Personal Banking FAQs

By calling EGYPTAIR call center on 1717 or through visiting EGYPTAIR Plus website.

CIB customers:

You can load your Smart Wallet using either of the following methods:

1. Link your CIB card to your Smart Wallet when you visit any CIB branch

You can link any CIB debit, credit, or prepaid card to your Smart Wallet. CIB customers can register a maximum of two CIB cards per mobile number.

• A CIB staff member will enter your Smart Wallet number and card details and then insert an alias.
• You can then select “My Cards” on the application.
• Select the card that you wish to add money from.
• Enter the desired amount.
• Enter your PIN.
• You will have successfully added money to your Smart Wallet.

Please note that the cost of loading the Wallet via Credit Card is 2% from the amount with a minimum of EGP 5, deducted from the Credit Card.

2. Transfer cash from your Online Banking account to your Smart Wallet:

• Log into your Mobile or Internet Banking account.
• Go to the “Transfers” tab.
• Select “transfer outside CIB”.
• Select “New Beneficiary”.
• Choose beneficiary type “Individual”.
• Then Enter the personal information of the customer that include First Name, Middle Name and Last Name all of them should be in English.
• Enter your mobile wallet number in the field of Account number or IBAN or Mobile number.
• Beneficiary Address (noting that must not be in Arabic or special characters and must not more than 140 characters.
• Choose “Mobile Wallet Payment” from Bank’s name field.
• Then choose “headquarter in all governorates” in Branch name field then press continue.
• Then choose your bank account you wish to transfer from.
• Enter the Amount you want to transfer.
• Then enter the purpose of the transfer noting that the answer should fulfill the following criteria:

1. Only English letters are allowed
2. The answer should be not less than 3 characters.
3. Special characters cannot be used.

• Then choose whether “transfer once” or save and transfer”.

Both CIB and non-CIB customers:

You can load your Smart Wallet using any of the following methods:

ATMs: Any ATM in Egypt that offers cardless services or has the “Meeza” digital logo

• On the Smart Wallet app, tap “Deposit”
• Tap “ATM Deposit”
• Enter the deposit amount to generate the OTP
• Enter the PIN to confirm the transaction
• OTP will be generated
• At the ATM, tap the “Cardless Services” tab on the ATM’s screen to start
• Select “Smart Wallet”
• Select “Deposit”
• Enter your wallet number
• Enter the OTP extracted from the app
• Enter the amount you wish to deposit
• A notification will be sent to confirm that the transaction was successful. You will also be able to check your balance

CIB Smart Wallet Banking Agent

• Visit any CIB Smart Wallet agent.
• Inform the agent that you need to make a cash deposit.
• Provide the agent with your wallet number.
• Give the agent the desired amount of money you wish to add to your wallet.
• The agent will then select the “Smart Wallet” tab.
• The agent will select “Deposit”.
• The agent will enter your wallet number and the amount.
• You will receive a notification on your mobile requesting confirmation.
• Enter your mobile wallet PIN to confirm.
• The POS will print two receipts.
• You will receive a receipt detailing the transaction, and you will be able to check your wallet’s balance.

• On your Smart Wallet app, issue an online card with your desired amount (local currency), making sure that the amount is available in your wallet.
• At the checkout page of any local website or app, select the payment option “Cards or MasterCard”.
• Enter the card details (card number, amount, expiry date, and CVC) at the checkout page to proceed with the payment.

• Log in to your Online Banking account
• Click on “Transfers” on the bottom of the Home Page
• Select “International” under "Transfer Types"
• Choose the beneficiary
• Choose the account you want to transfer from
• Click on “Continue”
• Enter the transfer amount, charge details and purpose
• Review the transfer summary before proceeding
• Click on “Confirm”
• Enter the OTP from your activated CIB OTP Token app
• Transfer submitted successfully
• You can extract the “Transaction Receipt” from the top right side of the final screen

• Log in to your Online Banking account
• Click on “Add Icon (+)", next to the “Savings & Investments” section, then select “Accounts”
• Select the type of the additional account you want to open and its currency
• Select the account that will be used to obtain your signature
• Click on “Next”
• Review the account information summary before proceeding
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• The account has been opened successfully

1. Log into your Internet or Mobile Banking account
2. Click on “Apply for products” tab
3. Select “Open new account”
4. Choose account type
5. Choose sub type
6. Choose currency
7. Choose which account to take and apply signature
8. Click “Next”
9. Read the terms and conditions
10. Check the box to agree to the terms and conditions
11. Click “Submit”
12. Click “Confirm” once the confirmation message appears

Note:

• Customers cannot open the same type of any of their existing accounts
• Customer should have at least 1 active account

1. Log into your Internet or Mobile Banking account
2. Click on “Apply for products” tab
3. Select “Open new account”
4. Choose account type
5. Choose sub type
6. Choose currency
7. Choose which account to take and apply signature
8. Click “Next”
9. Read the terms and conditions
10. Check the box to agree to the terms and conditions
11. Click “Submit”
12. Click “Confirm” once the confirmation message appears

Note:

• Customers cannot open the same type of any of their existing accounts
• Customer should have at least 1 active account

• Login to your Internet Banking or Mobile Banking account.
• Select “Payments".
• To pay a new bill, click on "Pay a new bill" or go directly to the desired bill category.
• Select "Bill Category" or search for it.
• Select the service and enter the required information.
• Select the payment method by selecting Credit Card or Account.
• Review Bill Summary.
• Click on "Confirm”.
• Enter the OTP from your activated OTP Token app.
• Payment is successful.

• Log in to your Online Banking account
• Select the "Credit Cards" section under “Cards” on the home page
• Choose the card you want to pay
• Select “Pay Now”
• Choose the account you will pay from
• Choose whether you want to settle 100% of statement balance, pay 5% minimum due, or enter a custom amount. Then, enter the amount you want to pay and click on “Continue”
• Review the request summary
• Click on “Confirm”
• Card payment successful

• Log in to your Online Banking account
• Click on “Transfers" on the home page
• Select “Local" under "Transfer Types"
• Select “To a CIB Credit Card”
• Click on “New Beneficiary” if you don’t have a saved one
• Enter the beneficiary’s card number and his/her date of birth
• Alternatively, choose from an existing added beneficiary if you have one saved
• Choose the account you want to pay from
• Click on “update”
• Enter the amount
• Enter purpose and click on “Continue”
• Review the transaction summary
• Click on “Confirm”
• Enter the OTP from your activated CIB OTP Token app
• Card payment successful

• Log in to your Online Banking account
• Recently submitted requests will be shown at the bottom of the Home Page, and you can access all of them by clicking on “view all”
• Alternatively, click on “More” button or “profile” at the top of the page, then choose “Requests Center” and select “Request History”