Supplementary international spending is counted under the main limit assigned for
the primary card.
CIB wealth customers can receive a complimentary Wealth Platinum debit card at issuance.
Plus customers can apply for CIB Titanium debit card.
The card will be displayed once you select “Online Card” from the Smart Wallet homepage. Click on the card to retrieve the CVC.
To change the name on the card, you need to visit the nearest branch to sign the form to
reissue the card with the new embossing name.
You can’t request the cash on phone service if your card is stopped or inactive.
No, the loyalty rewards earned on the card will be canceled as well.
You can request a card closure through the call center.
- On your Smart Wallet app, issue an online card with your desired amount (local currency), making sure that the amount is available in your wallet.
- At the checkout page of any local website or app, select the payment option “Cards or MasterCard”.
- Enter the card details (card number, amount, expiry date, and CVC) at the checkout page to proceed with the payment.
You can issue an online card through your Smart Wallet. An online card (local currency) is a single-use or multi-use (upon your request), virtual card loaded with the desired amount of money to be used on any website or app.
Through the Smart Wallet app:
- Select “Online Card.”
- Select “Generate New Card.”
- Enter the desired amount (in local currency) to assign to your card.
- Enter your PIN.
If you have multiple cards, you can request to consolidate the limits of your existing cards
under the same credit card program. The request can be submitted through the call center
or branch and will be processed within 3 to 5 working days.
Please take a look at the Platinum Details page to see all the rates and limits as well as more details about the card.
Yes. Our cash deposit machines have a maximum daily deposit limit of EGP 20,000.
To use an ATM, complete the following steps:
- Choose “Cardless Services” from the main screen
- Choose “Settle Credit Card”
- Enter your credit card number
- Select either “Generate a New OTP” or “I Have a Valid OTP”
- Enter the OTP sent to your registered mobile number
- Insert your money into the ATM
- Confirm the amount and your credit card number
Yes, you can only use your online card on local websites (with local currency).
- Log in to your Online Banking account
- Click on “Credit Cards” under “Cards” section on the home page
- Select the credit card that has a supplementary limit
- Choose the required supplementary credit card
- Click on “Change Credit Limit”
- Select the change limit type, either customer or total credit limit
- For a custom limit, enter the amount
- Click on “Continue”
- Check the box to agree to the terms and conditions, then click on “I Agree”
- Review the request summary, then click on “Confirm”
- Request submitted successfully
It wouldn’t be affected as long as the current dues on the card are within the new
card limit.
The standard for card delivery is within 8 working days while the premium cards
are delivered within 5 working days.
In case the card is lost, you can temporarily stop the card through the call center. But
this stop is considered temporary which means that normal renewal and monthly fees are
applied.
No, some cards earn BONUS points, some earn cashback, and others earn miles.
Please check the following link to compare the different card products: https://cib.eg/e68.
Depending on the card type. The statement is 30 days, and the grace period is 25
days except for the World card, the grace period is 15 days.
You can request to increase your card limit via online banking or a branch and will be
subject to credit policy approval.
Displaying 81-100 of 386 results