If you forget your username, follow the below steps:
- Call 19666
- Select 3 (Technical support)
- Select 1 (Retrieve username)
- Enter the active debit/credit card 16 digits number
- Enter the card’s 4 digits PIN code
- Username will be sent via SMS on your registered mobile number
If you forget your username, follow the below steps:
- Call 19666
- Select 3 (Technical support)
- Select 1 (Retrieve username)
- Enter the active debit/credit card 16 digits number
- Enter the card’s 4 digits PIN code
- Username will be sent via SMS on your registered mobile number
If you forget your username, follow the below steps:
- Call 19666
- Select 3 (Technical support)
- Select 1 (Retrieve username)
- Enter the active debit/credit card 16 digits number
- Enter the card’s 4 digits PIN code
- Username will be sent via SMS on your registered mobile number
If you forget your username, follow the below steps:
- Call 19666
- Select 3 (Technical support)
- Select 1 (Retrieve username)
- Enter the active debit/credit card 16 digits number
- Enter the card’s 4 digits PIN code
- Username will be sent via SMS on your registered mobile number
The e-voucher will be sent in a message to your registered mobile number.
No, data privacy restrictions prevent InstaPay from storing or having access to your bank account data, which is only denoted by a reference number, while the actual account number is stored at CIB.
Download Les Concierges Egypt mobile app and use the concierge code sent to your registered number.
If you don’t have your own FFN, once you apply for a CIB EgyptAir credit card, the
bank will create an FFN upon issuance of miles cards (Titanium or Platinum Egypt
Air cards).
bank will create an FFN upon issuance of miles cards (Titanium or Platinum Egypt
Air cards).
Session timeout is designed to protect your Mobile Banking from being accessed by someone else when your device is unattended. If you leave a Mobile Banking session without activity for 5 minutes, you will be automatically logged out and directed to the main page upon trying to perform any activity after the session times out.
Session timeout is designed to protect your Mobile Banking from being accessed by someone else when your device is unattended. If you leave a Mobile Banking session without activity for 5 minutes, you will be automatically logged out and directed to the main page upon trying to perform any activity after the session times out.
- Log into your Internet or Mobile Banking account
- Click on the “Requests” tab
- Select “Manage Smart Wallet”
- Choose “Open a CIB Wallet” from application type
- Enter your mobile number
- Enter your National ID
- Enter your National ID expiration date
- Choose CIB card type
- Enter CIB card number, expiration date, and name on card
- Click “Submit”
- Click “Confirm” once the confirmation message appears
- You will receive an SMS that contains a download link and an activation code
- Download the CIB Smart Wallet app from either Apple, Google Play or Huawei AppGallery stores
- Enter your registered mobile number, read and accept the terms and conditions, then enter the activation code that was sent to you via SMS
- Create your six-digit password
- A valid mobile number. (Registered with the applicant’s national ID).
- A valid national ID card.
Your Smart Wallet is now activated and ready for transactions.
What are the Smart Wallet registration requirements?
You can activate or re-activate your credit card by calling 19666 from your registered mobile number, select activation option and follow the instructions written on the card.
- Call 19666
- Login to the Phone Banking service
- Select the “Digital services” menu
- Select “To receive your online banking username” option
- Then, an SMS will be sent to your registered number with your username
Please contact the bank and provide the customer service agent with the transaction reference number to track your transaction
A new Frequent Flyer Number will be created at EGYPTAIR automatically and will be embossed on your credit card. You will receive EGYPTAIR Plus card after your first flight.
- Download the app from your mobile’s app store (Google Play or App Store)
- Select your bank account that is registered with your mobile number
- Create an IPN account and set a PIN that will only be accessible through your mobile device
You can activate your credit card by sending an SMS to 1491 from your registered
mobile number. You’ll need to send 02 followed by the last four digits of your
card and follow the instructions. Once completing those steps, visit the nearest
CIB ATM to set the 4-digit PIN code. Alternatively, you can contact our hotline at
19666 using the registered mobile number and sign into our free IVR service to
activate and set a PIN directly.
You can simply enable biometrics login through one of the below options:
Before login:
- On the app's login page, click on Fingerprint/Face ID icon.
- Enter your username and password.
- Agree to the Biometrics terms and conditions, then click on "Activate Now”.
- Enter the OTP sent to your registered mobile number.
- Your Face ID/Fingerprint will be activated successfully.
From your profile:
- Log in to your CIB Mobile Banking app.
- Click on “Profile” icon.
- Toggle on “Login using Biometrics Feature” button.
- Agree to the Biometrics terms and conditions, then click on "Activate Now”.
- Enter the OTP sent to your registered mobile number.
- Your Face ID/Fingerprint login will be activated successfully.
From the Internet Banking Home Page:
- Go to “Requests”
- Click on “Add Related Accounts”
- Fill in the form with your related account customer name, the related account number, relation type and your comments if any.
From the Internet Banking Home Page:
- Go to “Requests”
- Click on “Add Related Accounts”
- Fill in the form with your related account customer name, the related account number, relation type and your comments if any.
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