If you have multiple cards, you can request to consolidate the limits of your existing cards
under the same credit card program. The request can be submitted through the call center
or branch and will be processed within 3 to 5 working days.
You can activate your credit card by sending an SMS to 1491 from your registered
mobile number. You’ll need to send 02 followed by the last four digits of your
card and follow the instructions. Once completing those steps, visit the nearest
CIB ATM to set the 4-digit PIN code. Alternatively, you can contact our hotline at
19666 using the registered mobile number and sign into our free IVR service to
activate and set a PIN directly.
As a primary Platinum MEW credit cardholder, you can get free access to EGYPTAIR Lounge in Cairo International Airport (Terminal 3).
Please call the call center at 19666 or visit your nearest CIB branch.
Yes, you can check your international spending limit for your credit card through Phone Banking.
Activation of replacement cards follows the same procedures as a new credit
card.
https://www.cibeg.com/English/Personal/Cards/Documents/CIB%20Credit%20Card%20Fees%20and%20Charges%20English%20-%20General.pdf
You can activate / re-activate credit card by calling 19666 through Phone Banking or speaking with a live Call Center agent.
You can subscribe to the credit shield directly through the initial credit card
application or via the call center.
You can apply for credit card closure at any time during the statement if you’ve paid the
current dues on the card. The exception to waiting after the statement closure is if you
withdrew cash during the statement or you’ve paid after the due date.
The buyout service is available for credit cardholders in which the customer is
allowed to use the CIB card limit to settle the outstanding balance on other non-
CIB cards and repay this balance in an equal payment plan with normal interest
rates. The customer can request the service via the call center.
Please check the link for more info about the terms and conditions: https://cib.eg/z3j.
Depending on employment type, nature and the type of collateral, we have the following programs:
- Against cash collateral (certificates of deposit, savings accounts) in any of CIB branches.
- CIB’s payroll customers program.
- HR letter by the employer stating monthly net income, the date of hiring and title. Or, bank statement if self-employed.
- Program of Professionals: Doctors, Dentists, clinic owners, engineering consultants and legal accountants.
- Program of University Professors.
- Program for existing CIB account holders.
- Apply here
Please call call center on 19666 or visit your nearest CIB branch.
Yes, You can.
- Log in to your Online Banking account
- Click on “Credit Cards” under “Cards” section on the home page
- Select the credit card
- Click on “Show My Transactions” under “My Transactions”
- Click on “Filter”
- Filter by date or amount range, then click on “Apply”
- Then, click on “Export”
- Choose the needed format to download transactions, then click on “Download” button
If your due date is 25 from each month you can change it to be 5 from each month, and your statement will start from the 21st to the 20th of the next month.
- Log in to your Online Banking account
- Select the "Credit Cards" section under “Cards” on the home page
- Choose the card you want to pay
- Select “Pay Now”
- Choose the account you will pay from
- Choose whether you want to settle 100% of statement balance, pay 5% minimum due, or enter a custom amount. Then, enter the amount you want to pay and click on “Continue”
- Review the request summary
- Click on “Confirm”
- Card payment successful
Please call the call center at 19666 or visit your nearest CIB branch.
Customers can change card types by making a request from the CIB call center or your nearest branch.
Both cards offer a welcome gift: You can earn 5,000 Miles with your Platinum credit card and 3,500 miles for your Titanium credit card when you use it for any retail transaction within the first 2 months of issuance.
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