Personal Banking FAQs

In order to make it more convenient for our Private customers, there is a complete personalized condition to every customer as a one-year grace period in order to maintain a minimum of EGP 20,000,000 in total balances. Should the account remain below the mentioned eligibility criteria, the Bank will downgrade the relationship to the best suited offering.

Should the account remain below the mentioned eligibility criteria, the Bank will downgrade the relationship to the best suited offering.

Should the account remain higher than the mentioned eligibility criteria for a certain period of time, the Bank will upgrade the relationship to the best suited offering.

The Higher Authentication access with OTP allows you to transfer funds outside your relation to other CIB clients or any worldwide accounts outside CIB.

Those are users who can act on your behalf and access your account through theirs.

These are special machines that rely on spoken word and voice commands for people who are visually-challenged and cannot see the screen. The machines allow users to insert headphones to listen to the machine.

https://www.cibeg.com/English/Personal/Cards/Documents/CIB%20Cards%20International%20Spend%20Limits%20English.pdf

https://www.cibeg.com/English/Personal/Cards/Documents/CIB%20Credit%20Card%20Fees%20and%20Charges%20English%20-%20General.pdf

Find the EPP Terms and Conditions here.

IPN allows customers to send money to any of the following:

• Bank accounts using:
  • Account number
  • Mobile number (for IPN on-boarded customers only)
  • IPA (Instant Payment Address for on-boarded customers only)
• Digital wallets (using mobile number)
• Meeza cards (using 16-digit card number)

 

Redeem e-vouchers that can be used at participating CIB merchants in the program:

• Cash Back on CIB Credit Cards
• Booking flight tickets and accommodation via the online travel portal
• Charity donations to any charity listed on the CIB Loyalty portal.

For more information, click here.

These are accounts with a Special Nature, such as Joint Accounts, Minor Accounts, Grant Accounts, or Accounts with Power of Attorney.

Forward Dated Transactions give you the ability to set a future transaction (e.g., fund transfers or credit card payment) to occur in a predefined date rather than immediately, which has to be within a year limit.

The Recurring Transaction is a forward dated transaction that you can set to be performed several times automatically. You can set your recurring transaction to be executed daily, weekly, semi monthly, monthly, every two months, bi-annually and annually.

Both your balance and mini-statement are considered confidential data. Thus, InstaPay has no access, rights or ability to obtain or store them. The customer can check his balance and access the mini-statement upon his approval and request.

EGP 25

No Fees Apply.

No Fees Apply.

There are no fees applied if you deposit a CIB check. CIB offers a 50% discount on fees for depositing checks from other banks.

Some fees apply. Check with our staff or check on the special Forex ATMs machines designed for currency exchange.