If your phone is lost or stolen, it is unlikely that someone could access your account information unless they also know your online banking username and password. However, for safety precautions, you should contact CIB as soon as possible by calling 19666.
No, you can view your active cards only. You can easily activate your card through IVR or SMS.
- Log in to your Online Banking account
- Click on “More" on the home page, under "Services"
- Click on "Requests Center"
- Click on “My Requests”, then select “Other Services”
- Choose from one of the following options:
- Send an inquiry
- Provide a suggestion
- Submit a complaint
Yes, your personal information is safe with CIB Mobile Banking, which offers extensive security features to ensure that you can conduct your banking transactions in a safe and private online environment. The highest industry standards of security are applied to both Internet Banking and Mobile Banking.
Yes, your personal information is safe with CIB Mobile Banking, which offers extensive security features to ensure that you can conduct your banking transactions in a safe and private online environment. The highest industry standards of security are applied to both Internet Banking and Mobile Banking.
- Open the Internet or Mobile Banking page
- Click “Register New User”
- Select identification method
- Choose “Account Number” from the list
- Enter your account number
- Create username
- Create password
- Confirm password
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Select next
- Enter the OTP password that is sent to your registered mobile number
- Select “Register”
- A confirmation message of successful registration will appear
- Open the Internet or Mobile Banking page
- Click “Register New User”
- Select identification method
- Choose “Account Number” from the list
- Enter your account number
- Create username
- Create password
- Confirm password
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Select next
- Enter the OTP password that is sent to your registered mobile number
- Select “Register”
- A confirmation message of successful registration will appear
- Open the Internet or Mobile Banking page
- Click “Register New User”
- Select identification method
- Choose “Passport Number” from the list
- Enter your passport number
- Create username
- Create your password
- Confirm password
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Select next
- Enter the OTP password that is sent to your registered mobile number
- Select “Register”
- A confirmation message of successful registration will appear
Simply, fill in the OTP form in the branch, with your account number that you will use for the external transfers and download the CIB OTP token app or purchase a hard token and activate it through the Online Banking from “Token Activation” under the requests tab.
- Open the Internet or Mobile Banking page
- Click “Register New User”
- Select identification method
- Choose “National ID Number” from the list
- Enter your National ID number
- Create username
- Create your password
- Confirm password
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Select Next
- Enter the OTP password that is sent to your registered mobile number
- Select “Register”
- A confirmation message of successful registration will appear
- Log in to your Online Banking account
- Click on “Credit Cards” under the “Cards” section on the home page
- Select the card and click on “Show My Transactions”
- Select the transaction to dispute
- On the transaction details page, click on “Dispute this Transaction”
- Fill in the dispute reason
- Click on “submit”
- Request submitted successfully
Customers can find their card dues via CIB call center, Phone Banking, Online Banking or the nearest CIB branch, noting that all customers receive a monthly SMS with the amount due before the due date.
You can request a card replacement through online banking or via the call center. Fees vary
depending on the card type. Please check the following link: https://cib.eg/4z1.
Transfers in Egyptian Pound inside CIB (No fees)
Transfers in Egyptian Pound outside CIB inside Egypt (Fees are waived):
- Commission:0.2% minimum EGP 40 - maximum EGP 350
Transfers in a foreign currency:
- Commission: 0.3% from the amount with a minimum of USD 20 - maximum USD 150
- Swift Charges: Equivalent to USD 10 through Online Banking.
- The charges are equivalent to USD 20 if executed through CIB branches
- Beneficiary Bank Fees: Based on the beneficiary bank's fees and charges. The USD equivalent is calculated upon execution and is based on CIB’s daily currency free market rate
If the transfer is conducted through IPN to one of the banks participating in the Instant Payment Network, the commission will be 0.2% with a minimum of EGP 10 and a maximum of EGP 50 (Fees are waived)
Meeza wallet transfers through Internet or Mobile banking is free of charge
Transfers in Egyptian Pound inside CIB (No fees)
Transfers in Egyptian Pound outside CIB inside Egypt (Fees are waived):
- Commission:0.2% minimum EGP 40 - maximum EGP 350
Transfers in a foreign currency:
- Commission: 0.3% from the amount with a minimum of USD 20 - maximum USD 150
- Swift Charges: Equivalent to USD 10 through Online Banking.
- The charges are equivalent to USD 20 if executed through CIB branches
- Beneficiary Bank Fees: Based on the beneficiary bank's fees and charges. The USD equivalent is calculated upon execution and is based on CIB’s daily currency free market rate
If the transfer is conducted through IPN to one of the banks participating in the Instant Payment Network, the commission will be 0.2% with a minimum of EGP 10 and a maximum of EGP 50 (Fees are waived)
Meeza wallet transfers through Internet or Mobile banking is free of charge
- Login to your Online Banking account
- When using the Mobile Banking app, click on "More" on the bottom of the home page, then click on "OTP Activation", under "Services"
- When using the Internet Banking service, click on "More", then click on "Services" and select "OTP Activation"
- Choose “OTP Hard Token” and click on “Activate Now”
- Enter the serial number of the device collected from the branch and the OTP generated by the device
- Click on “Submit”
- OTP Hard Token activated successfully
- Log in to your Online Banking account
- Click on “Add Icon (+)”, next to the “Loans” section
- Click on “Loans”
- Fill in the required information, such as type of loan, amount, purpose and loan tenor
- Review the loan summary
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Confirm”
- Loan request submitted successfully
- Log in to your Online Banking account
- Click on "Transfers" on the home page
- Click on "Own Accounts" under "Transfers Type”
- Choose the account to pay from and account to transfer to
- Enter the transfer amount
- Click on “Continue”
- Review the Transfer Summary before proceeding
- Click on “Confirm”
- You can extract the “Transaction Receipt” from top right side of the final screen
- Log in to your Online Banking account
- When using the Mobile Banking app, click on “More” on the bottom of the page
- Click on “Request Cheque Book” under “Services”
- When using the Internet Banking service, click on "Services" on the home page and select "Request Center"
- Then, click on "Request Cheque Book"
- Fill in the required data, such as the account for the Cheque Book, number of leaves, area and delivery branch
- Review the Cheque Book Issuance Request Summary
- Click on “Submit Request”
- Request submitted successfully
- Log in to your Online Banking account
- Click on “Credit Cards” under the “Cards” section on the home page
- Select the card you need to stop or replace
- Choose the reason: Lost, Stolen or Damaged
- Click on “Continue”
- Review your request details
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Confirm”
- Request submitted successfully
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