Personal Banking FAQs

You can check your BONUS Points and redeem them through:

• CIB BONUS points program website (bonus.cibeg.com)
• CIB Call Center

For more information, click here

Redeem e-vouchers that can be used at participating CIB merchants in the program:

• Cash Back on CIB Credit Cards
• Booking flight tickets and accommodation via the online travel portal
• Charity donations to any charity listed on the CIB Loyalty portal.

For more information, click here.

• Onsite ATMs: CIB debit cards are retained at branches for 5 days. CIB credit cards/non-CIB cards are retained for 1 day and both depend on card’s status on the OASIS system.
• Offsite ATMs: Cards are collected by the Falcon team and delivered to the central vault.

If you are a CIB Smart Wallet user:

• Withdraw the money in your wallet
• Visit the nearest CIB branch to deactivate it, or visit this link: https://managewallet.meeza.eg/ and follow the deactivation process.

If you are not a CIB Smart Wallet user, visit this link: https://managewallet.meeza.eg/ and follow the deactivation process.

If your deactivation trial through the portal fails, you will have to visit your nearest CIB branch to submit a normal deactivation request if you are a CIB Smart Wallet customer. If you are not a CIB Smart Wallet customer, you will have to refer to the other wallet provider to complete your un-registration process.

Customers can find their card dues via CIB call center, Phone Banking, Online Banking or the nearest CIB branch, noting that all customers receive a monthly SMS with the amount due before the due date.

This service is no longer available on CIB Online Banking. However, you can amend (add a card /remove a card/replace a card) the card attached to Smart Wallet through visiting the nearest CIB-Egypt branch.

Notes:

• You can choose up to two CIB cards to link to your CIB Smart Wallet.
• In case of adding a new card, the customer has the option to choose whether to add the new card as replacement for an existing card or for all existing cards linked to SW (if the customer’s wallet is linked to two cards).