Personal Banking FAQs

If you forget your username, follow the below steps:

1. Call 19666
2. Select 3 (Technical support)
3. Select 1 (Retrieve username)
4. Enter the active debit/credit card 16 digits number
5. Enter the card’s 4 digits PIN code
6. Username will be sent via SMS on your registered mobile number

If you forget your username, follow the below steps:

1. Call 19666
2. Select 3 (Technical support)
3. Select 1 (Retrieve username)
4. Enter the active debit/credit card 16 digits number
5. Enter the card’s 4 digits PIN code
6. Username will be sent via SMS on your registered mobile number

You can skip this step up to 3 times, but you will then be obliged to set your security questions. You can also set them through your profile by following the below steps on the app:

1. Go to “Settings” from the side menu on the homepage
2. Click on “Set or Change Security Questions”
3. Choose 3 different questions and answer them, then two out of the 3 will be used in the validation process while resetting your PIN. Make sure the questions follow the criteria mentioned
4. Enter your PIN

1. Log into your Internet or Mobile Banking account
2. Click on the “Requests” tab
3. Select “Manage Smart Wallet”
4. Choose “Open a CIB Wallet” from application type
5. Enter your mobile number
6. Enter your National ID
7. Enter your National ID expiration date
8. Choose CIB card type
9. Enter CIB card number, expiration date, and name on card
10. Click “Submit”
11. Click “Confirm” once the confirmation message appears
12. You will receive an SMS that contains a download link and an activation code
13. Download the CIB Smart Wallet app from either Apple, Google Play or Huawei AppGallery stores
14. Enter your registered mobile number, read and accept the terms and conditions, then enter the activation code that was sent to you via SMS
15. Create your six-digit password

 

Your Smart Wallet is now activated and ready for transactions.

 

 

 

What are the Smart Wallet registration requirements?

• A valid mobile number. (Registered with the applicant’s national ID).
• A valid national ID card.

 

1. Call 19666
2.  Login to the Phone Banking service
3. Select the “Digital services” menu
4. Select “To receive your online banking username” option
5. Then, an SMS will be sent to your registered number with your username

CIB and non-CIB customers:

• Visit your nearest CIB branch or Smart Wallet authorized agent.
• Fill out a registration form.
• The agent will process your data and enter it into the system.
• You will then receive an SMS with a download link and an activation code.
• Download the app from either the App Store, Google Play, or Huawei AppGallery.
• Enter your registered mobile number and the activation code that was sent to you via SMS.
• Create a six-digit PIN (should not include any repetitive or sequential numbers).

Your Smart Wallet will then be activated and ready to be used.

CIB Customers only:

•  SMS channel

•  Send your full National ID number in an SMS to 4435, followed by the last 4 digits of your CIB card and separated by a hashtag. Send the SMS from the mobile number you want to link to the  wallet. Example: 291234567890#1234.
•  Within three working days, you will receive an SMS that contains a download link and an activation code.
•  Download the app from either the App Store, Google Play, or Huawei AppGallery.
•  Enter your registered mobile number and the activation code that was sent to you via SMS.
•  Create a six-digit PIN (should not include any repetitive or sequential numbers).
•  Your CIB card will be connected to your Smart Wallet within 7 working days.

• Via CIB Internet and Mobile Banking channels:

•  Log into your Internet or Mobile Banking account.
•  Click on the “Requests” tab.
•  For Mobile Banking: Select "Other Requests" then "Manage Smart Wallet"

            For Internet Banking: Select "Manage Smart Wallet"

•  Choose “Open a CIB Wallet” from “Application type.”
•  Enter your mobile number.
•  Enter your National ID number.
•  Enter your National ID expiration date.
•  Choose CIB card type.
•  Enter CIB card number, expiration date, and card name.
•  Click “Submit.”
•  Click “Confirm” when the confirmation message appears.
•  You will receive an SMS that contains a download link and an activation code.
•  Download the CIB Smart Wallet app from either the App Store, Google Play, or Huawei AppGallery.
•  Enter your registered mobile number, read and accept the terms and conditions, then enter the activation code sent to you via SMS.
•  Create a six-digit PIN.
•  Your Smart Wallet will then be activated and ready to be used.

1. Download the app from your mobile’s app store (Google Play or App Store)
2. Select your bank account that is registered with your mobile number
3. Create an IPN account and set a PIN that will only be accessible through your mobile device

From the Internet Banking Home Page:

1. Go to “Requests”
2. Click on “Add Related Accounts”
3. Fill in the form with your related account customer name, the related account number, relation type and your comments if any.

From the Internet Banking Home Page:

1. Go to “Requests”
2. Click on “Add Related Accounts”
3. Fill in the form with your related account customer name, the related account number, relation type and your comments if any.