You should receive an SMS within 1-3 minutes. If you do not receive it, please update your registered mobile number at the bank through the Online Banking service or by call center. If you still don’t receive an SMS, please request it again through the ATM.
Contact the provider of the wallet your number is linked to and ask them to deactivate it, or you can visit this link and follow the deactivation process: https://managewallet.meeza.eg/. Once it is deactivated, you may re-apply and register for a CIB Smart Wallet.
You can register to Online Banking using one of the below methods:
- Account number
- Passport number
- National ID number
- Debit or credit card number
You can register on CIB Mobile Banking services using any of the following:
- National ID
- Account Number
- Passport Number
- Active Debit/Credit Card Number
IPN allows customers to send money to any of the following:
- Bank accounts using:
- Account number
- Mobile number (for IPN on-boarded customers only)
- IPA (Instant Payment Address for on-boarded customers only)
- Digital wallets (using mobile number)
- Meeza cards (using 16-digit card number)
You can send money using one of the following beneficiary’s details:
- Instant Payment Address (IPA)
- Mobile number registered with IPN
- Digital wallet using mobile number
- Bank account number or IBAN
- Debit, credit or prepaid card from a member bank using a 16-digit number
- Visit the self-deactivation portal URL.
- Enter your mobile number and National ID number in the assigned fields.
- If both the National ID number and mobile number match the ownership records, an OTP will be sent to your mobile number along with the name of the wallet’s service provider.
- Enter the OTP in the assigned field.
- Your wallet account will be instantly deactivated.
Yes, for debit/credit cards activation, call 19666 from your registered phone number and select the “Activation Option”. Enter the card number you want to activate and your national ID card number, and follow the steps.
Each app allows you to create one IPA for each account, which means you can have any number of IPAs based on the number of accounts you have at different banks and the number of IPN apps used.
You can choose a new PIN through the following:
- Call 19666 from your registered phone number
- Phone Banking from your registered phone number
You can choose a New PIN through the following:
- Call 19666 from registered phone number
- Phone Banking by calling with your registered phone number
Yes, you can check your account numbers and IBANs through Phone Banking services and receive them via SMS on your registered mobile number.
You can activate a debit or credit card through the following:
- Call the CIB Call Center at 19666
- Use CIB's Interactive Voice Response
- Through SMS
- For Debit Cards: please send an SMS to 1491 from registered Egyptian mobile number with 01 followed by first 6 digits & last 4 digits of the debit card number
- For Credit Cards: Please send an SMS to 1491 from registered Egyptian mobile number with 02 followed by last 4 digits of the credit card number
No, data privacy restrictions prevent InstaPay from storing or having access to your bank account data, which is only denoted by a reference number, while the actual account number is stored at CIB.
You can choose a new PIN by:
- Calling 19666 from your registered phone number
- Phone Banking from your registered phone number
- If you remember your old PIN you can also do it using any CIB ATM
E-vouchers will be sent to your registered mobile number.
If you don’t have your own FFN, once you apply for a CIB EgyptAir credit card, the
bank will create an FFN upon issuance of miles cards (Titanium or Platinum Egypt
Air cards).
bank will create an FFN upon issuance of miles cards (Titanium or Platinum Egypt
Air cards).
You can view your account details by clicking on the specified account, then “View more” and choosing the “Account Details” tab where you can find the account number, account type, status, open date, balance and your customer number.
You can view your account details by clicking on the specified account, then “View more” and choosing the “Account Details” tab where you can find the account number, account type, status, open date, balance and your customer number.
- TAT for booking a TD is on the same day, and 1 business day for CDs
- TAT for Online Banking registration with account number, National ID, or passport number is immediate
- TAT for opening an additional sub account is immediate
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