Personal Banking FAQs

Yes, Instapay is now available outside of Egypt for users to transfer funds between Egyptian banks, noting that you still need to enable the service using your active Egyptian SIM card to use the service

Yes, as a primary cardholder, you can adjust the spending limit for the supplementary card at any time through our call center.

Transfers via internet banking or swift cannot be done on Meeza prepaid card.

It's safe to use the credit card online when used with trusted merchants.

If delivered to an incorrect delivery address, please contact the call center for an official investigation with the courier to arrange a new delivery.

Yes, your personal information is safe with CIB Mobile Banking, which offers extensive security features to ensure that you can conduct your banking transactions in a safe and private online environment. The highest industry standards of security are applied to both Internet Banking and Mobile Banking.

Yes, your personal information is safe with CIB Mobile Banking, which offers extensive security features to ensure that you can conduct your banking transactions in a safe and private online environment. The highest industry standards of security are applied to both Internet Banking and Mobile Banking.

Yes. The card operates exactly like any regular debit card. It can be used for ATM withdrawals, physical purchases, and online transactions. The card is secure and fully functional as a regular debit card.

Supplementary international spending is counted under the main limit assigned for the primary card.

The welcome sign-up reward applies for all cards except for the Cashback, World, and World Elite cards. To check the card’s eligibility for welcome sign-up rewards, please check the following link https://cib.eg/e68.

Yes, the bank has a program specifically for professionals. Please visit your nearest CIB branch to inquire about the detailed required documents. The generic requirements to apply are a valid ID and valid income proof, a valid syndicate ID, and a clinic/pharmacy license.

You can retry up to three times. You can reset the trials using the IVR.

Transaction limit: 70,000 EGP

Daily limit: 120,000 EGP

Monthly limit: 400,000 EGP

There is no maximum cap on miles earning.

The minimum amount for an installment plan is EGP500 and the available tenors are from 3 months up to 60 months for cash or purchase transactions.

The minimum value for redemption is EGP100.

No, it is free of charge.

Yes:

1. Click on the account you wish to monitor,
2. Click on the round orange button
3. Choose “Account Statistics” to view graphs of your account balance, income vs. spending and a seven-day summary graph of your spending. Also remember that you can label your transactions by clicking on any transaction within the account activity and labeling it to your preference.

We currently have a basic Personal Financial Management (PFM) implemented that allows you to categorize your transactions. Click on the desired account on the home page –> click “View more” --> go to “My Money” tab. You can find a weekly and monthly summary graph displaying the debit and credit transactions related to your account. These transactions are categorized according to their labels (if you already labeled the transactions, they will all be displayed as “uncategorized”). You can also view a monthly pie chart categorizing all transactions according to their label and displaying the percentage of each transaction type with respect to the total transactions. In addition, you can track your account's daily balance.

Enrollment in EGYPTAIR Plus Program is for free.