Please contact CIB Call Center operating 24/7 on 19666 or visit the nearest CIB branch to have
your mobile number updated on the banking system.
Please contact CIB Call Center operating 24/7 on 19666 or visit the nearest CIB branch to have
your mobile number updated on the banking system.
- Click on “Register Now” on the Login Page
- Choose your preferred registration method
- Fill in the following field and click on “Continue”
- Create a unique username and password according to the set criteria
- Enter CAPTCHA shown on the screen
- Read the terms and conditions
- Check the box to agree to the terms and conditions, then click on “Create Account”
- As a second factor of authentication, enter the OTP sent to your registered mobile number
- Registration is successful
- Click on “Login”
- Enter the username and password to log in to your account
Please follow the below steps to further secure your information:
- Do not share your Internet and Mobile Banking username and password with anybody
- Do not share the PIN code of your card with anyone as it is used for Online Banking registration and password resetting
- Log out of your Mobile Banking session when finished
- Do not leave your mobile unattended without logging out
- Password-protect your mobile device
- Keep the operating system of your mobile device up to date
- Inform the CIB call center right away if you lose the mobile phone number registered for the One Time Password (OTP) Higher Authentication.
Please follow the below steps to further secure your information:
- Do not share your Internet and Mobile Banking username and password with anybody
- Do not share the PIN code of your card with anyone as it is used for Online Banking registration and password resetting
- Log out of your Mobile Banking session when finished
- Do not leave your mobile unattended without logging out
- Password-protect your mobile device
- Keep the operating system of your mobile device up to date
- Inform the CIB call center right away if you lose the mobile phone number registered for the One Time Password (OTP) Higher Authentication.
The primary cardholder can change the mobile number registered on the supplementary
card unless the supplementary cardholder is already a primary credit cardholder. In this
case, the supplementary cardholder needs to contact the call center to change the mobile
number on his primary credit card and this change will reflect automatically across the
system on all his cards.
You can contact our hotline at 19666 using the registered mobile number and sign
into our free IVR service to set up a PIN directly without the need to look for an
ATM.
Cardless deposits can be made at the ATM using an account number.
Yes, debit card activation should be done via the registered mobile number.
You should receive an SMS within 1-3 minutes. If you do not receive it, please update your registered mobile number at the bank through the Online Banking service or by call center. If you still don’t receive an SMS, please request it again through the ATM.
No, supplementary credit cards do not get a FFN number.
Contact the provider of the wallet your number is linked to and ask them to deactivate it, or you can visit this link and follow the deactivation process: https://managewallet.meeza.eg/. Once it is deactivated, you may re-apply and register for a CIB Smart Wallet.
You should set and answer three security questions by choosing them from the list of questions provided on the app and two of them will be used in the validation process when resetting your PIN.
No, each mobile number can register for one wallet only.
In case you remember your password and only need to change/update it, you can simply do this from the “Login Settings” under your profile, after you log into the app. Otherwise, you can follow the below steps:
- Tap on the “Forgot/Reset Password” from your Mobile Banking app
- Fill in the following fields:
- Username: Input your Online Banking username
- Password: Choose a password that is easy for you to remember, but hard for others to guess
- Password Confirmation: Please enter your password again to make sure that it is typed correctly
- Debit/Credit Card Number: Please input the 16 digits of your active debit/credit card, without any spaces
- Debit/Credit Card PIN: Input the 4-digit PIN code of your debit/credit card
- Click on "Next".
In case you remember your password and only need to change/update it, you can simply do this from the “Login Settings” under your profile, after you log into the app. Otherwise, you can follow the below steps:
- Tap on the “Forgot/Reset Password” from your Mobile Banking app
- Fill in the following fields:
- Username: Input your Online Banking username
- Password: Choose a password that is easy for you to remember, but hard for others to guess
- Password Confirmation: Please enter your password again to make sure that it is typed correctly
- Debit/Credit Card Number: Please input the 16 digits of your active debit/credit card, without any spaces
- Debit/Credit Card PIN: Input the 4-digit PIN code of your debit/credit card
- Click on "Next".
- Visit the self-deactivation portal URL.
- Enter your mobile number and National ID number in the assigned fields.
- If both the National ID number and mobile number match the ownership records, an OTP will be sent to your mobile number along with the name of the wallet’s service provider.
- Enter the OTP in the assigned field.
- Your wallet account will be instantly deactivated.
You can choose a new PIN through the following:
- Call 19666 from your registered phone number
- Phone Banking from your registered phone number
Yes, for debit/credit cards activation, call 19666 from your registered phone number and select the “Activation Option”. Enter the card number you want to activate and your national ID card number, and follow the steps.
Yes, if you skipped the step upon the update, you can set your questions through the following steps:
- From the homepage, on the side menu, click on “Settings”
- Click on "Security Questions", then select “Set or Change Security Questions”
- Choose and answer the questions needed
- Enter your wallet PIN to confirm
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