If you forgot your PIN, please contact the call center to reset the PIN then visit the
nearest CIB ATM to create the PIN. This can also be done directly through the
IVR.
If you received an SMS from the bank informing you that your Smart Wallet has been suspended due to nonuse and you want to re-activate it, please call 19716 for re-activation.
- You can send and receive money instantly to any person on IPN
- You can check your bank account balance
- You can send money to any IPN bank account, Meeza cards and digital wallets
- Single-use online cards will expire immediately after your first purchase or after 24 hours from the issuance date.
- Multi-use online cards may be used for up to 3 transactions per month.
- Log in to your Online Banking account
- Click on “Transfers "on the home page
- Select “Charities” under "Transfer Types"
- Select “Charity Category” and then choose the preferred “Charity”
- Choose the account you want to send from
- Enter the amount and click on “Continue”
- Review the Transaction Summary before proceeding
- Click on “Confirm”
- Enter the OTP from your activated CIB OTP Token app
- Transfer submitted successfully
- You can extract “Transaction Receipt” by clicking on the extract button in the top right side of the transaction summary screen
If you encounter an error during activation, please retry again and ensure that your
mobile isn’t restricted from sending messages. If the problem persists, please
follow the instructions for activation through the IVR service.
You can view detailed information about the active Equal Payment Plan installment program, including the remaining balances and tenors through the e-statement found on your Internet Banking or through the Mobile Banking app.
You can redeem your miles on all EGYPTAIR Flights only. Miles can be used for reward tickets or upgrade tickets or excess baggage. For more information, please refer to EGYPTAIR’s call center on 1717.
Yes, Instapay is now available outside of Egypt for users to transfer funds between Egyptian banks, noting that you still need to enable the service using your active Egyptian SIM card to use the service
Yes, the bank has a program for non-salary transfer customers.
Please visit your nearest CIB branch to inquire about the detailed required
documents. The general requirements to apply are a valid ID, valid income proof.
- Maintain a total balance starting of EGP 20,000 of up to EGP 300,000 (or its equivalent in other currencies) across all of your CIB accounts and terms deposits.
- Salary transfer Starting with EGP 5000 up to EGP 30,000.
A late charge fee will be applied in addition to the interest on the total due
amount in the statement. Please check the following link to know the fees applied
depending on your card type: https://cib.eg/4z1.
• In this case, the transaction would not be executed. Therefore, please make sure that the transaction required balance is available.
• It is also advised to check your account regularly in order to ensure that such transactions are executed.
• In this case, the transaction would not be executed. Therefore, please make sure that the transaction required balance is available.
• It is also advised to check your account regularly in order to ensure that such transactions are executed.
Yes, the bank has a program for professionals. Please visit your nearest
CIB branch to inquire about the detailed required documents. The general
requirements to apply are a valid ID, valid income proof, and a valid commercial
register.
The application is available in both English and Arabic. The default language is selected for the first time based on the language of your phone, yet you can change it from the application’s settings after you log in.
The application is available in both English and Arabic. The default language is selected for the first time based on the language of your phone, yet you can change it from the application’s settings after you log in.
A convenient insurance product that covers total permanent disability, critical illness, risk of death, loss of wallet and personal identification paper, as well as travel insurance. For more information, please call 19666 or visit your nearest CIB branch.
You have to input all data related to the beneficiary as well as the beneficiary’s bank.
You will also need a One Time Password (OTP) generated from either hard token or soft token to authenticate your 3rd party payments.
You have to input all data related to the beneficiary as well as the beneficiary’s bank.
You will also need a One Time Password (OTP) generated from either hard token or soft token to authenticate your 3rd party payments.
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