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  • TAT for booking a TD is on the same day, and 1 business day for CDs
  • TAT for Online Banking registration with account number, National ID, or passport number is immediate
  • TAT for opening an additional sub account is immediate

 

 

 

  • TAT for booking a TD is on the same day, and 1 business day for CDs
  • TAT for Online Banking registration with account number, National ID, or passport number is immediate
  • TAT for opening an additional sub account is immediate

 

 

 

  • TAT for changing direct debit is 2 business days
  • TAT for replacing a debit or credit card is 5 business days
  • TAT for booking a TD/CD is on the same day
  • TAT for Online Banking registration with account number, National ID, or passport number is immediate
  • TAT for opening an additional sub account is immediate
Once you confirm the payment, the money will be instantly transferred to the other wallet.
You can view 6 months’ worth of transactions using pagination. Each page will include a maximum of 20 transactions
There is no limit to how many of your accounts you can link. However, all the accounts you want to link must have the same mobile number registered to them or they will not show in your choices.
Each app allows you to create one IPA for each account, which means you can have any number of IPAs based on the number of accounts you have at different banks and the number of IPN apps used.
Visit the BONUS points page to learn how you earn your points
You should set and answer three security questions by choosing them from the list of questions provided on the app and two of them will be used in the validation process when resetting your PIN.
You can request up to four supplementary cards on your total primary cards.
There isn’t a limit for OTP requests.
By nature and for your own security, the One Time Passcode (OTP) is created to be used only once with every third party transfer.
By nature and for your own security, the One Time Passcode (OTP) is created to be used only once with every third party transfer.
  • You can view transactions for the current and the previous month for each card, regardless of the card due date (25th or 10th of each month).
  • Please remember that you can check your historical card statement for the previous months from the statement option found in the main navigation.
  • You can view transactions for the current and the previous month for each card, regardless of the card due date (25th or 10th of each month).
  • Please remember that you can check your historical card statement for the previous months from the statement option found in the main navigation.
Smart Wallet users can transfer up to EGP 60,000 per day and EGP 200,000 per month.  
Smart Wallet users can withdraw a maximum of EGP 20,000 per day from any ATM. Smart Wallet users can withdraw a maximum of EGP 60,000 per day via any CIB Smart Wallet Agent.

The Smart Wallet is free of charge. There are no monthly, annual, or maintenance fees for this service.

However, please keep in mind that there are separate fees for each transaction you make. For example, if you use your Smart Wallet to transfer money, issue online cards, and more, additional fees may apply.

You can also find the list of service fees on the Smart Wallet application when you click on “Services Information” from the menu.

Please see the price list below or visit the CIB website for more information.

Smart Wallet Price List:

Service   Fees
Registration  Free
Renewal  Free
Cash-in (Deposit) ATM  Free
Cash-in (Deposit) Agent  Free
Cash-out – Agent  1.5% (min. EGP 3)
 Cash-out – ATM  1% (min. EGP 3)
 Send Money (person-to-person)

 

On-us (to other CIB Smart Wallet users): EGP 1

Off-us (to non-CIB Smart Wallet users): 0.5% with max. EGP 15

The first transaction of the month is for free for a maximum of EGP 2,000.

 

 Bill payment

 

  Applied consumer fees
 Payment to Merchant  Free
 Single Online Card Issuance  Fixed EGP 10 upon issuance 
 Multi-Use Online Card Issuance  Fixed EGP 15 upon issuance 
 Loading Smart Wallet from CIB linked card

 Online Banking: Free

Debit Card: Free

Credit Card: 2% from the transaction with minimum EGP 5, deducted from the credit card

The maximum allowed wallet balance is EGP 400,000.

  • The maximum weekly transaction deposit limit from your linked credit card is EGP 10,000
  • The maximum monthly transaction deposit limit from your linked credit card is EGP 40,000
  • The maximum daily/monthly transaction limits from your debit cards are shown below: The maximum daily/monthly transaction limits from your debit cards are shown below:
       Classic (Visa/MasterCard), Loan Debit, Youth, and Prime ME cards Titanium   Platinum Wealth, Platinum Private, VISA Platinum Business 
     Maximum Daily Purchase and E-Commerce Limit  EGP 30,000  EGP 30,000  EGP 30,000
     Maximum Monthly E-Commerce Limit  EGP 50,000  EGP 100,000  EGP 100,00

The Mileseverywhere Titanium credit card provides a 50% discount per ticket on the fee to change reservations for tickets purchased with miles.

We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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