Personal Banking FAQs

From the Internet Banking or Mobile Banking homepage:

• Go to “Requests”
• For Mobile Banking: Select “Contact Info” then “Update Contact Information”

           For Internet Banking: Select “Update Contact Information”

• Fill out the form with your updated contact information
• Enter your 6-digit OTP to submit your request

From the Internet Banking or Mobile Banking homepage:

• Go to “Requests”
• For Mobile Banking: Select “Contact Info” then “Update Contact Information”

           For Internet Banking: Select “Update Contact Information”

• Fill out the form with your updated contact information
• Enter your 6-digit OTP to submit your request

• Log in to your Online Banking account
• When using the Mobile Banking app, click on "More" on the bottom of the home page
• When using the Internet Banking service, click on "More", then choose "Services" or from the "Profile" icon on the home page and then, click on "My Contact Details"
• Click on “Edit Contact Details” 
• Click on “Request an Update” 
• Enter the OTP from your activated CIB OTP Token app
• Review the request Summary
• Click on “Confirm”
• Request submitted successful

First, check if the brand/merchant has a “Meeza Digital” logo.

Merchant-initiated payment:

•  Ask the cashier to make a purchase using their QR code.
• On your Smart Wallet application, select “Purchase” from the homepage menu.
• Select “Scan Merchant QR” and proceed to scan the QR code.
• The payment details will appear on your application (merchant name, transaction amount, etc.).
• Confirm the payment by pressing and holding the “Purchase” button.
• Your transaction will then be completed, and you will be provided with an invoice.

Customer-initiated payment:

• Ask the cashier to pay using your mobile wallet and ask for the 9-digit ID number.
• On your Smart Wallet application, select “Purchase” from the homepage menu.
• Select “Enter Transaction Details Manually.”
• Enter the merchant’s 9-digit number or choose it from your contact list.
• Enter the desired amount, and then enter the order number (optional).
• Press and hold the “Purchase” button to confirm.
• Enter your wallet PIN.
• Your transaction will then be completed. The merchant will receive an SMS with your payment details.

Request-to-Pay feature:

• The merchant will send you a request-to-pay notification on your mobile with the transaction details (merchant details, transaction amount, etc.).
• Review the transaction details.
• Enter your wallet PIN and press “Confirm.”
• Your transaction will then be transferred to the merchant successfully.

1. From Internet Banking Home Page,
2. Click on the account you want to view then click on “View More” for more details.

1. From Internet Banking Home Page,
2. Click on the account you want to view then click on “View More” for more details.

From the Internet Banking Home Page:

1. Click on “Historical Statements” in the main menu
2. Go to “Account Statements”
3. “Choose your desired account”.

From the Internet Banking Home Page:

1. Click on “Historical Statements” in the main menu
2. Go to “Account Statements”
3. “Choose your desired account”.

From the Internet Banking home page:

1. Click on “Historical Statements” in the main menu
2. Go to “Card Statements”
3. “Choose your desired card”.

From the Internet Banking home page:

1. Click on “Historical Statements” in the main menu
2. Go to “Card Statements”
3. “Choose your desired card”.

On the homepage, you will find your payment activity in a chart. Select “View Transactions” to check your entire transaction history.

To filter or sort your transactions, select “Filter and Sorting”. You can filter by date, transaction type, or status of the transaction (all, successful, or failed).