This service is no longer available on CIB Online Banking. However, you can amend (add a card /remove a card/replace a card) the card attached to Smart Wallet through visiting the nearest CIB-Egypt branch.
Notes:
- You can choose up to two CIB cards to link to your CIB Smart Wallet.
- In case of adding a new card, the customer has the option to choose whether to add the new card as replacement for an existing card or for all existing cards linked to SW (if the customer’s wallet is linked to two cards).
- Log in to your Online Banking account
- The "Related Accounts" section will appear on the home page with the related account names
- Click on “Switch”
- You will enter the related account mode, allowing you to act on behalf of the accessed related account and make third-party transfers using your main account's activated OTP.
- Log in to your Online Banking account
- Click on “Credit Cards” under “Cards” section on the home page
- Select the credit card
- Click on “Manage Direct Debit”
- Choose the direct debit account
- Choose the direct debit amount (5% minimum amount or 100% full amount)
- Click on “Continue”
- Review the request details, then click on “Confirm”
- Request submitted successfully
- Log in to your Online Banking account
- Click on “Credit Cards” under “Cards” section on the home page
- Select the credit card
- Click on “Show My Transactions” under “My Transactions”
- Click on “Filter”
- Filter by date or amount range, then click on “Apply”
- Then, click on “Export”
- Choose the needed format to download transactions, then click on “Download” button
Since you are already an Internet Banking user, you can use the same username and password to log into Mobile Banking.
Since you are already an Internet Banking user, you can use the same username and password to log into Mobile Banking.
- Log in to your Online Banking account
- Click on “Add Icon (+)”, next to the “Savings & Investments” section
- Click on “Certificates of Deposits (CD)/Time Deposit (TD)”
- Click on “Book now” for either Certificate of Deposit or Time Deposit
- Fill in the required information, such as currency, interest frequency, tenor, maturity instructions, debit account, deposit amount and choose the accounts that amount will be debited from, principle credited to and interest account to credit to
- Review the Certificate of Deposit (CD)/Time Deposit (TD) request summary
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Confirm”
- Time Deposit (CD)/ /Time Deposit (TD) booked successfully
- Log in to your Online Banking account
- When using the Mobile Banking app, click on “More” at the bottom of the home page
- When using the Internet Banking service, click on “More”, then choose “Services”
- Or from the “Profile” icon on the top of the home page
- Select “Statements & Documents”
- Click on "More” or “Requests Center”
- Click on “Subscribe to E-Statements Service”
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Submit”
- Log in to your Online Banking account
- When using the Mobile Banking app, click on "More" on the bottom of the home page
- When using the Internet Banking service, click on "More", then choose "Services" or from the "Profile" icon on the home page and then, click on "My Contact Details"
- Click on “Edit Contact Details”
- Click on “Request an Update”
- Enter the OTP from your activated CIB OTP Token app
- Review the request Summary
- Click on “Confirm”
- Request submitted successful
In case you remember your password and only need to change/update it, you can simply do this from the “Login Settings” under your profile, after you log into the app. Otherwise, you can follow the below steps:
- Tap on the “Forgot/Reset Password” from your Mobile Banking app
- Fill in the following fields:
- Username: Input your Online Banking username
- Password: Choose a password that is easy for you to remember, but hard for others to guess
- Password Confirmation: Please enter your password again to make sure that it is typed correctly
- Debit/Credit Card Number: Please input the 16 digits of your active debit/credit card, without any spaces
- Debit/Credit Card PIN: Input the 4-digit PIN code of your debit/credit card
- Click on "Next".
In case you remember your password and only need to change/update it, you can simply do this from the “Login Settings” under your profile, after you log into the app. Otherwise, you can follow the below steps:
- Tap on the “Forgot/Reset Password” from your Mobile Banking app
- Fill in the following fields:
- Username: Input your Online Banking username
- Password: Choose a password that is easy for you to remember, but hard for others to guess
- Password Confirmation: Please enter your password again to make sure that it is typed correctly
- Debit/Credit Card Number: Please input the 16 digits of your active debit/credit card, without any spaces
- Debit/Credit Card PIN: Input the 4-digit PIN code of your debit/credit card
- Click on "Next".
Transaction limits for Mobile Banking are the same as Internet Banking, and can be found under “Transfers Limits” in the Internet Banking’s help section.
- Log in to your Online Banking account
- Click on “Transfers” on the home page
- Choose the transfer type or select the beneficiary
- Click on “Transfer”
- Click on “Schedule” next to the transfer amount
- Select the transaction date
- Click on the “Toggle” button next to “Recurring Transfer”
- Select the recurring frequency
- Set the end date, if needed
- Click on “Continue” and follow the remaining transfer steps
- Log in to your Online Banking account
- Click on “Accounts” under “Savings & Investments” section
- Select the account
- Click on the “View All” next to “Transactions”
- Click on “Filter”
- Filter by date or amount range, then click on “Apply”
- Then, click on “Download Transactions”
- In case you want to change the filter data, choose clear all
- Choose the needed format to download transactions, then click on “Download”
Using the CIB Mobile Banking application, you can access your personal accounts quickly and easily, but navigation and addition of related accounts are only available through Internet Banking. You can, however, add the accounts as beneficiaries and enjoy transferring to them through Mobile Banking.
Using the CIB Mobile Banking application, you can access your personal accounts quickly and easily, but navigation and addition of related accounts are only available through Internet Banking. You can, however, add the accounts as beneficiaries and enjoy transferring to them through Mobile Banking.
Make global transfers conveniently through CIB Internet Banking or the CIB Mobile Banking app using a One-Time Password (OTP) to secure your transaction.
Download CIB OTP Token and start now!
The application is available on the App Store for Apple devices and on Google Play for Android devices. Please search for the CIB Mobile Banking application in your store and download it.
For iPhone®:
- Navigate to the App Store
- Search for "CIB Mobile Banking"
- Select "Install" to download the application
For Android™:
- Navigate to the Google Play Store
- Search for "CIB Mobile Banking"
- Select "Install" to download the application
For a better user experience, we recommend that you use the application on a mobile device. You can access Internet Banking from your tablet’s browser.
For a better user experience, we recommend that you use the application on a mobile device. You can access Internet Banking from your tablet’s browser.
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