The daily limits for all transaction types are as follows:
- Prime: EGP 5,000,000
- Plus: EGP 5,000,000
- Wealth: EGP 20,000,000
- Private: EGP 20,000,000
- Log in to your Online Banking account
- Click on “Credit Cards” under the “Cards” section on the home page
- Select the card you need to stop or replace
- Choose the reason: Lost, Stolen or Damaged
- Click on “Continue”
- Review your request details
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Confirm”
- Request submitted successfully
- Log in to your Online Banking account
- When using the Mobile banking app, click on "More" or from the "Profile" on the top of the page
- When using the Internet Banking service, click on "More", then choose "Services" or from the "Profile" on the top of the page
- Click on “Request Center”
- Under “Card Services",” click on “Stop/Replace Cards” Choose "Debit Card" and the account
- Choose the reason of stopping/replacing the card
- Click on “Continue”
- Review the request details
- Check the box to agree to the terms and conditions
- Click on “Confirm”
In case you do not meet the customer segment criteria, the bank will re-allocate your account to the most suitable segment.
Yes, the bank has a program specifically for professionals. Please visit your
nearest CIB branch to inquire about the detailed required documents. The generic
requirements to apply are a valid ID and valid income proof, a valid syndicate ID,
and a clinic/pharmacy license.
Using the CIB Mobile Banking application, you can access your personal accounts quickly and easily, but navigation and addition of related accounts are only available through Internet Banking. You can, however, add the accounts as beneficiaries and enjoy transferring to them through Mobile Banking.
Using the CIB Mobile Banking application, you can access your personal accounts quickly and easily, but navigation and addition of related accounts are only available through Internet Banking. You can, however, add the accounts as beneficiaries and enjoy transferring to them through Mobile Banking.
- Please ensure that the biometrics feature is enabled on your device and that the CIB Mobile Banking app has biometrics permission enabled from your device’s settings.
- Note that the biometrics feature is supported on the latest iOS version and 3 prior versions for both iOS and Android.
Simply, fill in the OTP form in the branch, with your account number that you will use for the external transfers and download the CIB OTP token app or purchase a hard token and activate it through the Online Banking from “Token Activation” under the requests tab.
Simply, fill in the OTP form in the branch, with your account number that you will use for the external transfers and download the CIB OTP token app or purchase a hard token and activate it through the Online Banking from “Token Activation” under the requests tab.
- Internal transfers (including own and other CIB credit card payment) executed during holidays and weekends will be instantly reflected on Internet Banking, considering that interest -if any- will be calculated starting next business day.
- External transfers executed during holidays and weekends will be processed on the next business day.
- Internal transfers (including own and other CIB credit card payment) executed during holidays and weekends will be instantly reflected on Internet Banking, considering that interest -if any- will be calculated starting next business day.
- External transfers executed during holidays and weekends will be processed on the next business day.
- This is the first specialized investment product for CIB Private customers based on their risk appetite.
- This highly customizable investment opportunity provides 6 different portfolio models that vary across securities and asset classes.
- Investments in customer-proposed portfolios will be managed by the reputed Asset Manager, CI Asset Management.
A new application that allows you to contact CIB Overseas Client Advisors through conference calls for free, wherever you are in the world via your mobile, tablet or laptop. If you request a callback, our advisors will contact you.
Available to download on Google Play or Apple Store outside Egypt.
If you have not received the OTP you could request to resend the OTP by clicking the "Resend OTP" button on the screen up to 5 times. If OTP is still not received, please contact CIB Call Center 19666 to ensure that your mobile number is updated on the banking system.
If you have not received the OTP you could request to resend the OTP by clicking the "Resend OTP" button on the screen up to 5 times. If OTP is still not received, please contact CIB Call Center 19666 to ensure that your mobile number is updated on the banking system.
- Sign in to CIB Internet Banking
- Go to “Password Settings” under the “Settings” tab
- Click on “Change password” and fill in the following fields:
- Old password
- New password
- New password confirmation
4. Click “Confirm” You can also reset your password without logging in by following the steps illustrated in the previous question.
- Sign in to CIB Internet Banking
- Go to “Password Settings” under the “Settings” tab
- Click on “Change password” and fill in the following fields:
- Old password
- New password
- New password confirmation
4. Click “Confirm” You can also reset your password without logging in by following the steps illustrated in the previous question.
If you enter the OTP 5 times incorrectly, the transaction will be canceled and the card will be blocked from further online transactions for your card’s security. In such cases, you will have to contact CIB Call Center 19666 and go in person to unlock the card after having your identity verified.
If you enter the OTP 5 times incorrectly, the transaction will be canceled and the card will be blocked from further online transactions for your card’s security. In such cases, you will have to contact CIB Call Center 19666 and go in person to unlock the card after having your identity verified.
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