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• In this case, the transaction would not be executed. Therefore, please make sure that the transaction required balance is available. • It is also advised to check your account regularly in order to ensure that such transactions are executed.
• In this case, the transaction would not be executed. Therefore, please make sure that the transaction required balance is available. • It is also advised to check your account regularly in order to ensure that such transactions are executed.

Your miles balance will remain as is in EGYPTAIR as your membership at EGYPTAIR Plus Program will not change.

If you have not received the OTP you could request to resend the OTP by clicking the "Resend OTP" button on the screen up to 5 times. If OTP is still not received, please contact CIB Call Center 19666 to ensure that your mobile number is updated on the banking system.

You can reset your PIN through the app by following the below steps:

  •  Click on “Forgot your PIN” from the login page
  •  Enter the mobile number and national ID registered to the wallet
  •  You will receive an OTP on the registered mobile linked to the wallet
  •  Enter this OTP on the app, then respond to the security questions you set previously
  •  Upon successful validation, set your new Smart Wallet PIN

Please note that the validation of the OTP and security questions happens after trying to reset the PIN. In case of any error, you will be redirected to the home screen to enter your mobile number and national ID and to restart the steps.

For your protection and security, you cannot reset your PIN code through an ATM. In this case you need to contact CIB at 19666.

• Please contact our Smart Wallet Customer Care line at 19716.

• One of our agents will ask for your wallet details and transaction data, after which we will immediately proceed to take proper action.

Please visit your nearest CIB branch or call 19666.
The transaction will be rejected, and the money will stay in your wallet.

When making a transfer, you will be able to view all the transaction’s details, and you will be asked to confirm the validity of the information before the transaction is processed. Once you confirm the transaction, CIB will not be able to reverse it.

To return the money to your wallet, you will need to contact the recipient wallet’s owner to return the money. The Bank will not be required to return the funds.

  • You will need to withdraw all the money in your wallet.
  • Close your wallet
  • Register a new wallet using the new number.

• If it is a personal mobile number, please visit your telecommunication company’s branch with the registered owner of the mobile number and ask them to transfer the ownership of the line to you.

• If it is a business mobile number, ask your company’s delegate to fill out the form on the CIB Smart Wallet website and send it to the telecommunication company. The company will link the mobile number to your National ID. You may then register for CIB Smart Wallet normally.

You will have to deactivate one wallet first to be able to register for another CIB Smart Wallet.
Contact the provider of the wallet your number is linked to and ask them to deactivate it, or you can visit this link and follow the deactivation process: https://managewallet.meeza.eg/. Once it is deactivated, you may re-apply and register for a CIB Smart Wallet.
  • Please contact the Smart Wallet Customer Care line at 19716 to suspend your wallet.
  • Perform a SIM card swap.
  • Contact the Customer Care line again to reactivate your wallet.
  • You will receive an activation SMS.
  • Your wallet can then be used normally using your new PIN.
If you cannot see one of your products when you log into your accounts, please send an e-mail to cib.customercareunit@cibeg.com with your product name and your username.
The ROD upfront is a service represented as a credit line that reaches up to 90% of salary. For more information, click here.
Biometrics login enables you to login to your CIB Mobile Banking app easily and quickly using Face recognition or fingerprint as supported by your device.
Cash Back is only applicable on valid CIB credit cards that are owned by the primary credit cardholders.

It is a money transfer request sent to an IPN user through their IPA or mobile number.

The request can be accepted or declined by the user.

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