العربية

Yes, if you skipped the step upon the update, you can set your questions through the following steps:

  •  From the homepage, on the side menu, click on “Settings”
  •  Click on "Security Questions", then select “Set or Change Security Questions”
  •  Choose and answer the questions needed
  •  Enter your wallet PIN to confirm
  • Visit the self-deactivation portal URL.
  • Enter your mobile number and National ID number in the assigned fields.
  • If both the National ID number and mobile number match the ownership records, an OTP will be sent to your mobile number along with the name of the wallet’s service provider.
  • Enter the OTP in the assigned field.
  • Your wallet account will be instantly deactivated.
Cash transactions including (cash on phone & balance transfers) are excluded. Also, any governmental transactions, smart wallet transactions , bill payments on an ATM are not qualified to earn a loyalty reward.
No, there are no charges.
Please contact our call center at 19716 and our call center agent will support you.

To join CIB PLUS, customers should meet any of the below criteria:

• Maintain a balance starting from EGP 300,000 (or its equivalent in foreign currencies).

• Maintain a monthly net salary from EGP 30,000 to EGP 80,000 (or its equivalent in any other currency).

• Have an unsecured loan from CIB with a minimum of EGP 500,000.

To join CIB PLUS, you can simply click on this link: https://cib.eg/m7m and apply online. If you are an existing customer, please visit the nearest branch to sign an enrollment letter and upgrade to CIB PLUS.

Forget about cash and use your CIB Plus debit card! Use the card to carry out your financial transactions with a daily limit of EGP 30,000 for cash withdrawals and EGP 500,000 for purchases inside Egypt.
Earning miles is only available on retail purchase transactions, noting that not all transactions are eligible for Miles. Excluded transactions include ATMs, gas stations, telecommunication services, bill payments, government payments, smart and electronic wallet transactions and loading.

The transaction will be rejected.

All customer purchases are qualified for loyalty rewards even if enrolled in installments, except governmental transactions, cash transactions (including cash on phone and balance transfer), smart wallet and bill payments on ATMs as they are not qualified for loyalty in the first place.
Yes. The more you use your "Mileseverywhere" credit card, the more miles you will earn on domestic & international retail transactions, noting that not all transactions are eligible for Miles. Excluded transactions include ATMs, gas stations, telecommunication services, bill payments, government payments, smart and electronic wallet transactions and loading.
The amount you request will not be deducted at the time the card is issued, but only when you make an online transaction, except for the card issuance fees mentioned above (EGP 10 for a single-use online card and EGP 15 for a multi-use online card) .
You can join Overseas Banking by opening an account with CIB and meeting eligibility criteria of CIB Wealth or CIB Plus.

Concierges services offer you the best services provided in cooperation with Les Concierges Egypt! You will receive special assistance with a wide range of services, saving you time and effort, such as:

•Entertainment Bookings: Indulge in endless entertainment with CIB Plus Concierge services, where the excitement never ceases. From securing tickets to music concerts, movies, and theater shows, to arranging restaurant reservations for a memorable night out, your entertainment will be covered!

•National ID/Passport Services: Need help renewing your national ID or passport? CIB Plus Governmental Concierges services can renew it for you with ease.

•Travel Arrangements: CIB Plus Concierge services go beyond everyday tasks by organizing your entire travel experience, from booking flights, trains, buses, and hotels to offering visa assistance.

•Pick Up/Delivery Services: Streamline your lifestyle with CIB Plus Concierge services, designed to handle all your tasks effortlessly, from collecting and dropping off items to shopping for groceries, books, gifts, delectable chocolates, and exquisite flowers.

•Notary Services: Buying, selling, or renting property is no longer a big deal. Les Concierges Egypt will take care of all the documents and registrations, so you can relax and focus on the move itself.

•VIP Services: Enhance your travel journey with CIB Plus Concierge's exclusive VIP offerings, featuring airport transfers, VIP service, and personalized meet-and-assist services.

•Auto Services: Experience a smooth journey with CIB Plus Concierge services, through their auto service offerings such as assistance in selling or purchasing a vehicle, car detailing, scheduling maintenance, and access to car rentals.

•Health and Wellness: Elevate your well-being with CIB Plus Concierge services, which place your health at the forefront by facilitating doctor appointments and referrals, arranging gym memberships, spa visits, and assisting you in enrolling in exclusive classes.

 

  • Log in to your Online Banking account
  • In the “Cards" section on the home page, select the card you want to add to Apple Wallet
  • Tap on "Add to Apple Wallet"
  • Follow the instructions provided by Apple on the screen
A convenient insurance product that covers total permanent disability, critical illness, risk of death, loss of wallet and personal identification paper, as well as travel insurance. For more information, please call 19666 or visit your nearest CIB branch.
No, single-use online cards expire 24 hours after issuance.
You will not be able to use the card for online transactions after it expires. You will be asked to issue a new online card.
  • A single-use online card is a one-time card that will expire within 24 hours or upon making your first transaction on any local website (with local currency).
  • The multi-use online card can be used for up to 3 transactions a month. The multi-use online card will expire immediately after the month ends or immediately after the 3 transactions are executed.
Yes, please make sure they have the Meeza Digital logo and confirm that they accept QR payments.
We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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