Personal Banking FAQs

From Internet Banking home page:

1. Go to “Requests”
2. Click on Dispute Credit Card Transaction
3. Fill in the dispute form on your chosen credit card mentioning the reason of dispute.

From Internet Banking home page:

1. Go to “Requests”
2. Click on Dispute Credit Card Transaction
3. Fill in the dispute form on your chosen credit card mentioning the reason of dispute.

For existing CIB customers, you can book your certificate of deposit or time deposit easily through the Internet Banking service or Mobile Banking App.

For new customers, please visit the nearest branch to open an account and book your Certificate of Deposit or Time Deposit. Make sure to bring the following documents:

• Valid National ID or valid passport for foreigners
• Recent original utility bill (electricity or gas)
• Proof of income
• Proof of permanent residence for foreigners

• Log in to your Online Banking account
• Click on “Add Icon (+)", next to the “Savings & Investments” section, then select “Accounts”
• Select the type of the additional account you want to open and its currency
• Select the account that will be used to obtain your signature
• Click on “Next”
• Review the account information summary before proceeding
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• The account has been opened successfully

1. Click on “Transfers” in the main menu
2. Choose “Payments to Others”
3. Choose the beneficiary you want to transfer to, edit any details needed,
4. Enter your 6-digit OTP,
5. Click ”Pay”.

1. Click on “Transfers” in the main menu
2. Choose “Payments to Others”
3. Choose the beneficiary you want to transfer to, edit any details needed,
4. Enter your 6-digit OTP,
5. Click ”Pay”.

From the Internet Banking home page:

1. Go to “Requests”
2. Click on Inquiries
3. Suggestions
4. Complaints
5. Fill in the form and determine your request type whether it is inquiry, suggestions or complaints.

From the Internet Banking home page:

1. Go to “Requests”
2. Click on Inquiries
3. Suggestions
4. Complaints
5. Fill in the form and determine your request type whether it is inquiry, suggestions or complaints.

You can change it from:

1. “Profile Settings” under the “settings” tab,
2. click on “Change language” and choose your preferred language

OR Simply from the login page at the top corner.

You can change it from:

1. “Profile Settings” under the “settings” tab,
2. click on “Change language” and choose your preferred language

OR Simply from the login page at the top corner.

You earn miles based on your credit card’s retail spend. Platinum credit cardholders earn 1 mile per EGP 30 spent, while Titanium credit cardholders earn 1 mile per EGP 50 spent.

• Log in to your Online Banking account
• Click on “Transfers” on the bottom of the Home Page
• Select “International” under "Transfer Types"
• Choose the beneficiary
• Choose the account you want to transfer from
• Click on “Continue”
• Enter the transfer amount, charge details and purpose
• Review the transfer summary before proceeding
• Click on “Confirm”
• Enter the OTP from your activated CIB OTP Token app
• Transfer submitted successfully
• You can extract the “Transaction Receipt” from the top right side of the final screen

• Log in to your Online Banking account
• When using the Mobile Banking app, click on "More" on the bottom of the home page
• When using the Internet Banking service, click on "More", then choose "Services" or from the "Profile" icon on the home page and then, click on "My Contact Details"
• Click on “Edit Contact Details” 
• Click on “Request an Update” 
• Enter the OTP from your activated CIB OTP Token app
• Review the request Summary
• Click on “Confirm”
• Request submitted successful

• Please contact our Smart Wallet Customer Care line at 19716.

• One of our agents will ask for your wallet details and transaction data, after which we will immediately proceed to take proper action.