Personal Banking FAQs

• Login to your Online Banking account
• Click on “Transfers” on the home page
• Click on “Local” under “Transfer Types”
• Select “Transfer to another CIB Account”
• Choose the beneficiary if it’s already added, or add beneficiary first if you don’t have a saved one
• Choose the account you want to transfer from
• Click on “update”
• Enter the transfer amount and purpose
• Click on “Continue”
• Review the transfer summary before proceeding
• Click on “Confirm”
• Enter the OTP from your activated CIB OTP Token app
• Transfer submitted successfully
• You can extract the “Transaction Receipt” from top right side of the final screen

• Log in to your Online Banking account
• Click on “Transfers” on the home page
• Click on “Local Transfer” under "Transfer Types"
• Select “Transfer Outside CIB”
• Choose the beneficiary if it’s already added, or add beneficiary first if you don’t have a saved one
• Choose the account you want to transfer from
• Click on “Continue”
• Enter the transfer amount, charge details and purpose
• Review the transfer summary before proceeding
• Click on “Confirm”
• Enter the OTP from your activated CIB OTP Token app
• Transfer submitted successfully
• You can extract the “Transaction Receipt” from the top right side of the final screen

• Log in to your Online Banking account
• Click on “Transfers" on the home page
• Select “Local" under "Transfer Types"
• Select “To a CIB Credit Card”
• Click on “New Beneficiary” if you don’t have a saved one
• Enter the beneficiary’s card number and his/her date of birth
• Alternatively, choose from an existing added beneficiary if you have one saved
• Choose the account you want to pay from
• Click on “update”
• Enter the amount
• Enter purpose and click on “Continue”
• Review the transaction summary
• Click on “Confirm”
• Enter the OTP from your activated CIB OTP Token app
• Card payment successful

You can simply enable biometrics login through one of the below options:

Before login:

• On the app's login page, click on Fingerprint/Face ID icon.
• Enter your username and password.
• Agree to the Biometrics terms and conditions, then click on "Activate Now”.
• Enter the OTP sent to your registered mobile number.
• Your Face ID/Fingerprint will be activated successfully.

From your profile:

• Log in to your CIB Mobile Banking app.
• Click on “Profile” icon.
• Toggle on “Login using Biometrics Feature” button.
• Agree to the Biometrics terms and conditions, then click on "Activate Now”.
• Enter the OTP sent to your registered mobile number.
• Your Face ID/Fingerprint login will be activated successfully.

• Log in to your Online Banking account 
• Click on “Transfers” from the home page 
• Choose “local” then select “IPN -Instant transfers” 
• Click on “New Beneficiary” 
• Enter the required beneficiary details (account number, IBANs, registered mobile number, IPA, card number, or mobile wallet) 
• Choose “Save Beneficiary & Close” 
• Create a nickname, select the sending account, then click on “Save Beneficiary” 
• Enter the OTP from your activated CIB OTP token app 
• Beneficiary will be added successfully

Customers can customers login to the world of BONUS as follows:

• Tap Login
• Enter CIB Debit/Credit card or number account number
• Customers will then receive an OTP on their registered mobile number 
• Enter the OTP and enjoy the world of BONUS

Yes, you can through CIB ATMs only. Just follow the following directions:

• 1-Choose “Cardless Services” from the ATM main screen
• 2-Confirm that you’ve read the terms and conditions
• 3-Enter your account number
• 4-Select whether to generate a new OTP or if you have a valid OTP
• 5-Enter your OTP (sent to your registered mobile number)
• 6-Insert your money into the ATM
• 7-Confirm the amount and your account number

Yes. Our cash deposit machines have a maximum daily deposit limit of EGP 20,000.

To use an ATM, complete the following steps:

1. Choose “Cardless Services” from the main screen
2. Choose “Settle Credit Card”
3. Enter your credit card number
4. Select either “Generate a New OTP” or “I Have a Valid OTP”
5. Enter the OTP sent to your registered mobile number
6. Insert your money into the ATM
7. Confirm the amount and your credit card number

Please follow the below steps to further secure your information:

• Do not share your Internet and Mobile Banking username and password with anybody
• Do not share the PIN code of your card with anyone as it is used for Online Banking registration and password resetting
• Log out of your Mobile Banking session when finished
• Do not leave your mobile unattended without logging out
• Password-protect your mobile device
• Keep the operating system of your mobile device up to date
• Inform the CIB call center right away if you lose the mobile phone number registered for the One Time Password (OTP) Higher Authentication.

