Personal Banking FAQs

The overpayment may lead to the early settlement of your installment plans which could incur early cancellation fees of 5% if installment plan with interest.

No, you can redeem your BONUS Points easily through bonus.cibeg.com. However, you will find a link for BONUS Points website on Internet and Mobile Banking.

For a better user experience, we recommend that you use the application on a mobile device. You can access Internet Banking from your tablet’s browser.

For a better user experience, we recommend that you use the application on a mobile device. You can access Internet Banking from your tablet’s browser.

No, you can redeem your BONUS Points easily through bonus.cibeg.com. However, you will find a link for BONUS Points website on Internet and Mobile Banking.

To make your financial life easier, we have selected a talented and dedicated team of experts through whom all your banking transactions will be executed and well managed, including:

• Dedicated Wealth Relationship Manager to guide you financially
• Dedicated Wealth Service Officer to assist
• Dedicated Wealth teller to help you avoid queuing
• Dedicated 24/7 call center, 19847(VIP)
• Dedicated and exclusive access to CIB Wealth centers and lounges

No, after activating the renewal card, it retains the same pin as your current card. You may change it at the nearest ATM or via IVR.

If your direct debit account has sufficient funds on the due date, the payment will be processed automatically as the requested direct debit (5% or 100%).

This depends on the responsible party that receives employees bank cards at your workplace. In most cases, the HR department receives them on behalf of employees.

We currently have a basic Personal Financial Management (PFM) implemented that allows you to categorize your transactions. Click on the desired account on the home page –> click “View more” --> go to “My Money” tab. You can find a weekly and monthly summary graph displaying the debit and credit transactions related to your account. These transactions are categorized according to their labels (if you already labeled the transactions, they will all be displayed as “uncategorized”). You can also view a monthly pie chart categorizing all transactions according to their label and displaying the percentage of each transaction type with respect to the total transactions. In addition, you can track your account's daily balance.

We currently have a basic Personal Financial Management (PFM) implemented that allows you to categorize your transactions. Click on the desired account on the home page –> click “View more” --> go to “My Money” tab. You can find a weekly and monthly summary graph displaying the debit and credit transactions related to your account. These transactions are categorized according to their labels (if you already labeled the transactions, they will all be displayed as “uncategorized”). You can also view a monthly pie chart categorizing all transactions according to their label and displaying the percentage of each transaction type with respect to the total transactions. In addition, you can track your account's daily balance.

Yes, you can:

1. Simply click on the account you want to set as the source account for the scheduled transaction,
2. then click on the round orange icon. Click on “Scheduled Transactions”,
3. then “New Standing Order”. Choose your preferred type of transaction, whether to one of your accounts, a 3rd party account or to your own credit card,
4. then fill in the required payment details and click “Next”. Y

our scheduled transaction will be saved and you can access it again in the same place if you need to edit or delete it. Please note: In case of setting up a transaction to a 3rd party account, you will have to enter a 6-digit OTP.

Yes, you can:

1. Simply click on the account you want to set as the source account for the scheduled transaction,
2. then click on the round orange icon. Click on “Scheduled Transactions”,
3. then “New Standing Order”. Choose your preferred type of transaction, whether to one of your accounts, a 3rd party account or to your own credit card,
4. then fill in the required payment details and click “Next”. Y

our scheduled transaction will be saved and you can access it again in the same place if you need to edit or delete it. Please note: In case of setting up a transaction to a 3rd party account, you will have to enter a 6-digit OTP.

By clicking on an account then clicking on the “View More” button, you can view your account’s details, transaction history, account activity, scheduled transactions and money spending.

By clicking on an account then clicking on the “View More” button, you can view your account’s details, transaction history, account activity, scheduled transactions and money spending.

There are no fees to use the CIB Mobile Banking service. Data charges from your mobile service provider may apply. CIB is not responsible for these charges.

There are no fees to use the CIB Mobile Banking service. Data charges from your mobile service provider may apply. CIB is not responsible for these charges.

• Login to your Internet Banking or Mobile Banking account.
• Select “Payments".
• To pay a new bill, click on "Pay a new bill" or go directly to the desired bill category.
• Select "Bill Category" or search for it.
• Select the service and enter the required information.
• Select the payment method by selecting Credit Card or Account.
• Review Bill Summary.
• Click on "Confirm”.
• Enter the OTP from your activated OTP Token app.
• Payment is successful.

The quick pay widget is a fast and easy way to perform a third party payment. It allows you to configure beneficiaries you transfer to frequently on your home page and simply execute a transfer by just clicking “Pay” and entering your 6-digits OTP. To add a beneficiary to quick pay, turn on quick pay next to the desired beneficiary and it will appear on the home page in the quick pay widget.

The quick pay widget is a fast and easy way to perform a third party payment. It allows you to configure beneficiaries you transfer to frequently on your home page and simply execute a transfer by just clicking “Pay” and entering your 6-digits OTP. To add a beneficiary to quick pay, turn on quick pay next to the desired beneficiary and it will appear on the home page in the quick pay widget.