Personal Banking FAQs

Those can be set either from:

1. Click on the desired account that will be used as a source account in setting up the recurring or the forward dated transaction then click “View More”
2. Go to the “Scheduled Transactions” tab
3. Choose whether it is a transaction between your accounts or to a 3rd party
4. Click on “Add New”
5. Enter the details and confirm.

While performing a transfer, click on “Options” and turn on the recurring option and choose the transaction frequency.

• Transfer to Own Account (Same & Cross)
• Transfer to Other CIB (Same & Cross)
• Transfer Outside CIB
• Credit Card Settlement

• You may add/delete/modify any of your beneficiaries’ details through the payments to others page
• You can add a new beneficiary from the "Add New" button at the top of the page
• You can edit a beneficiary by clicking on the beneficiary then the "Edit" button
• You can delete a beneficiary by simply clicking on "Delete".

• Log in to your Online Banking account
• Click on “Transfers” on the home page
• Choose the transfer type or select the beneficiary
• Click on “Transfer” 
• Click on “Schedule” next to the transfer amount
• Select the transaction date
• Click on the “Toggle” button next to “Recurring Transfer”
• Select the recurring frequency
• Set the end date, if needed
• Click on “Continue” and follow the remaining transfer steps

• Log in to your Online Banking account
• Tap the “Add Icon (+)” next to the “Cards” section on the home page
• Click on “Credit Cards”
• Choose between the offered credit card types
• Click on “Apply Now”
• Choose the type “Secured Card” or “Unsecured Card”
• Check the box to agree to the terms and conditions and click on “I Agree”
• Click on “Confirm”
• Review the request summary, then click on “Confirm” button
• Credit Card request submitted successfully

• Log in to your Online Banking account
• Click on “Credit Cards” under “Cards” section on the home page
• Select the credit card
• Click on “Limit Increase” 
• Check the box to agree to the terms and conditions and click on “I Agree”
• Review the request summary, then click on “Confirm” button
• Request submitted successfully

You can stop a lost or stolen card by:

• Calling 19666 and speaking to one of our Call Center agents
• Visiting the nearest CIB branch
• Phone Banking
• Internet banking

For more information, you can also click here

Customers can stop a card through one of the following:

• Call our call center 0219666 which is available 24/7.
• Stop the card through Internet Banking.

• Log in to your Online Banking account
• The "Related Accounts" section will appear on the home page with the related account names
• Click on “Switch” 
• You will enter the related account mode, allowing you to act on behalf of the accessed related account and make third-party transfers using your main account's activated OTP.