• Log in to your Online Banking account
• When using the Mobile Banking app, click on "More" on the bottom of the home page
• When using the Internet Banking service, click on "More", then choose "Services" or from the "Profile" icon on the home page and then, click on "My Contact Details"
• Click on “Edit Contact Details” 
• Click on “Request an Update” 
• Enter the OTP from your activated CIB OTP Token app
• Review the request Summary
• Click on “Confirm”
• Request submitted successful

1. Open the Internet or Mobile Banking page
2. Click “Register New User”
3. Select identification method
4. Choose “Account Number” from the list
5. Enter your account number
6. Create username
7. Create password
8. Confirm password
9. Read the terms and conditions
10. Check the box to agree to the terms and conditions
11. Select next
12. Enter the OTP password that is sent to your registered mobile number
13. Select “Register”
14. A confirmation message of successful registration will appear

• Log in to your CIB Online Banking account 
• Select "Credit/Debit Cards" under the “Cards” section on the home page, or go to the “Request Center” by clicking on “More” under services bar 
• Select the frozen card 
• Click on the “Unfreeze Card” button and confirm 
• As a second factor of authentication, enter the OTP sent to your registered mobile number 

Then the card will be unfrozen successfully, and the “frozen” label will be removed

• Visit the self-deactivation portal URL.
• Enter your mobile number and National ID number in the assigned fields.
• If both the National ID number and mobile number match the ownership records, an OTP will be sent to your mobile number along with the name of the wallet’s service provider.
• Enter the OTP in the assigned field.
• Your wallet account will be instantly deactivated.

How can customers login to the world of BONUS in case of having a registered international number:

• Tap Login
• Enter CIB Debit/Credit card or number account number
• Press on change country calling code
• Type the country calling code in the box before the mobile number
• Customers will then receive an OTP on their registered international number 
• Enter the OTP and enjoy the world of BONUS

To activate your debit/credit card, please follow these steps:

• Log in to your CIB Online Banking 
• Select "Credit/Debit Cards" under the “Cards” section on the home page, or from the “Request Center” by clicking on “More” under the services bar 
• Choose the required card 
• Enter the expiry date of the card 
• Check the box to Confirm that you have received the physical card 
• Click on “Continue” 
• As a second factor of authentication, enter the OTP sent to your registered mobile number

You can reset your PIN through the app by following the below steps:

•  Click on “Forgot your PIN” from the login page
•  Enter the mobile number and national ID registered to the wallet
•  You will receive an OTP on the registered mobile linked to the wallet
•  Enter this OTP on the app, then respond to the security questions you set previously
•  Upon successful validation, set your new Smart Wallet PIN

Please note that the validation of the OTP and security questions happens after trying to reset the PIN. In case of any error, you will be redirected to the home screen to enter your mobile number and national ID and to restart the steps.

Yes, set/reset PIN feature is available through CIB Online Banking services. Please use following steps:

• Log in to your CIB Online Banking account 
• Select "Credit/Debit Cards" under the “Cards” section on the home page, or from the “Request Center” by click on “More” in the service bar 
• Click on “Set/reset PIN” button 
• Choose required card and click on “Continue” 
• Click on” Forget PIN?” 
• Insert new PIN & confirm, then click on “Continue” 
• As a second factor of authentication, enter the OTP sent to your registered mobile number

• Log in to your Online Banking account
• The "Related Accounts" section will appear on the home page with the related account names
• Click on “Switch” 
• You will enter the related account mode, allowing you to act on behalf of the accessed related account and make third-party transfers using your main account's activated OTP.

Yes, through the following these steps:

1. From the Wallet application on your mobile, select "ATM Cash Out"
2. Enter the amount you wish to withdraw, followed by your Wallet password, in order to receive an OTP.
3. On the ATM, select "Cardless Services"
4. On the ATM, select "Smart Wallet"
5. On the ATM, select "Cash Withdrawal"
6. On the ATM, enter the registered mobile number
7. On the ATM, enter the OTP received from your Smart Wallet application
8. On the ATM, enter the amount to be withdrawn.