No, you can pay your bills through ATM and Smart Wallet.

The update will bring three new features/enhancements which are:

  1. Resetting the PIN via Smart Wallet App in case you forgot it or your wallet gets locked without the need to contact the call center.
  2. Displaying the receiver’s name before the execution of a money transfer transaction and on the transaction’s history to increase the level of security for our customers.
  3. Online Card disclaimers to provide customers with essential information about the types of Online Cards and the fees applied.
To ensure your security, access to your account via CIB Online Banking will be locked after five consecutive unsuccessful attempts. You can have it unlocked by contacting our Call Center at 19666.
To ensure your security, access to your account via CIB Online Banking will be locked after five consecutive unsuccessful attempts. You can have it unlocked by contacting our Call Center at 19666.

Customers can find their card dues via CIB call center, Phone Banking, Online Banking or the nearest CIB branch, noting that all customers receive a monthly SMS with the amount due before the due date.

CIB’s Smart Wallet is a mobile application that enables you to do the following:

  • Pay all your bills, top-up your mobile credit, donate to various organizations, etc.
  • Send and receive money from your wallet to any other wallet in Egypt.
  • Withdraw or deposit money via any ATM in Egypt or any CIB Smart Wallet authorized agent.
  • Shop from any brand that has the “Meeza Digital” logo by scanning the merchant’s QR code.
  • Issue online cards with any desired amount that can be later used for making online purchases
  1. Click on “Forgot/Reset Password” through the app, and fill in the below:
  • Username: Input your Online Banking username.
  • New password
  • New password Confirmation
  • Debit/Credit Card Number
  • Debit/Credit Card PIN
  • Then click on “Next”.
  1. Click on “Forgot/Reset Password” through the app, and fill in the below:
  • Username: Input your Online Banking username.
  • New password
  • New password Confirmation
  • Debit/Credit Card Number
  • Debit/Credit Card PIN
  • Then click on “Next”.
  • Internal transfers (including own and other CIB credit card payment) executed during holidays and weekends will be instantly reflected on Internet Banking, considering that interest -if any- will be calculated starting next business day.
  • External transfers executed during holidays and weekends will be processed on the next business day.
  • Internal transfers (including own and other CIB credit card payment) executed during holidays and weekends will be instantly reflected on Internet Banking, considering that interest -if any- will be calculated starting next business day.
  • External transfers executed during holidays and weekends will be processed on the next business day.
You can check the updated transfer limits through the following link: https://cib.eg/ubx.
No, but you can simply apply for loans and credit cards through the CIB website here.
No, but you can simply apply for loans and credit cards through the CIB website here.
No, you can redeem your BONUS Points easily through bonus.cibeg.com. However, you will find a link for BONUS Points website on Internet and Mobile Banking.
No, you can pay tuition fees through CIB ATMs. For more info, click here.
No, you can redeem your BONUS Points easily through bonus.cibeg.com. However, you will find a link for BONUS Points website on Internet and Mobile Banking.
No, you can pay tuition fees through CIB ATMs. For more info, click here.

You can apply for a CIB Credit Card by:

  • Applying online here
  • Call our 24/7 customer service hotline at 19666 to submit a request and one of our representatives will contact you within 24 hours.
  • Visit your nearest CIB branch. You can find the nearest CIB brach here  

You can apply for a CIB Loan by:

  • Applying online here
  • Call our 24/7 customer service hotline at 19666 to submit a request and one of our representatives will contact you within 24 hours.
  • Visit your nearest CIB branch. You can find the nearest CIB brach here  

 

  • Log in to your Online Banking account
  • In the “Cards" section on the home page, select the card you want to add to Apple Wallet
  • Tap on "Add to Apple Wallet"
  • Follow the instructions provided by Apple on the screen
The supplementary cardholder can earn loyalty rewards normally on his purchase transaction, but the primary cardholder can only request to redeem the rewards from the online portal. Please check the following link for more information, please visit: https://cib.eg/uec.

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