- Log in to your Online Banking account
- When using the Mobile Banking app, click on “More” at the bottom of the home page
- When using the Internet Banking service, click on “More”, then choose “Services”
- Or from the “Profile” icon on the top of the home page
- Select “Statements & Documents”
- Click on "More” or “Requests Center”
- Click on “Subscribe to E-Statements Service”
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Submit”
The issuance fees are EGP 15 and will be deducted automatically after the first load.
You can change it from:
- “Profile Settings” under the “settings” tab,
- click on “Change language” and choose your preferred language
OR Simply from the login page at the top corner.
- Go to https://ebanking.cibeg.com
- Click on “Register New User ” below the Sign-In area
- Fill in the following fields:
- Username
- Password
- Password Confirmation
- Card Number
- Card PIN
- Check the “I accept the terms” box after carefully reviewing it
- Click on “Register New User”.
- Go to https://ebanking.cibeg.com
- Click on “Register New User ” below the Sign-In area
- Fill in the following fields:
- Username
- Password
- Password Confirmation
- Card Number
- Card PIN
- Check the “I accept the terms” box after carefully reviewing it
- Click on “Register New User”.
You can change it from:
- “Profile Settings” under the “settings” tab,
- click on “Change language” and choose your preferred language
OR Simply from the login page at the top corner.
The interest will be on the total due amount in your statement if you don’t pay it
in full. The monthly interest rate varies based on the card type. You can find out
more details on the interest rates applied here: https://cib.eg/4z1.
Through the Smart Wallet application:
- Select “Send Money.”
- Enter the receiver’s wallet number (or select it from your contact list).
- Enter the desired amount, then press confirm.
- Press and hold the “Send Money” button to confirm, then enter your wallet PIN to complete the transaction.
- Your transaction will then be successfully completed.
Enter your PIN upon opening the application to use your wallet.
The PIN ensures the safety and security of your data. The PIN you create should not contain sequential digits or repeated characters (the maximum repetition allowed is two times).
If you enter an incorrect PIN three consecutive times, your wallet will be locked and you will be required to contact the call center to reset it.
By nature and for your own security, the One Time Passcode (OTP) is created to be used only once with every third party transfer.
Simply, fill in the OTP form in the branch, with your account number that you will use for the external transfers and download the CIB OTP token app or purchase a hard token and activate it through the Online Banking from “Token Activation” under the requests tab.
You can check the following link: https://cib.eg/uec.
After the first statement is issued, you’ll receive a message with the total dues
during the statement. You can check for more info through the mobile/internet
banking or via the call center at 19666.
Simply, fill in the OTP form in the branch, with your account number that you will use for the external transfers and download the CIB OTP token app or purchase a hard token and activate it through the Online Banking from “Token Activation” under the requests tab.
By nature and for your own security, the One Time Passcode (OTP) is created to be used only once with every third party transfer.
You can choose a new PIN through the following:
- Call 19666 from your registered phone number
- Phone Banking from your registered phone number
The e-voucher will be sent in a message to your registered mobile number.
Session timeout is designed to protect your Mobile Banking from being accessed by someone else when your device is unattended. If you leave a Mobile Banking session without activity for 5 minutes, you will be automatically logged out and directed to the main page upon trying to perform any activity after the session times out.
In addition to the regular login with your username and password, you can request the One Time Password (OTP) for Higher Authentication access, if you need to perform third Party transfers simply through CIB OTP token application or the hard token.
In addition to the regular login with your username and password, you can request the One Time Password (OTP) for Higher Authentication access, if you need to perform third Party transfers simply through CIB OTP token application or the hard token.
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