4. Click “Confirm” You can also reset your password without logging in by following the steps illustrated in the previous question.
4. Click “Confirm” You can also reset your password without logging in by following the steps illustrated in the previous question.
Through the Smart Wallet application:
1. Log into your Internet or Mobile Banking account
2. Click the “Requests” tab
3. Select “Manage Smart Wallet”
4. Choose “Amend an existing Wallet” from application type
5. Select the desired amendment (Add a card/remove a card/replace a card)
6. Enter wallet mobile number
7. Choose the amendment type
8. Enter your National ID
9. Choose CIB card type
10. Enter CIB card number, expiration date, and name on card
11. Click “Submit”
12. Click “Confirm” once the confirmation message appears
Note: You can only link up to two of your CIB cards to your CIB Smart Wallet.
Through the Smart Wallet application:
First, check if the brand/merchant has a “Meeza Digital” logo.
Merchant-initiated payment:
Customer-initiated payment:
Request-to-Pay feature:
Yes, through CIB ATM card-less services:
CIB and non-CIB customers:
Your Smart Wallet will then be activated and ready to be used.
Egyptian CIB Customers only:
You can reset your PIN through the app by following the below steps:
Please note that the validation of the OTP and security questions happens after trying to reset the PIN. In case of any error, you will be redirected to the home screen to enter your mobile number and national ID and to restart the steps.
For Internet Banking: Select “Manage Credit Card Direct Debit”
Note:
When making a transfer, you will be able to view all the transaction’s details, and you will be asked to confirm the validity of the information before the transaction is processed. Once you confirm the transaction, CIB will not be able to reverse it.
To return the money to your wallet, you will need to contact the recipient wallet’s owner to return the money. The Bank will not be required to return the funds.
Use your wallet to perform any financial transaction, including deposit/withdrawal, bill payments, sending money, purchasing via QR code or issuing an Online Card.
*If you did not update your Smart Wallet app, please make sure to follow these steps to update it:
For Android/Huawei users:
For iOS users:
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