العربية

InstaPay is licensed and regulated by the Central Bank of Egypt (CBE) as an authorized payment service provider. The CBE’s license guarantees the maximum level of data security and consumer data protection, and ensures that all InstaPay’s operations and processes are fully compliant with the CBE’s legislations.
InstaPay is the first payment service provider application licensed by the Central Bank of Egypt (CBE) to operate through the Instant Payment Network. As such, the app employs a customer information security system against the risks of irresponsible use of or unauthorized access to this information.
InstaPay is the first payment service provider application licensed by the Central Bank of Egypt (CBE) to operate through the Instant Payment Network, enabling instant transfers between banks 24/7. The CBE’s license entails full compliance of InstaPay with information security and data privacy legislations and requirements.
A new application that allows you to contact CIB Overseas Client Advisors through conference calls for free, wherever you are in the world via your mobile, tablet or laptop. If you request a callback, our advisors will contact you. Available to download on Google Play or Apple Store outside Egypt.
You can contact the call center and request to opt out of the service.
You can request a clearance after 45 days of post-card closure.
  1. Go to https://ebanking.cibeg.com
  2. Click on “Register New User ” below the Sign-In area
  3. Fill in the following fields:
    • Username
    • Password
    • Password Confirmation
    • Card Number
    • Card PIN
  4. Check the “I accept the terms” box after carefully reviewing it
  5. Click on “Register New User”.
  1. Go to https://ebanking.cibeg.com
  2. Click on “Register New User ” below the Sign-In area
  3. Fill in the following fields:
    • Username
    • Password
    • Password Confirmation
    • Card Number
    • Card PIN
  4. Check the “I accept the terms” box after carefully reviewing it
  5. Click on “Register New User”.

Through the Smart Wallet application:

  • Select “Payments.”
  • Select your desired service and biller.
  • Enter the subscriber/reference number (or you can select the subscriber from your contact list).
  • Select the desired amount (if you’re recharging your phone credit) or select “Confirm” (if you’re paying a bill).
  • Enter your wallet PIN.
  • Your transaction is complete.
If you’re not available at the delivery address and there is no one to receive the card at the delivery address, the card will be returned to the bank, and you’ll need to contact the call center for redelivery within three months of the failed delivery.
You need to contact the call center to open an investigation with the card network.
  •  A valid mobile number (registered with the applicant’s National ID).
  •  A valid National ID card.
Smart Wallet users can pay up to EGP 60,000 per day and EGP 200,000 per month.

IPN allows customers to send money to any of the following:

  • Bank accounts using:
    • Account number
    • Mobile number (for IPN on-boarded customers only)
    • IPA (Instant Payment Address for on-boarded customers only)
  • Digital wallets (using mobile number)
  • Meeza cards (using 16-digit card number)

 

This discount allows you to redeem your miles for EGYPTAIR flights at a lower mileage cost.

Enrollment in EGYPTAIR Plus Program is for free.

Yes, please send a copy of your passport along with your FFN from your registered email to customeraff@egyptair.com.

All your bank accounts and Meeza prepaid card funds belonging to one of the network’s banks.

Concierges services offer you the best services provided in cooperation with Les Concierges Egypt! You will receive special assistance with a wide range of services, saving you time and effort, such as:

•Entertainment Bookings: Indulge in endless entertainment with CIB Plus Concierge services, where the excitement never ceases. From securing tickets to music concerts, movies, and theater shows, to arranging restaurant reservations for a memorable night out, your entertainment will be covered!

•National ID/Passport Services: Need help renewing your national ID or passport? CIB Plus Governmental Concierges services can renew it for you with ease.

•Travel Arrangements: CIB Plus Concierge services go beyond everyday tasks by organizing your entire travel experience, from booking flights, trains, buses, and hotels to offering visa assistance.

•Pick Up/Delivery Services: Streamline your lifestyle with CIB Plus Concierge services, designed to handle all your tasks effortlessly, from collecting and dropping off items to shopping for groceries, books, gifts, delectable chocolates, and exquisite flowers.

•Notary Services: Buying, selling, or renting property is no longer a big deal. Les Concierges Egypt will take care of all the documents and registrations, so you can relax and focus on the move itself.

•VIP Services: Enhance your travel journey with CIB Plus Concierge's exclusive VIP offerings, featuring airport transfers, VIP service, and personalized meet-and-assist services.

•Auto Services: Experience a smooth journey with CIB Plus Concierge services, through their auto service offerings such as assistance in selling or purchasing a vehicle, car detailing, scheduling maintenance, and access to car rentals.

•Health and Wellness: Elevate your well-being with CIB Plus Concierge services, which place your health at the forefront by facilitating doctor appointments and referrals, arranging gym memberships, spa visits, and assisting you in enrolling in exclusive classes.

If you enter the OTP 5 times incorrectly, the transaction will be canceled and the card will be blocked from further online transactions for your card’s security. In such cases, you will have to contact CIB Call Center 19666 and go in person to unlock the card after having your identity verified.
We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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