Personal Banking FAQs

• Log in to your Online Banking account
• Tap on “Add Icon (+)”, next to the “Loans” section
• Click on “Overdraft”
• Check the features and benefits of Overdraft, then click on “Apply Now”
• Choose type of Overdraft, the amount and the purpose of requesting an Overdraft
• Click on “Confirm”
• Review the Overdraft Summary
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• Click on “Confirm”
• A success screen will appear with a unique reference number for your request

• Log in to your Online Banking account
• Click on “Add Icon (+)”, next to the “Savings & Investments” section
• Click on “Certificates of Deposits (CD)/Time Deposit (TD)”
• Click on “Book now” for either Certificate of Deposit or Time Deposit
• Fill in the required information, such as currency, interest frequency, tenor, maturity instructions, debit account, deposit amount and choose the accounts that amount will be debited from, principle credited to and interest account to credit to
• Review the Certificate of Deposit (CD)/Time Deposit (TD) request summary
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• Click on “Confirm”
• Time Deposit (CD)/ /Time Deposit (TD) booked successfully

1. Log into your Internet or Mobile Banking account
2. Click on “Apply for products” tab
3. Select “Book CD or TD”
4. Choose type then select from the fields that appear accordingly
5. Click “Next”
6. Read the terms and conditions
7. Check the box to agree to the terms and conditions
8. Click “Confirm”

Note:

• Customers with foreign currency loans cannot book CDs or TDs online and will have to visit a branch
• TDs are booked the same day
• CDs are booked the same day

1. Log into your Internet or Mobile Banking account
2. Click on “Apply for products” tab
3. Select “Book CD or TD”
4. Choose type then select from the fields that appear accordingly
5. Click “Next”
6. Read the terms and conditions
7. Check the box to agree to the terms and conditions
8. Click “Confirm”

Note:

• Customers with foreign currency loans cannot book CDs or TDs online and will have to visit a branch
• TDs are booked the same day
• CDs are booked the same day

1. Log into your Internet or Mobile Banking account
2. Click on “Apply for products” tab
3. Select “Book CD or TD”
4. Choose type then select from the fields that appear accordingly
5. Click “Next”
6. Read the terms and conditions
7. Check the box to agree to the terms and conditions
8. Click “Confirm”

Note:

• Customers with foreign currency loans cannot book CDs or TDs online and will have to visit a branch
• TDs are booked the same day
• CDs are booked the same day

1. Log into your Internet or Mobile Banking account
2. Click on “Apply for products” tab
3. Select “Book CD or TD”
4. Choose type then select from the fields that appear accordingly
5. Click “Next”
6. Read the terms and conditions
7. Check the box to agree to the terms and conditions
8. Click “Confirm”

Note:

• Customers with foreign currency loans cannot book CDs or TDs online and will have to visit a branch
• TDs are booked the same day
• CDs are booked the same day

The calculation of the loan depends on the following factors:

• Principle Loan Amount: the value of the loan that a customer borrows.
• Personal Loan Interest Rate: the interest rate that the bank will charge for the loan.
• Tenure of Loan: the period for which you borrow the loan.

 Please refer to the loan calculator to calculate your installment.

• Log in to your Online Banking account
• Click on “Credit Cards” under “Cards” section on the home page
• Select the credit card
• Click on “Manage Direct Debit” 
• Choose the direct debit account
• Choose the direct debit amount (5% minimum amount or 100% full amount)
• Click on “Continue” 
• Review the request details, then click on “Confirm” 
• Request submitted successfully

You can check your BONUS Points and redeem them through:

• CIB BONUS points program website (bonus.cibeg.com)
• CIB Call Center

For more information, click here

• Log in to your Online Banking account
• When using the Mobile Banking app, click on "More" on the bottom of the home page
• When using the Internet Banking service, click on "More", then choose "Services"
• Select “Statements & Documents”
• Click on “View Historical Statements for Accounts” Or “View Historical Statements for Credit Cards”
• Choose the account or credit card, then click on “View Historical Statements” 

To follow up on the status of your submitted requests*:

1. Log into your Internet Banking account
2. Go to the “Requests” tab.
3. Choose “Requests History” to see a list of all your submitted requests within the last 90 days which are marked under 3 categories as pending at the Bank side or approved or rejected.

*(This service is available on Internet Banking only and not available at the Mobile Banking Application)

You can choose a new PIN by:

• Calling 19666 from your registered phone number
• Phone Banking from your registered phone number
• If you remember your old PIN you can also do it using any CIB ATM