Personal Banking FAQs

If you enter your Online Banking password several times incorrectly, you will be locked out. In this case, please follow the below steps to unlock your user:

1. Call 19666
2. Select 3 (Technical support)
3. Select 1 (Activate username)
4. Enter the active debit/credit card 16 digits number
5. Enter the card’s 4 digits PIN code

Do not forget: Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lowercase letter, you may need to use your phone’s Shift key to change the default from uppercase. In addition, some phones require extra presses on the shift key to enter numbers instead of letters.

1. Go to CIB Internet Banking page https://ebanking.cibeg.com
2. Click on “Forgot / Reset Password”
3. Fill in the following fields:

• Username: Input your CIB Internet Banking Username
• Password: Choose a new password
• Password Confirmation: Enter your password again to make sure it is input correctly
• Card Number: Input the 16 digits of your active debit/credit card without any spaces
• Card PIN: Input the PIN code of your Debit/credit card

Click on “Reset”.

1. Go to CIB Internet Banking page https://ebanking.cibeg.com
2. Click on “Forgot / Reset Password”
3. Fill in the following fields:

• Username: Input your CIB Internet Banking Username
• Password: Choose a new password
• Password Confirmation: Enter your password again to make sure it is input correctly
• Card Number: Input the 16 digits of your active debit/credit card without any spaces
• Card PIN: Input the PIN code of your Debit/credit card

Click on “Reset”.

1. Sign in to CIB Internet Banking
2. Go to “Password Settings” under the “Settings” tab
3. Click on “Change password” and fill in the following fields:

• Old password
• New password
• New password confirmation

4. Click “Confirm” You can also reset your password without logging in by following the steps illustrated in the previous question.

1. Sign in to CIB Internet Banking
2. Go to “Password Settings” under the “Settings” tab
3. Click on “Change password” and fill in the following fields:

• Old password
• New password
• New password confirmation

4. Click “Confirm” You can also reset your password without logging in by following the steps illustrated in the previous question.

Use your wallet to perform any financial transaction, including deposit/withdrawal, bill payments, sending money, purchasing via QR code or issuing an Online Card.

*If you did not update your Smart Wallet app, please make sure to follow these steps to update it:

For Android/Huawei users:

1. Delete the existing CIB Smart Wallet app from your phone
2. Re-download the app from Google Play or Huawei AppGallery
3.  Enter your mobile number that is registered to CIB Smart Wallet
4. Enter the activation code you will receive on your phone in an SMS
5. Set a new wallet PIN to log in

For iOS users:

1. Open CIB Smart Wallet from the App Store
2. Tap ‘Update’
3. Enter your mobile number that is registered to CIB Smart Wallet
4. Enter the activation code you will receive on your phone in an SMS
5. Set a new wallet PIN to log in

If you are a CIB Smart Wallet user:

• Withdraw the money in your wallet
• Visit the nearest CIB branch to deactivate it, or visit this link: https://managewallet.meeza.eg/ and follow the deactivation process.

If you are not a CIB Smart Wallet user, visit this link: https://managewallet.meeza.eg/ and follow the deactivation process.

• Visit the self-deactivation portal URL.
• Enter your mobile number and National ID number in the assigned fields.
• If both the National ID number and mobile number match the ownership records, an OTP will be sent to your mobile number along with the name of the wallet’s service provider.
• Enter the OTP in the assigned field.
• Your wallet account will be instantly deactivated.

1. World Credit Card
2. Platinum Credit Card

InstaPay is guided by data integrity and purpose limitation principles. The app collects data mainly for two purposes:

1. Building your profile during the registration process, where the collected data is limited to name, date of birth, gender, email and mobile number
2. Processing transactions after collecting the transaction value and the beneficiary’s name

In all cases, no confidential data is collected by InstaPay.