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Since visiting a CIB branch will not be accessible to you, an exclusive service to meet your needs and proceed with your requests while abroad through recorded calls will be available. This allows you to conduct a number of requests, such as issuing certificates of deposits, chequebooks, replace debit cards, open or close sub accounts and more. To enroll, please sign the request form during your next CIB branch visit and get started!
  • Log in to your Online Banking account
  • When using the Mobile banking app, click on "More" or from the "Profile" on the top of the page
  • When using the Internet Banking service, click on "More", then choose "Services" or from the "Profile" on the top of the page
  • Click on “Request Center”
  • Under “Card Services",” click on “Stop/Replace Cards” Choose "Debit Card" and the account
  • Choose the reason of stopping/replacing the card
  • Click on “Continue”
  • Review the request details
  • Check the box to agree to the terms and conditions
  • Click on “Confirm”
  • Download the CIB OTP Token app from your device’s app store
  • Log in to your Online Banking account
  • When using the Mobile Banking app, click on “More” on the bottom of the home page, then click on “OTP Activation” under “Services”
  • When using the Internet Banking service, click on “More", then click on "Services" and select "OTP Activation"
  • Choose "OTP Soft Token" and click on “Activate Now”
  • An SMS will be sent to your registered mobile number with a clickable link
  • Click on that link and all the needed fields will be auto populated in the CIB OTP Token app
  • Create a PIN code and confirm it
  • A verification code will appear on the screen
  • Copy the verification code and enter it on the Internet or Mobile Banking app
  • Click on “Continue”
  • A success screen will appear, showing the successful activation
  1. From Internet Banking Home Page
  2. “Money transfers”
  3. “Charity Payments”.
  1. From Internet Banking Home Page
  2. “Money transfers”
  3. “Charity Payments”.
With Online Banking, you can submit requests from the comfort of your home rather than waiting in queues at a branch.

 

  • Log in to your Online Banking account
  • In the “Cards" section on the home page, select the card you want to add to Apple Wallet
  • Tap on "Add to Apple Wallet"
  • Follow the instructions provided by Apple on the screen
Session timeout is designed to protect your Mobile Banking from being accessed by someone else when your device is unattended. If you leave a Mobile Banking session without activity for 5 minutes, you will be automatically logged out and directed to the main page upon trying to perform any activity after the session times out.
Session timeout is designed to protect your Mobile Banking from being accessed by someone else when your device is unattended. If you leave a Mobile Banking session without activity for 5 minutes, you will be automatically logged out and directed to the main page upon trying to perform any activity after the session times out.

You can add a new card or amend an existing one via your Online Banking account.

Online Banking (Mobile and Internet Banking)

  • Log into your Internet or Mobile Banking account.
  • Click the “Requests” tab.
  1. For Mobile Banking: Select "Other Requests" then "Manage Smart Wallet"
  2. For Internet Banking: Select: "Manage Smart Wallet'
  • Choose “Amend an Existing Wallet” from the application type.
  • Select the desired amendment (Add a card/remove a card/replace a card).
  • Enter the mobile number registered to your wallet.
  • Choose the amendment type.
  • Enter your National ID number.
  • Choose the CIB card type.
  • Enter the CIB card number, expiration date, and card name.
  • Click “Submit.”
  • Click “Confirm” once the confirmation message appears.

   

Note:

  • You can choose up to two CIB cards to link to your CIB Smart Wallet.
  • The requested card will replace any cards linked to your CIB Smart Wallet. Requesting to link a card that is already linked to another wallet will be rejected.
  1. From Internet Banking Home Page,
  2. Click on the account you want to view then click on “View More” for more details.
  1. From Internet Banking Home Page,
  2. Click on the account you want to view then click on “View More” for more details.
From the Internet Banking home page, click on your preferred card and your activity will be displayed.
From the Internet Banking home page, click on your preferred card and your activity will be displayed.
No, you can pay your bills through ATM and Smart Wallet.
No, you can pay your bills through ATM and Smart Wallet.

From the Internet Banking Home Page:

  1. Click on “Historical Statements” in the main menu
  2. Go to “Account Statements”
  3. “Choose your desired account”.
Once you have added your related account to your Internet Banking, you can use the same OTP token app for both accounts.

From the Internet Banking Home Page:

  1. Click on “Historical Statements” in the main menu
  2. Go to “Account Statements”
  3. “Choose your desired account”.
Once you have added your related account to your Internet Banking, you can use the same OTP token app for both accounts.
We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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