- Log in to your Online Banking account
- Select the "Credit Cards" section under “Cards” on the home page
- Choose the card you want to pay
- Select “Pay Now”
- Choose the account you will pay from
- Choose whether you want to settle 100% of statement balance, pay 5% minimum due, or enter a custom amount. Then, enter the amount you want to pay and click on “Continue”
- Review the request summary
- Click on “Confirm”
- Card payment successful
- TAT for booking a TD is on the same day, and 1 business day for CDs
- TAT for Online Banking registration with account number, National ID, or passport number is immediate
- TAT for opening an additional sub account is immediate
- TAT for booking a TD is on the same day, and 1 business day for CDs
- TAT for Online Banking registration with account number, National ID, or passport number is immediate
- TAT for opening an additional sub account is immediate
- Log in to your Online Banking account
- Click on “Transfers "on the home page
- Select “Charities” under "Transfer Types"
- Select “Charity Category” and then choose the preferred “Charity”
- Choose the account you want to send from
- Enter the amount and click on “Continue”
- Review the Transaction Summary before proceeding
- Click on “Confirm”
- Enter the OTP from your activated CIB OTP Token app
- Transfer submitted successfully
- You can extract “Transaction Receipt” by clicking on the extract button in the top right side of the transaction summary screen
- Log in to your Online Banking account
- Click on “Transfers” on the bottom of the Home Page
- Select “International” under "Transfer Types"
- Choose the beneficiary
- Choose the account you want to transfer from
- Click on “Continue”
- Enter the transfer amount, charge details and purpose
- Review the transfer summary before proceeding
- Click on “Confirm”
- Enter the OTP from your activated CIB OTP Token app
- Transfer submitted successfully
- You can extract the “Transaction Receipt” from the top right side of the final screen
- Log in to your Online Banking account
- Click on “Investment Funds” section or the “Request Center”, then select “Sell Investment Funds” button.
- Select the fund you wish to redeem.
- Enter the number of units you wish to redeem.
- Select the account to credit the amount to.
- Read the terms and conditions.
- Check the box to agree to the terms and conditions.
- Read the order summary.
- Click on "Confirm” to submit your redemption order.
- You will be directed to a confirmation page, where you can download the order receipt by clicking on “Download” button.
You should receive an SMS within 1-3 minutes. If you do not receive it, please update your registered mobile number at the bank through the Online Banking service or by call center. If you still don’t receive an SMS, please request it again through the ATM.
- Log in to your Online Banking account
- When using the Mobile Banking app, click on "More" on the bottom of the home page
- When using the Internet Banking service, click on "More", then choose "Services"
- Select “Statements & Documents”
- Click on “View Historical Statements for Accounts” Or “View Historical Statements for Credit Cards”
- Choose the account or credit card, then click on “View Historical Statements”
- Log in to your Online Banking account
- Click on “Investment Funds” section or the “Request Center”, then select “Sell Investment Funds”
- Select the fund you wish to redeem
- Enter the number of units you wish to redeem
- Select the account to credit the amount to
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Read the order summary
- Click on "Confirm” to submit your redemption order
- You will be directed to a confirmation page, where you can download the order receipt by clicking on “Download”
- Download the CIB OTP Token app from your device’s app store
- Log in to your Online Banking account
- When using the Mobile Banking app, click on “More” on the bottom of the home page, then click on “OTP Activation” under “Services”
- When using the Internet Banking service, click on “More", then click on "Services" and select "OTP Activation"
- Choose "OTP Soft Token" and click on “Activate Now”
- An SMS will be sent to your registered mobile number with a clickable link
- Click on that link and all the needed fields will be auto populated in the CIB OTP Token app
- Create a PIN code and confirm it
- A verification code will appear on the screen
- Copy the verification code and enter it on the Internet or Mobile Banking app
- Click on “Continue”
- A success screen will appear, showing the successful activation
