Personal Banking FAQs

1. Open the Internet or Mobile Banking page
2. Click “Register New User”
3. Select identification method
4. Choose “National ID Number” from the list
5. Enter your National ID number
6. Create username
7. Create your password
8. Confirm password
9. Read the terms and conditions
10. Check the box to agree to the terms and conditions
11. Select Next
12. Enter the OTP password that is sent to your registered mobile number
13. Select “Register”
14. A confirmation message of successful registration will appear

1. Open the Internet or Mobile Banking page
2. Click “Register New User”
3. Select identification method
4. Choose “National ID Number” from the list
5. Enter your National ID number
6. Create username
7. Create your password
8. Confirm password
9. Read the terms and conditions
10. Check the box to agree to the terms and conditions
11. Select Next
12. Enter the OTP password that is sent to your registered mobile number
13. Select “Register”

14. A confirmation message of successful registration will appear

• Log in to your Online Banking account
• Click on “Credit Cards” under the “Cards” section on the home page
• Select the card and click on “Show My Transactions”
• Select the transaction to dispute
• On the transaction details page, click on “Dispute this Transaction”
• Fill in the dispute reason
• Click on “submit”
• Request submitted successfully

Customers can find their card dues via CIB call center, Phone Banking, Online Banking or the nearest CIB branch, noting that all customers receive a monthly SMS with the amount due before the due date.

You can add a new card or amend an existing one via your Online Banking account.

Online Banking (Mobile and Internet Banking)

• Log into your Internet or Mobile Banking account.
• Click the “Requests” tab.

1. For Mobile Banking: Select "Other Requests" then "Manage Smart Wallet"
2. For Internet Banking: Select: "Manage Smart Wallet'

• Choose “Amend an Existing Wallet” from the application type.
• Select the desired amendment (Add a card/remove a card/replace a card).
• Enter the mobile number registered to your wallet.
• Choose the amendment type.
• Enter your National ID number.
• Choose the CIB card type.
• Enter the CIB card number, expiration date, and card name.
• Click “Submit.”
• Click “Confirm” once the confirmation message appears.

Note:

• You can choose up to two CIB cards to link to your CIB Smart Wallet.

• The requested card will replace any cards linked to your CIB Smart Wallet. Requesting to link a card that is already linked to another wallet will be rejected.

• Log in to your Online Banking account
• Click on “Add Icon (+)”, next to the “Loans” section
• Click on “Loans”
• Fill in the required information, such as type of loan, amount, purpose and loan tenor
• Review the loan summary
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• Click on “Confirm”
• Loan request submitted successfully

• Login to your Online Banking account
• When using the Mobile Banking app, click on "More" on the bottom of the home page, then click on "OTP Activation", under "Services"
• When using the Internet Banking service, click on "More", then click on "Services" and select "OTP Activation"
• Choose “OTP Hard Token” and click on “Activate Now”
• Enter the serial number of the device collected from the branch and the OTP generated by the device
• Click on “Submit”
• OTP Hard Token activated successfully

Transfers in Egyptian Pound inside CIB (No fees)

Transfers in Egyptian Pound outside CIB inside Egypt (Fees are waived):

• Commission:0.2% minimum EGP 40 - maximum EGP 350

Transfers in a foreign currency:

• Commission: 0.3% from the amount with a minimum of USD 20 - maximum USD 150
• Swift Charges: Equivalent to USD 10 through Online Banking.
• The charges are equivalent to USD 20 if executed through CIB branches
• Beneficiary Bank Fees: Based on the beneficiary bank's fees and charges. The USD equivalent is calculated upon execution and is based on CIB’s daily currency free market rate

If the transfer is conducted through IPN to one of the banks participating in the Instant Payment Network, the commission will be 0.2% with a minimum of EGP 10 and a maximum of EGP 50 (Fees are waived)

Meeza wallet transfers through Internet or Mobile banking is free of charge

Transfers in Egyptian Pound inside CIB (No fees)

Transfers in Egyptian Pound outside CIB inside Egypt (Fees are waived):

• Commission:0.2% minimum EGP 40 - maximum EGP 350

Transfers in a foreign currency:

• Commission: 0.3% from the amount with a minimum of USD 20 - maximum USD 150
• Swift Charges: Equivalent to USD 10 through Online Banking.
• The charges are equivalent to USD 20 if executed through CIB branches
• Beneficiary Bank Fees: Based on the beneficiary bank's fees and charges. The USD equivalent is calculated upon execution and is based on CIB’s daily currency free market rate

If the transfer is conducted through IPN to one of the banks participating in the Instant Payment Network, the commission will be 0.2% with a minimum of EGP 10 and a maximum of EGP 50 (Fees are waived)

Meeza wallet transfers through Internet or Mobile banking is free of charge

• Log in to your Online Banking account
• Click on "Transfers" on the home page
• Click on "Own Accounts" under "Transfers Type”
• Choose the account to pay from and account to transfer to
• Enter the transfer amount
• Click on “Continue”
• Review the Transfer Summary before proceeding
• Click on “Confirm”
• You can extract the “Transaction Receipt” from top right side of the final screen

• Log in to your Online Banking account
• When using the Mobile Banking app, click on “More” on the bottom of the page
• Click on “Request Cheque Book” under “Services”
• When using the Internet Banking service, click on "Services" on the home page and select "Request Center"
• Then, click on "Request Cheque Book"
• Fill in the required data, such as the account for the Cheque Book, number of leaves, area and delivery branch
• Review the Cheque Book Issuance Request Summary
• Click on “Submit Request”
• Request submitted successfully

• Log in to your Online Banking account
• Click on “Credit Cards” under the “Cards” section on the home page
• Select the card you need to stop or replace
• Choose the reason: Lost, Stolen or Damaged
• Click on “Continue”
• Review your request details
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• Click on “Confirm”
• Request submitted successfully

• Log in to your Online Banking account
• When using the Mobile banking app, click on "More" or from the "Profile" on the top of the page
• When using the Internet Banking service, click on "More", then choose "Services" or from the "Profile" on the top of the page
• Click on “Request Center”
• Under “Card Services",” click on “Stop/Replace Cards” Choose "Debit Card" and the account
• Choose the reason of stopping/replacing the card
• Click on “Continue”
• Review the request details
• Check the box to agree to the terms and conditions
• Click on “Confirm”

• Log in to your Online Banking account
• Click on “Credit Cards" under "Cards" section on the home page
• Click on the credit card you want
• Click on the “Quick Cash” option
• Fill the required details: the amount you need as Quick Cash and number of installments (months)
• Click on “Continue”
• Review transaction details
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• Click on “Confirm”
• Request submitted successfully

• Log in to your Online Banking account
• Click on “Add Icon (+)", next to the “Savings & Investments” section, then select “Accounts”
• Select the type of the additional account you want to open and its currency
• Select the account that will be used to obtain your signature
• Click on “Next”
• Review the account information summary before proceeding
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• The account has been opened successfully