Please call the call center at 19666 or visit your nearest CIB branch.
Yes, by choosing the deposit option on the ATMs, which support Deposit or Forex.
The eligibility for the fee waiver is determined by the bank policy and the refund
could be 50% or 100% of the issuance fees except for World, World Elite, and
EgyptAir cards. To get the refund, you need to activate your credit card within the
first three months of issuance then the refund will be processed on the following
month from activation. The refund is for the issuance fees only.
In your physical application, you can choose the account for direct debit to
your credit card billings. But this account must be qualified with certain criteria
including (must be in Egyptian currency, non-overdraft and must belong to you).
Customers can stop a card through one of the following:
- Call our call center 0219666 which is available 24/7.
- Stop the card through Internet Banking.
- Log in to your Online Banking account
- Click on “Credit Cards” under the “Cards” section on the home page
- Select the card and click on “Show My Transactions”
- Select the transaction to dispute
- On the transaction details page, click on “Dispute this Transaction”
- Fill in the dispute reason
- Click on “submit”
- Request submitted successfully
The Mileseverywhere Titanium credit card provides a 50% discount per ticket on the fee to change reservations for tickets purchased with miles.
The Mileseverywhere Titanium card offers a 5% discount on the base fare of international EGYPTAIR flights (excluding taxes). This discount is only available through EGYPTAIR sales offices.
No, you can’t reopen the closed card. You must apply for a new credit card application
which will be subject to bank policy approval.
A convenient insurance product that covers total permanent disability, critical illness, risk of death, loss of wallet and personal identification paper, as well as travel insurance. For more information, please call 19666 or visit your nearest CIB branch.
Forget about cash and use your CIB Plus debit card! Use the card to carry out your financial transactions with a daily limit of EGP 30,000 for cash withdrawals and EGP 500,000 for purchases inside Egypt.
The Equal Payment Plan (EPP) is a flexible program that allows you to pay for your transactions in equal monthly payments instead of paying in full. This makes it easier for you to manage your monthly expenses.
CIB provides you with a diverse range of installment plans that suit your needs, such as:
- You can install any credit card transaction: (with a competitive interest rate) by calling 19666 from your registered mobile number or through the Mobile Banking app.
- Credit Card Cash Transfer: You can transfer cash to your account from the credit card balance. This service can be requested through the Internet Banking service or using your mobile phone by calling 19666, or via the Mobile Banking app.
- Installment Plans with Competitive Interest Rates at participating merchants.
- Installment Plans with Zero Interest at participating merchants.
- To know merchants subscribed in Equal Payment Plan Program, please visit the following link: https://cib.eg/k0l.
- Balance Transfer: you can settle credit card balances at other banks using your available credit limit, with a low interest rate and no transfer fee. This service can be requested through your mobile phone by calling 19666.
Yes, you can settle up to EGP 5,000,000/day.
Please visit your nearest CIB branch or call 19666.
- Log in to your Online Banking account
- Click on “Credit Cards” under the “Cards” section on the home page
- Select the card you need to stop or replace
- Choose the reason: Lost, Stolen or Damaged
- Click on “Continue”
- Review your request details
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Confirm”
- Request submitted successfully
Yes, Instapay is now available outside of Egypt for users to transfer funds between Egyptian banks, noting that you still need to enable the service using your active Egyptian SIM card to use the service
Yes via phone request. To inquire or request cash via phone please call 19666.
You can stop a lost or stolen card by:
- Calling 19666 and speaking to one of our Call Center agents
- Visiting the nearest CIB branch
- Phone Banking
- Internet banking
For more information, you can also click here
- Log in to your Online Banking account
- Click on “Transfers" on the home page
- Select “Local" under "Transfer Types"
- Select “To a CIB Credit Card”
- Click on “New Beneficiary” if you don’t have a saved one
- Enter the beneficiary’s card number and his/her date of birth
- Alternatively, choose from an existing added beneficiary if you have one saved
- Choose the account you want to pay from
- Click on “update”
- Enter the amount
- Enter purpose and click on “Continue”
- Review the transaction summary
- Click on “Confirm”
- Enter the OTP from your activated CIB OTP Token app
- Card payment successful
In your physical application, you can opt for the credit shield and once the card is
approved, this service will be activated automatically.
approved, this service will be activated automatically.
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