- Log in to your Online Banking account
- Click on “Transfers” on the home page
- Click on “View All” under “Saved Transfers” section
- Choose the beneficiary and click on the pen icon to edit the beneficiary or the transfer amount
- Alternatively, click on the delete icon to remove the beneficiary
- Log in to your Online Banking account
- Click on “Credit Cards” in the “Cards" section on the home page
- Click on the required credit card
- Click on “show my transactions”
- The eligible transactions will have a label beside it that says “convert to installments”
- Click on the eligible chosen transaction
- Then, click on “convert to installments”
- Enter the preferred number of installments “months”
- Read the terms and conditions
- Check the box to agree on the terms and conditions
- Click on “Continue”
- Review the transaction details
- Click on “Confirm”
- The transaction will be converted into installments and will be found in the installments tab
- Log in to your Online Banking account
- Click on “Transfers” on the home page
- Click on “Local Transfer” under "Transfer Types"
- Select “Transfer Outside CIB”
- Choose the beneficiary if it’s already added, or add beneficiary first if you don’t have a saved one
- Choose the account you want to transfer from
- Click on “Continue”
- Enter the transfer amount, charge details and purpose
- Review the transfer summary before proceeding
- Click on “Confirm”
- Enter the OTP from your activated CIB OTP Token app
- Transfer submitted successfully
- You can extract the “Transaction Receipt” from the top right side of the final screen
- Log in to your Online Banking account
- Click on “Transfers" on the home page
- Select “Local" under "Transfer Types"
- Select “To a CIB Credit Card”
- Click on “New Beneficiary” if you don’t have a saved one
- Enter the beneficiary’s card number and his/her date of birth
- Alternatively, choose from an existing added beneficiary if you have one saved
- Choose the account you want to pay from
- Click on “update”
- Enter the amount
- Enter purpose and click on “Continue”
- Review the transaction summary
- Click on “Confirm”
- Enter the OTP from your activated CIB OTP Token app
- Card payment successful
- Login to your Online Banking account
- Click on “Transfers” on the home page
- Click on “Local” under “Transfer Types”
- Select “Transfer to another CIB Account”
- Choose the beneficiary if it’s already added, or add beneficiary first if you don’t have a saved one
- Choose the account you want to transfer from
- Click on “update”
- Enter the transfer amount and purpose
- Click on “Continue”
- Review the transfer summary before proceeding
- Click on “Confirm”
- Enter the OTP from your activated CIB OTP Token app
- Transfer submitted successfully
- You can extract the “Transaction Receipt” from top right side of the final screen
- Log in to your Online Banking account
- Click on “Credit Cards” under “Cards” section on the home page
- Select the credit card
- Click on “Limit Increase”
- Check the box to agree to the terms and conditions and click on “I Agree”
- Review the request summary, then click on “Confirm” button
- Request submitted successfully
- Log in to your Online Banking account
- Recently submitted requests will be shown at the bottom of the Home Page, and you can access all of them by clicking on “view all”
- Alternatively, click on “More” button or “profile” at the top of the page, then choose “Requests Center” and select “Request History”
- Log in to your Online Banking account
- The "Related Accounts" section will appear on the home page with the related account names
- Click on “Switch”
- You will enter the related account mode, allowing you to act on behalf of the accessed related account and make third-party transfers using your main account's activated OTP.
- TAT for changing direct debit is 2 business days
- TAT for replacing a debit or credit card is 5 business days
- TAT for booking a TD/CD is on the same day
- TAT for Online Banking registration with account number, National ID, or passport number is immediate
- TAT for opening an additional sub account is immediate
- Log in to your Online Banking account
- Click on “Credit Cards” under “Cards” section on the home page
- Select the credit card
- Click on “Manage Direct Debit”
- Choose the direct debit account
- Choose the direct debit amount (5% minimum amount or 100% full amount)
- Click on “Continue”
- Review the request details, then click on “Confirm”
- Request submitted successfully
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