Personal Banking FAQs

• Please contact the Smart Wallet Customer Care line at 19716 to suspend your wallet.
• Perform a SIM card swap.
• Contact the Customer Care line again to reactivate your wallet.
• You will receive an activation SMS.
• Your wallet can then be used normally using your new PIN.

• Call Quintessentially on dedicated contact number: +2022516 9930
• Application Link: https://concierge-for-cib-private.pages.dev/
• Email: CIBPrivate@Quintessentially.com

Through the Smart Wallet application:

• Select “Send Money.”
• Enter the receiver’s wallet number (or select it from your contact list).
• Enter the desired amount, then press confirm.
• Press and hold the “Send Money” button to confirm, then enter your wallet PIN to complete the transaction.
• Your transaction will then be successfully completed.

• EGP Savers and Everyday Savers Account: EGP 20,000
• Foreign Currency Savers Account: USD/EUR/GBP 1,000
• EGP Classic Current Account: EGP 20,000
• Foreign Currency Classic Current Account: USD/EUR/GBP 1,000, for SAR/QAR/AED 1,000
• Bedaya Savings Account: No Minimum amount required
  
   

• Priority check-in at business class counters for EGYPTAIR flights
• Additional free checked baggage allowance (weight and size limitations as per EGYPTAIR baggage policy) when flying with EGYPTAIR
• 50% discount on last-minute business class upgrades at EGYPTAIR check-in counters (subject to availability)
• 25% discount on EGYPTAIR seat selection; including first row & exit seats purchased through EGYPTAIR sales offices and call center only
• 25% discount on pet fees on EGYPTAIR flights (purchased through EGYPTAIR sales offices and call center only)
• 10% discount on international EGYPTAIR flights (purchased through EGYPTAIR sales offices only)
• One free reservation change per ticket for reward tickets (tickets purchased using miles)

Customers can stop a card through one of the following:

• Call our call center 0219666 which is available 24/7.
• Stop the card through Internet Banking.

• Maximum daily transaction limit: EGP 60,000
• Maximum monthly transaction limit: EGP 200,000
• Maximum wallet balance: EGP 400,000
• The maximum weekly transaction deposit limit from your linked credit card is EGP 10,000
• The maximum monthly transaction deposit limit from your linked credit card is EGP 40,000
• The maximum daily/monthly transaction limits from your debit cards are shown below:

  	Classic (Visa/MasterCard), Loan Debit, and Youth cards	Titanium	Platinum Wealth, Platinum Private, VISA Platinum Business
  Maximum Daily Purchase and E-Commerce Limit	EGP 30,000	EGP 30,000	EGP 30,000
  Maximum Monthly E-Commerce Limit	EGP 50,000	EGP 100,000	EGP 100,00

You can reset your PIN through the app by following the below steps:

•  Click on “Forgot your PIN” from the login page
•  Enter the mobile number and national ID registered to the wallet
•  You will receive an OTP on the registered mobile linked to the wallet
•  Enter this OTP on the app, then respond to the security questions you set previously
•  Upon successful validation, set your new Smart Wallet PIN

Please note that the validation of the OTP and security questions happens after trying to reset the PIN. In case of any error, you will be redirected to the home screen to enter your mobile number and national ID and to restart the steps.

Sign-up points are awarded after the first purchase using the credit card within 2 months from the issuance date of new cards. Gift points are inapplicable for supplementary cards, replaced or renewed cards:

• Gold Credit Card: 10,000 points
• Titanium/Heya Credit Card: 20,000 points
• Platinum Credit Card: 40,000 points.

For more information, click here.