can transfer cash to your account from the credit card balance. This service can be requested through the Internet Banking service or using your mobile phone by calling 19666, or via the Mobile Banking app.
- Installment Plans with Competitive Interest Rates at participating merchants.
- Installment Plans with Zero Interest at participating merchants.
- To know merchants subscribed in Equal Payment Plan Program, please visit the following link: https://cib.eg/k0l.
- Balance Transfer: you can settle credit card balances at other banks using your available credit limit, with a low interest rate and no transfer fee. This service can be requested through your mobile phone by calling 19666.
Yes, you can enroll in any transaction with a minimum amount of EGP 500, whether it is a purchase or a cash withdrawal with available tenor ranges from 3 months to 60 months. Enrollments can be accepted only if the transactions are still before their due date, the value of the transaction is within the card limit, you are in good standing with no arrears, and the full transaction value should be available for installment. This could be done from our contact center at 19666 or the Mobile Banking app. After submitting the request, it will be reviewed within 24 hours, and you will receive a notification if approved. Also, you can follow up on the case from the Mobile Banking app.
- Log in to your Online Banking account
- Click on “Credit Cards” under “Cards” section on the home page
- Select the credit card
- Click on “Limit Increase”
- Check the box to agree to the terms and conditions and click on “I Agree”
- Review the request summary, then click on “Confirm” button
- Request submitted successfully
- Log in to your Online Banking account
- Recently submitted requests will be shown at the bottom of the Home Page, and you can access all of them by clicking on “view all”
- Alternatively, click on “More” button or “profile” at the top of the page, then choose “Requests Center” and select “Request History”
- Log in to your Online Banking account
- The "Related Accounts" section will appear on the home page with the related account names
- Click on “Switch”
- You will enter the related account mode, allowing you to act on behalf of the accessed related account and make third-party transfers using your main account's activated OTP.
After the statement closure, you’ll receive a message highlighting the due amount.
You can check for more info through the mobile/internet banking or via the call
center at 19666. Also, five days before the due date, another payment reminder
message is sent to notify you of the net amount to pay in the statement.
- TAT for changing direct debit is 2 business days
- TAT for replacing a debit or credit card is 5 business days
- TAT for booking a TD/CD is on the same day
- TAT for Online Banking registration with account number, National ID, or passport number is immediate
- TAT for opening an additional sub account is immediate
- Log in to your Online Banking account
- Click on “Credit Cards” under “Cards” section on the home page
- Select the credit card
- Click on “Manage Direct Debit”
- Choose the direct debit account
- Choose the direct debit amount (5% minimum amount or 100% full amount)
- Click on “Continue”
- Review the request details, then click on “Confirm”
- Request submitted successfully
- Log in to your Online Banking account
- Click on “Credit Cards” under “Cards” section on the home page
- Select the credit card
- Click on “Show My Transactions” under “My Transactions”
- Click on “Filter”
- Filter by date or amount range, then click on “Apply”
- Then, click on “Export”
- Choose the needed format to download transactions, then click on “Download” button
Generally, yes. Obtaining a CD or TD with CIB will allow the bank to extend your credit of up to 95% of the value you put into the CD or TD, while leaving the CD and TD there earning interest. There are a few matters that can make a difference here, so please talk to a banking professional to tell you exactly how and what happens.
- Log in to your Online Banking account
- Click on “Transfers” on the home page
- Choose the transfer type or select the beneficiary
- Click on “Transfer”
- Click on “Schedule” next to the transfer amount
- Select the transaction date
- Click on the “Toggle” button next to “Recurring Transfer”
- Select the recurring frequency
- Set the end date, if needed
- Click on “Continue” and follow the remaining transfer steps
- Log in to your Online Banking account
- Click on “Accounts” under “Savings & Investments” section
- Select the account
- Click on the “View All” next to “Transactions”
- Click on “Filter”
- Filter by date or amount range, then click on “Apply”
- Then, click on “Download Transactions”
- In case you want to change the filter data, choose clear all
- Choose the needed format to download transactions, then click on “Download”
- You can activate the biometrics feature during your first login or by clicking on “Profile” at the top of the page
- Click on the “Toggle” button next to “Login using the biometrics feature”
- Check the box to agree to the terms and conditions
- Click on “Activate Now”
- Enter your current password, then click on “Continue”
- Enter the OTP received via SMS on your registered number
- Biometric feature activated successfully
To make your financial life easier, we have selected a talented and dedicated team of experts through whom all your banking transactions will be executed and well managed, including:
- Dedicated Wealth Relationship Manager to guide you financially
- Dedicated Wealth Service Officer to assist
- Dedicated Wealth teller to help you avoid queuing
- Dedicated 24/7 call center, 19847(VIP)
- Dedicated and exclusive access to CIB Wealth centers and lounges
- Log in to your Online Banking account
- Tap the “Add Icon (+)” next to the “Cards” section on the home page
- Click on “Credit Cards”
- Choose between the offered credit card types
- Click on “Apply Now”
- Choose the type “Secured Card” or “Unsecured Card”
- Check the box to agree to the terms and conditions and click on “I Agree”
- Click on “Confirm”
- Review the request summary, then click on “Confirm” button
- Credit Card request submitted successfully
CIB and non-CIB customers:
- Visit your nearest CIB branch or Smart Wallet authorized agent.
- Fill out a registration form.
- The agent will process your data and enter it into the system.
- You will then receive an SMS with a download link and an activation code.
- Download the app from either the App Store, Google Play, or Huawei AppGallery.
- Enter your registered mobile number and the activation code that was sent to you via SMS.
- Create a six-digit PIN (should not include any repetitive or sequential numbers).
Your Smart Wallet will then be activated and ready to be used.
CIB Customers only:
- SMS channel
- Send your full National ID number in an SMS to 4435, followed by the last 4 digits of your CIB card and separated by a hashtag. Send the SMS from the mobile number you want to link to the wallet. Example: 291234567890#1234.
- Within three working days, you will receive an SMS that contains a download link and an activation code.
- Download the app from either the App Store, Google Play, or Huawei AppGallery.
- Enter your registered mobile number and the activation code that was sent to you via SMS.
- Create a six-digit PIN (should not include any repetitive or sequential numbers).
- Your CIB card will be connected to your Smart Wallet within 7 working days.
- Via CIB Internet and Mobile Banking channels:
- Log into your Internet or Mobile Banking account.
- Click on the “Requests” tab.
- For Mobile Banking: Select "Other Requests" then "Manage Smart Wallet"
For Internet Banking: Select "Manage Smart Wallet"
- Choose “Open a CIB Wallet” from “Application type.”
- Enter your mobile number.
- Enter your National ID number.
- Enter your National ID expiration date.
- Choose CIB card type.
- Enter CIB card number, expiration date, and card name.
- Click “Submit.”
- Click “Confirm” when the confirmation message appears.
- You will receive an SMS that contains a download link and an activation code.
- Download the CIB Smart Wallet app from either the App Store, Google Play, or Huawei AppGallery.
- Enter your registered mobile number, read and accept the terms and conditions, then enter the activation code sent to you via SMS.
- Create a six-digit PIN.
- Your Smart Wallet will then be activated and ready to be used.
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