If your card was captured by an ATM inside a CIB branch during working hours, please make sure to enter the branch and notify the staff.
If the incident occurred outside the bank’s working hours or at a standalone CIB ATM, please call us on 19666 and our professional staff will let you know what the fastest and best thing to do is.
Use your wallet to perform any financial transaction, including deposit/withdrawal, bill payments, sending money, purchasing via QR code or issuing an Online Card.
*If you did not update your Smart Wallet app, please make sure to follow these steps to update it:
For Android/Huawei users:
For iOS users:
• Daily cash withdrawal limit: EGP 30,000 locally (up to 10 transactions per day).
• Daily purchase limit: EGP 250,000 locally.
• Please check the details of the debit cards here
Please Check the credit cards here
Click on “Reset”.
Make a deposit at a CIB branch or via ATM.
Card deposits are capped at EGP 100,000/day and card-less deposits are capped at EGP 20,000/day.
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