Personal Banking FAQs

1. Open the Internet or Mobile Banking page
2. Click “Register New User”
3. Select identification method
4. Choose “Passport Number” from the list
5. Enter your passport number
6. Create username
7. Create your password
8. Confirm password
9. Read the terms and conditions
10. Check the box to agree to the terms and conditions
11. Select next
12. Enter the OTP password that is sent to your registered mobile number
13. Select “Register”
14. A confirmation message of successful registration will appear

1. Open the Internet or Mobile Banking page
2. Click “Register New User”
3. Select identification method
4. Choose “National ID Number” from the list
5. Enter your National ID number
6. Create username
7. Create your password
8. Confirm password
9. Read the terms and conditions
10. Check the box to agree to the terms and conditions
11. Select Next
12. Enter the OTP password that is sent to your registered mobile number
13. Select “Register”
14. A confirmation message of successful registration will appear

1. Open the Internet or Mobile Banking page
2. Click “Register New User”
3. Select identification method
4. Choose “Passport Number” from the list
5. Enter your passport number
6. Create username
7. Create your password
8. Confirm password
9. Read the terms and conditions
10. Check the box to agree to the terms and conditions Select next
11. Enter the OTP password that is sent to your registered mobile number
12. Select “Register”
13. A confirmation message of successful registration will appear

1. Open the Internet or Mobile Banking page
2. Click “Register New User”
3. Select identification method
4. Choose “National ID Number” from the list
5. Enter your National ID number
6. Create username
7. Create your password
8. Confirm password
9. Read the terms and conditions
10. Check the box to agree to the terms and conditions
11. Select Next
12. Enter the OTP password that is sent to your registered mobile number
13. Select “Register”

14. A confirmation message of successful registration will appear

• Log in to your Online Banking account
• Click on “Credit Cards” under “Cards” section on the home page
• Select the credit card
• Click on “Limit Increase” 
• Check the box to agree to the terms and conditions and click on “I Agree”
• Review the request summary, then click on “Confirm” button
• Request submitted successfully

• Log in to your Online Banking account
• Recently submitted requests will be shown at the bottom of the Home Page, and you can access all of them by clicking on “view all”
• Alternatively, click on “More” button or “profile” at the top of the page, then choose “Requests Center” and select “Request History”

• Log in to your Online Banking account
• Click on “Credit Cards” under the “Cards” section on the home page
• Select the card and click on “Show My Transactions”
• Select the transaction to dispute
• On the transaction details page, click on “Dispute this Transaction”
• Fill in the dispute reason
• Click on “submit”
• Request submitted successfully

• Log in to your Online Banking account
• The "Related Accounts" section will appear on the home page with the related account names
• Click on “Switch” 
• You will enter the related account mode, allowing you to act on behalf of the accessed related account and make third-party transfers using your main account's activated OTP.

• TAT for changing direct debit is 2 business days
• TAT for replacing a debit or credit card is 5 business days
• TAT for booking a TD/CD is on the same day
• TAT for Online Banking registration with account number, National ID, or passport number is immediate
• TAT for opening an additional sub account is immediate

• Log in to your Online Banking account
• Click on “Credit Cards” under “Cards” section on the home page
• Select the credit card
• Click on “Manage Direct Debit” 
• Choose the direct debit account
• Choose the direct debit amount (5% minimum amount or 100% full amount)
• Click on “Continue” 
• Review the request details, then click on “Confirm” 
• Request submitted successfully

• Log in to your Online Banking account
• Click on “Credit Cards” under “Cards” section on the home page
• Select the credit card
• Click on “Show My Transactions” under “My Transactions”
• Click on “Filter” 
• Filter by date or amount range, then click on “Apply” 
• Then, click on “Export” 
• Choose the needed format to download transactions, then click on “Download” button

• Log in to your Online Banking account
• Click on “Add Icon (+)”, next to the “Loans” section
• Click on “Loans”
• Fill in the required information, such as type of loan, amount, purpose and loan tenor
• Review the loan summary
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• Click on “Confirm”
• Loan request submitted successfully

• Log in to your Online Banking account
• Click on "Transfers" on the home page
• Click on "Own Accounts" under "Transfers Type”
• Choose the account to pay from and account to transfer to
• Enter the transfer amount
• Click on “Continue”
• Review the Transfer Summary before proceeding
• Click on “Confirm”
• You can extract the “Transaction Receipt” from top right side of the final screen

• Log in to your Online Banking account
• Click on “Credit Cards” under the “Cards” section on the home page
• Select the card you need to stop or replace
• Choose the reason: Lost, Stolen or Damaged
• Click on “Continue”
• Review your request details
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• Click on “Confirm”
• Request submitted successfully

• Log in to your Online Banking account
• Click on “Transfers” on the home page
• Choose the transfer type or select the beneficiary
• Click on “Transfer” 
• Click on “Schedule” next to the transfer amount
• Select the transaction date
• Click on the “Toggle” button next to “Recurring Transfer”
• Select the recurring frequency
• Set the end date, if needed
• Click on “Continue” and follow the remaining transfer steps

• Log in to your Online Banking account
• Click on “Accounts” under “Savings & Investments” section
• Select the account
• Click on the “View All” next to “Transactions”
• Click on “Filter” 
• Filter by date or amount range, then click on “Apply” 
• Then, click on “Download Transactions” 
• In case you want to change the filter data, choose clear all
• Choose the needed format to download transactions, then click on “Download” 

• Log in to your Online Banking account
• When using the Mobile Banking app, click on "More" on the bottom of the home page
• When using the Internet Banking service, click on "More", then choose "Services"
• Select “Statements & Documents”
• Click on “View Historical Statements for Accounts” Or “View Historical Statements for Credit Cards”
• Choose the account or credit card, then click on “View Historical Statements” 

You can add a new card or amend an existing one via your Online Banking account.

Online Banking (Mobile and Internet Banking)

• Log into your Internet or Mobile Banking account.
• Click the “Requests” tab.

1. For Mobile Banking: Select "Other Requests" then "Manage Smart Wallet"
2. For Internet Banking: Select: "Manage Smart Wallet'

• Choose “Amend an Existing Wallet” from the application type.
• Select the desired amendment (Add a card/remove a card/replace a card).
• Enter the mobile number registered to your wallet.
• Choose the amendment type.
• Enter your National ID number.
• Choose the CIB card type.
• Enter the CIB card number, expiration date, and card name.
• Click “Submit.”
• Click “Confirm” once the confirmation message appears.

Note:

• You can choose up to two CIB cards to link to your CIB Smart Wallet.

• The requested card will replace any cards linked to your CIB Smart Wallet. Requesting to link a card that is already linked to another wallet will be rejected.