For card limits, please click here.
You can stop a lost or stolen card through the following:
- Calling 19666 and using Phone Banking or speaking with a live Call Center agent
- Internet Banking (ebanking.cibeg.com)
- Visiting the nearest CIB branch
Credit cards are not canceled, but they may be stopped (temporarily or permanently) for many reasons, including:
The customer didn't pay the due amounts for more than 30 days after the due date.
The customer has a legal issue, I-score, a negative list, etc.
The card may be stopped due to lost, stolen, suspicious transactions, etc.
- World Credit Card
- Platinum Credit Card
Customers can stop a card through one of the following:
- Call our call center 0219666 which is available 24/7.
- Stop the card through Internet Banking.
Activation of replacement cards follows the same procedures as a new credit
card.
After activating the renewal card, the current card will become inactive.
You can activate your debit card through Phone Banking (IVR) service by calling 19666 from the registered mobile number or via SMS or via ATM.
Please check the credit card fees here
You can change the address you receive the card at through calling the call center at 19666.
You can change the address where you will receive the card by calling the call center at 19666.
All banked customers and/or Meeza prepaid cardholders can benefit from IPN services through the InstaPay app owned by EBC.
Starting the 1st of July, 2022, a fee of 5 Egyptian Pounds will be applied on each cash withdrawal transaction using any CIB debit or prepaid cards on other banks’ ATMs in Egypt.
Yes, you can hold multiple cards of different products except if you hold the
cashback card as your first card.
- Log in to your Online Banking account
- Tap the “Add Icon (+)” next to the “Cards” section on the home page
- Click on “Credit Cards”
- Choose between the offered credit card types
- Click on “Apply Now”
- Choose the type “Secured Card” or “Unsecured Card”
- Check the box to agree to the terms and conditions and click on “I Agree”
- Click on “Confirm”
- Review the request summary, then click on “Confirm” button
- Credit Card request submitted successfully
No, CIB Meeza cards can only be loaded from CIB ATMs.
This service is no longer available on CIB Online Banking. However, you can amend (add a card /remove a card/replace a card) the card attached to Smart Wallet through visiting the nearest CIB-Egypt branch.
Notes:
- You can choose up to two CIB cards to link to your CIB Smart Wallet.
- In case of adding a new card, the customer has the option to choose whether to add the new card as replacement for an existing card or for all existing cards linked to SW (if the customer’s wallet is linked to two cards).
The supplementary card has the same privileges and loyalty points of the primary card.
For all limits and fees please check the ISIC Card page.
The CIB Platinum credit card is the primary card specifically tailored for CIB Plus customers. Additionally, you can apply for any other credit cards offered by the bank to meet your diverse needs. For more details, please visit the following link: Click here.
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