العربية

No, you can pay tuition fees through CIB ATMs. For more info, click here.
No, you can pay tuition fees through CIB ATMs. For more info, click here.
You can report a dispute on any transaction through online banking or via the call center.
You can stop and replace the card via online banking, IVR, or through our call center.
No, but you can simply apply for loans and credit cards through the CIB website here.
No, but you can simply apply for loans and credit cards through the CIB website here.

To access the Mobile Banking service, use your Internet Banking username and password. If you already have an account. Otherwise, you can simply register through the app by clicking on “Register New User”.

Below are the main requirements for registration:

  1. An active debit/credit card on an active savings/current account (an active debit/credit card means it was used at least once through a CIB ATM).
  2. Your debit/credit card PIN code, which you normally use at ATMs.

Now and till March 31, 2021, you can register to the Online banking service without the need to sign the e-banking terms and conditions at the branch. To do so, simply follow the above steps noting that you must sign the e-banking terms and conditions at any time within this permitted period to avoid service suspension

To access the Mobile Banking service, use your Internet Banking username and password. If you already have an account. Otherwise, you can simply register through the app by clicking on “Register New User”.

Below are the main requirements for registration:

  1. An active debit/credit card on an active savings/current account (an active debit/credit card means it was used at least once through a CIB ATM).
  2. Your debit/credit card PIN code, which you normally use at ATMs.

Now and till March 31, 2021, you can register to the Online banking service without the need to sign the e-banking terms and conditions at the branch. To do so, simply follow the above steps noting that you must sign the e-banking terms and conditions at any time within this permitted period to avoid service suspension

If your phone is lost or stolen, it is unlikely that someone could access your account information unless they also know your online banking username and password. However, for safety precautions, you should contact CIB as soon as possible by calling 19666.
If your phone is lost or stolen, it is unlikely that someone could access your account information unless they also know your online banking username and password. However, for safety precautions, you should contact CIB as soon as possible by calling 19666.
  • Log in to your Online Banking account
  • Click on “More" on the home page, under "Services"
  • Click on "Requests Center"
  • Click on “My Requests”, then select “Other Services”
  • Choose from one of the following options:
  • Send an inquiry
  • Provide a suggestion
  • Submit a complaint
No, you can view your active cards only. You can easily activate your card through IVR or SMS.
No, you can view your active cards only. You can easily activate your card through IVR or SMS.
  1. Open the Internet or Mobile Banking page
  2. Click “Register New User”
  3. Select identification method
  4. Choose “Account Number” from the list
  5. Enter your account number
  6. Create username
  7. Create password
  8. Confirm password
  9. Read the terms and conditions
  10. Check the box to agree to the terms and conditions
  11. Select next
  12. Enter the OTP password that is sent to your registered mobile number
  13. Select “Register”
  14. A confirmation message of successful registration will appear
  1. Open the Internet or Mobile Banking page
  2. Click “Register New User”
  3. Select identification method
  4. Choose “Account Number” from the list
  5. Enter your account number
  6. Create username
  7. Create password
  8. Confirm password
  9. Read the terms and conditions
  10. Check the box to agree to the terms and conditions
  11. Select next
  12. Enter the OTP password that is sent to your registered mobile number
  13. Select “Register”
  14. A confirmation message of successful registration will appear
  1. Open the Internet or Mobile Banking page
  2. Click “Register New User”
  3. Select identification method
  4. Choose “Account Number” from the list
  5. Enter your account number
  6. Create username
  7. Create password
  8. Confirm password
  9. Read the terms and conditions
  10. Check the box to agree to the terms and conditions
  11. Select next
  12. Enter the OTP password that is sent to your registered mobile number
  13. Select “Register”
  14. A confirmation message of successful registration will appear
  1. Open the Internet or Mobile Banking page
  2. Click “Register New User”
  3. Select identification method
  4. Choose “Passport Number” from the list
  5. Enter your passport number
  6. Create username
  7. Create your password
  8. Confirm password
  9. Read the terms and conditions
  10. Check the box to agree to the terms and conditions
  11. Select next
  12. Enter the OTP password that is sent to your registered mobile number
  13. Select “Register”
  14. A confirmation message of successful registration will appear
 
  1. Open the Internet or Mobile Banking page
  2. Click “Register New User”
  3. Select identification method
  4. Choose “Passport Number” from the list
  5. Enter your passport number
  6. Create username
  7. Create your password
  8. Confirm password
  9. Read the terms and conditions
  10. Check the box to agree to the terms and conditions
  11. Select next
  12. Enter the OTP password that is sent to your registered mobile number
  13. Select “Register”
  14. A confirmation message of successful registration will appear
 
  1. Open the Internet or Mobile Banking page
  2. Click “Register New User”
  3. Select identification method
  4. Choose “Passport Number” from the list
  5. Enter your passport number
  6. Create username
  7. Create your password
  8. Confirm password
  9. Read the terms and conditions
  10. Check the box to agree to the terms and conditions Select next
  11. Enter the OTP password that is sent to your registered mobile number
  12. Select “Register”
  13. A confirmation message of successful registration will appear
  1. Open the Internet or Mobile Banking page
  2. Click “Register New User”
  3. Select identification method
  4. Choose “National ID Number” from the list
  5. Enter your National ID number
  6. Create username
  7. Create your password
  8. Confirm password
  9. Read the terms and conditions
  10. Check the box to agree to the terms and conditions
  11. Select Next
  12. Enter the OTP password that is sent to your registered mobile number
  13. Select “Register”
  14. A confirmation message of successful registration will appear
 
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Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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