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  • You can update your address at your nearest CIB branch
  • Internet Banking
  • Through the Call Center from a registered mobile number.
Yes, if the school or college is listed on a CIB ATM, or if the school or college has a POS.

If your card was captured by an ATM inside a CIB branch during working hours, please make sure to enter the branch and notify the staff.

If the incident occurred outside the bank’s working hours or at a standalone CIB ATM, please call us on 19666 and our professional staff will let you know what the fastest and best thing to do is.

  • You can update your mobile number at your nearest CIB branch
  • Internet Banking
  • Through the Call Center from a registered mobile number.
Through CIB Online Banking, you can transfer to account numbers, IBANs, mobile numbers registered on IPN, IPAs, card numbers, and mobile wallets.

Use your wallet to perform any financial transaction, including deposit/withdrawal, bill payments, sending money, purchasing via QR code or issuing an Online Card.

*If you did not update your Smart Wallet app, please make sure to follow these steps to update it:

For Android/Huawei users:

  1. Delete the existing CIB Smart Wallet app from your phone
  2. Re-download the app from Google Play or Huawei AppGallery
  3.  Enter your mobile number that is registered to CIB Smart Wallet
  4. Enter the activation code you will receive on your phone in an SMS
  5. Set a new wallet PIN to log in

For iOS users:

  1. Open CIB Smart Wallet from the App Store
  2. Tap ‘Update’
  3. Enter your mobile number that is registered to CIB Smart Wallet
  4. Enter the activation code you will receive on your phone in an SMS
  5. Set a new wallet PIN to log in
For your protection and security, you cannot reset your PIN code through an ATM. In this case you need to contact CIB at 19666.
For your protection and security, you cannot reset your PIN code through an ATM. In this case you need to contact CIB at 19666.
Biometrics login enables you to login to your CIB Mobile Banking app easily and quickly using Face recognition or fingerprint as supported by your device.
You can log in to CIB Online Banking, navigate to the “Securities” section, select “Securities Portfolio” and click on the preferred type to view the details.
To protect your information, please note that taking screenshots isn’t allowed while using the app

• Daily cash withdrawal limit: EGP 30,000 locally (up to 10 transactions per day).
• Daily purchase limit: EGP 250,000 locally.
• Please check the details of the debit cards here


Please take a look at the Platinum Details page to see all the rates and limits as well as more details about the card.
You can find “Bill Payments” under the “Services” feature.

Please Check the credit cards here

Yes. Foreign currency CDs/TDs can be redeemed, and the amount will be credited to your linked foreign currency account, unless the time deposit has a special rate.
Yes, the required documents depend on your status either as a salary receiver or professional. Please visit your nearest CIB branch to inquire about the detailed requirements.
Since visiting a CIB branch will not be accessible to you, an exclusive service to meet your needs and proceed with your requests while abroad through recorded calls will be available. This allows you to conduct a number of requests, such as issuing certificates of deposits, chequebooks, replace debit cards, open or close sub accounts and more. To enroll, please sign the request form during your next CIB branch visit and get started!
  1. Go to CIB Internet Banking page https://ebanking.cibeg.com
  2. Click on “Forgot / Reset Password”
  3. Fill in the following fields:
  • Username: Input your CIB Internet Banking Username
  • Password: Choose a new password
  • Password Confirmation: Enter your password again to make sure it is input correctly
  • Card Number: Input the 16 digits of your active debit/credit card without any spaces
  • Card PIN: Input the PIN code of your Debit/credit card

Click on “Reset”.

Make a deposit at a CIB branch or via ATM.

Card deposits are capped at EGP 100,000/day and card-less deposits are capped at EGP 20,000/day.

We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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