- Password has to be 8 to 12 characters in length
- Password must be alphanumeric with a minimum of 2 letters and 2 digits: This means that a password cannot be all made of only letters or only numbers, but a combination of both with a minimum of 2 from each type
- Password is case sensitive. If part of your password is capital or small letter, you will need to always type it the same way when you log on.
- You cannot use Arabic letters in the password
- Username cannot be part of the password
Once a username is set, it cannot be changed.
Once a username is set, it cannot be changed.
Once you have added your related account to your Internet Banking, you can use the same OTP token app for both accounts.
Once you have added your related account to your Internet Banking, you can use the same OTP token app for both accounts.
Generally, yes. Obtaining a CD or TD with CIB will allow the bank to extend your credit of up to 95% of the value you put into the CD or TD, while leaving the CD and TD there earning interest. There are a few matters that can make a difference here, so please talk to a banking professional to tell you exactly how and what happens.
By nature and for your own security, the One Time Passcode (OTP) is created to be used only once with every third party transfer.
By nature and for your own security, the One Time Passcode (OTP) is created to be used only once with every third party transfer.
You can reapply as soon as you need to. The required documents will depend on
your case either as a salary receiver or professional, etc. Please visit your nearest
CIB branch to inquire about the detailed requirements.
By clicking on an account then clicking on the “View More” button, you can view your account’s details, transaction history, account activity, scheduled transactions and money spending.
By clicking on an account then clicking on the “View More” button, you can view your account’s details, transaction history, account activity, scheduled transactions and money spending.
An exclusive hub equipped with experienced Client Advisors dedicated to assisting our Overseas clients to fulfill their financial goals and assist them with their overseas banking needs.You can reach our client advisors through the Overseas Virtual Banking mobile application.
Our advisors working hours are Sunday to Thursday, from 9 AM to 5 PM CLT.
If you enter the OTP 5 times incorrectly, the transaction will be canceled and the card will be blocked from further online transactions for your card’s security. In such cases, you will have to contact CIB Call Center 19666 and go in person to unlock the card after having your identity verified.
If you enter the OTP 5 times incorrectly, the transaction will be canceled and the card will be blocked from further online transactions for your card’s security. In such cases, you will have to contact CIB Call Center 19666 and go in person to unlock the card after having your identity verified.
After the statement closure, you’ll receive a message highlighting the due amount.
You can check for more info through the mobile/internet banking or via the call
center at 19666. Also, five days before the due date, another payment reminder
message is sent to notify you of the net amount to pay in the statement.
From Internet Banking home page:
- Go to “Requests”
- Click on Dispute Credit Card Transaction
- Fill in the dispute form on your chosen credit card mentioning the reason of dispute.
From Internet Banking home page:
- Go to “Requests”
- Click on Dispute Credit Card Transaction
- Fill in the dispute form on your chosen credit card mentioning the reason of dispute.
- You only need to have an active debit or credit card on an active Saving/Current Account or an active credit card
- An active debit card means it has been used at least once through a CIB ATM
- An active credit card means than it has been activated through CIB Call Center
- You need to have your debit/credit card PIN code
- You have to sign the e-service agreement at the nearest branch.
- You only need to have an active debit or credit card on an active Saving/Current Account or an active credit card
- An active debit card means it has been used at least once through a CIB ATM
- An active credit card means than it has been activated through CIB Call Center
- You need to have your debit/credit card PIN code
- You have to sign the e-service agreement at the nearest branch.
- The username has to be alphanumeric with no Arabic characters: You can use letters and/or numbers, but all letters have to be in English
- Maximum username length is 30 characters: You can have a username of one letter or one number if you find it available, but you cannot go over 30 in length
- Username is case sensitive: If part of your username is capital or small letter, you will need to always type it the same way when you log on
- Spaces and special characters (“ ' * % & /) are not allowed
- If you are consistently receiving invalid credentials error, please make sure you try a different username.
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