You can view the detailed information on the active EPP’s including the remaining
balances, and tenors through the e-statement found in your Internet banking.
You can view detailed information about the active Equal Payment Plan installment program, including the remaining balances and tenors through the e-statement found on your Internet Banking or through the Mobile Banking app.
It is a calendar view for all transactions that took place in the past, present and other transactions that are configured to take place in the future such as forward or recurring transactions for a specific account or for all your accounts.
It is a calendar view for all transactions that took place in the past, present and other transactions that are configured to take place in the future such as forward or recurring transactions for a specific account or for all your accounts.
Each app allows you to create one IPA for each account, which means you can have any number of IPAs based on the number of accounts you have at different banks and the number of IPN apps used.
The Higher Authentication access with OTP allows you to transfer funds outside your relation to other CIB clients or any worldwide accounts outside CIB.
The Higher Authentication access with OTP allows you to transfer funds outside your relation to other CIB clients or any worldwide accounts outside CIB.
- You can update your address at your nearest CIB branch
- Internet Banking
- Through the Call Center from a registered mobile number.
You can update your registered mobile and address either on mobile/internet banking, call
center, or a branch if your KYC and ID aren’t expired.
- Log in to your Online Banking account
- Click on “Credit Cards” under “Cards” section on the home page
- Select the credit card that has a supplementary limit
- Choose the required supplementary credit card
- Click on “Change Credit Limit”
- Select the change limit type, either customer or total credit limit
- For a custom limit, enter the amount
- Click on “Continue”
- Check the box to agree to the terms and conditions, then click on “I Agree”
- Review the request summary, then click on “Confirm”
- Request submitted successfully
If the card didn’t get delivered within the expected time, please contact the bank’s
call center for an investigation with the courier.
It is important to download mobile apps from trustworthy and certified sources only. Make sure that CIB is listed as the app publisher or seller in the app store or download site.
It is important to download mobile apps from trustworthy and certified sources only. Make sure that CIB is listed as the app publisher or seller in the app store or download site.
- You can update your mobile number at your nearest CIB branch
- Internet Banking
- Through the Call Center from a registered mobile number.
Customers can find the EPP dues through the call center or via E-statement through Internet banking.
You can settle the due amount through any of the following:
- Transfer the required amount through Internet or Mobile Banking
- Transfer the required amount through Phone Banking by calling 19666
- Deposit the required amount through the nearest CIB ATM
- Visit the nearest CIB branch
For any delivery concerns, please contact the bank’s call center for an
investigation with the courier and to initiate an official complaint.
- Log in to your Online Banking account
- Click on “Transfers” on the home page
- Click on “View All” under “Saved Transfers” section
- Choose the beneficiary and click on the pen icon to edit the beneficiary or the transfer amount
- Alternatively, click on the delete icon to remove the beneficiary
- Log in to your Online Banking account
- When using the Mobile Banking app, click on “More” at the bottom of the home page
- When using the Internet Banking service, click on “More”, then choose “Services”
- Or from the “Profile” icon on the top of the home page
- Select “Statements & Documents”
- Click on "More” or “Requests Center”
- Click on “Subscribe to E-Statements Service”
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Submit”
- Log in to your Online Banking account
- Tap on “Add Icon (+)”, next to the “Loans” section
- Click on “Overdraft”
- Check the features and benefits of Overdraft, then click on “Apply Now”
- Choose type of Overdraft, the amount and the purpose of requesting an Overdraft
- Click on “Confirm”
- Review the Overdraft Summary
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Confirm”
- A success screen will appear with a unique reference number for your request
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