Yes, you can pay any transaction in installments with a minimum amount of EGP 500, whether it is a purchase or cash withdrawal. The available tenor ranges from 3 months to 60 months, added to the interest rate of the selected plan from our contact center at 19666 or the Mobile Banking app. After submitting the request, it will be reviewed within 24 hours, and you will receive a notification if approved. Also, you can follow up on the case from the Mobile Banking app.
The eligibility for the fee waiver is determined by the bank policy and the refund
could be 50% or 100% of the issuance fees except for World, World Elite, and
EgyptAir cards. To get the refund, you need to activate your credit card within the
first three months of issuance then the refund will be processed on the following
month from activation. The refund is for the issuance fees only.
When making a transfer, you will be able to view all the transaction’s details, and you will be asked to confirm the validity of the information before the transaction is processed. Once you confirm the transaction, CIB will not be able to reverse it.
To return the money to your wallet, you will need to contact the recipient wallet’s owner to return the money. The Bank will not be required to return the funds.
Depending on employment type, nature and the type of collateral, we have the following programs:
- Against cash collateral (certificates of deposit, savings accounts) in any of CIB branches.
- CIB’s payroll customers program.
- HR letter by the employer stating monthly net income, the date of hiring and title. Or, bank statement if self-employed.
- Program of Professionals: Doctors, Dentists, clinic owners, engineering consultants and legal accountants.
- Program of University Professors.
- Program for existing CIB account holders.
- Apply here
- Login to your Online Banking account
- Click on “Transfers” from the home page
- Choose the type of transfer you need to perform
- Click on “New Beneficiary”
- For an Inside CIB beneficiary, enter the account number or IBAN number
- For an outside transfer, enter all required beneficiary and bank details
- Choose “Save Beneficiary & Close”
- Create a nickname for the beneficiary, select the sending account, then click on “Save Beneficiary”
- Enter the OTP from your activated CIB OTP token app
- Beneficiary added successfully
General required documents:
- Copy of a valid national identification card
- Recent telephone, electricity or gas utility bill (maximum three months old)
- Required documents for income proof:
- In case of salary transfer, no additional documents are required
- In case of non-salary transfer:
- Recent HR letter or
- Three salary slips or
- Bank statement from the last 6 months
- In case of self employment:
- Last six months account statement (personal or corporate)
- Original commercial register or its equivalent
Other documents might be requested on a case by case basis.
Yes, you can enroll in any transaction with a minimum amount of EGP 500, whether it is a purchase or a cash withdrawal with available tenor ranges from 3 months to 60 months. Enrollments can be accepted only if the transactions are still before their due date, the value of the transaction is within the card limit, you are in good standing with no arrears, and the full transaction value should be available for installment. This could be done from our contact center at 19666 or the Mobile Banking app. After submitting the request, it will be reviewed within 24 hours, and you will receive a notification if approved. Also, you can follow up on the case from the Mobile Banking app.
This makes you eligible for a secured personal loan up to 95% of the collateral amount of the CD/TD value.
If there is any discrepancy, please contact the call center for clarification and
investigation with the merchant via a complaint.
Since you are already an Internet Banking user, you can use the same username and password to log into Mobile Banking.
Using the CIB Mobile Banking application, you can access your personal accounts quickly and easily, but navigation and addition of related accounts are only available through Internet Banking. You can, however, add the accounts as beneficiaries and enjoy transferring to them through Mobile Banking.
Using the CIB Mobile Banking application, you can access your personal accounts quickly and easily, but navigation and addition of related accounts are only available through Internet Banking. You can, however, add the accounts as beneficiaries and enjoy transferring to them through Mobile Banking.
Yes, you can check the latest 5 movements on your account through the Phone Banking service.
Yes, you can check your account numbers and IBANs through Phone Banking services and receive them via SMS on your registered mobile number.
Yes, you can check the linked accounts on your debit cards through the Phone Banking service.
If you enter your Online Banking password several times incorrectly, you will be locked out. In this case, please follow the below steps to unlock your user:
- Call 19666
- Select 3 (Technical support)
- Select 1 (Activate username)
- Enter the active debit/credit card 16 digits number
- Enter the card’s 4 digits PIN code
Do not forget: Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lowercase letter, you may need to use your phone’s Shift key to change the default from uppercase. In addition, some phones require extra presses on the shift key to enter numbers instead of letters.
- Log into your Internet or Mobile Banking account
- Click on the “Requests” tab
For Mobile Banking: Select “Statements & Documents” then “E-Statement Enrollment”
For Internet Banking: Select “E-Statement Enrollment”
- Choose “E-Statement Enrollment”
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Press “Submit”
- Press “Confirm” once the confirmation message appears
Yes, you can stop your debit or credit card through Phone Banking by calling 19666.
There are no fees to use the CIB Mobile Banking service. Data charges from your mobile service provider may apply. CIB is not responsible for these charges.
There are no fees to use the CIB Mobile Banking service. Data charges from your mobile service provider may apply. CIB is not responsible for these charges.
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