Personal Banking FAQs

Through the Smart Wallet application:

• Select “Send Money.”
• Enter the receiver’s wallet number (or select it from your contact list).
• Enter the desired amount, then press confirm.
• Press and hold the “Send Money” button to confirm, then enter your wallet PIN to complete the transaction.
• Your transaction will then be successfully completed.

EGP 20,000/day

Yes. Our cash deposit machines have a maximum daily deposit limit of EGP 20,000.

To use an ATM, complete the following steps:

1. Choose “Cardless Services” from the main screen
2. Choose “Settle Credit Card”
3. Enter your credit card number
4. Select either “Generate a New OTP” or “I Have a Valid OTP”
5. Enter the OTP sent to your registered mobile number
6. Insert your money into the ATM
7. Confirm the amount and your credit card number

• You may add/delete/modify any of your beneficiaries’ details through the payments to others page
• You can add a new beneficiary from the "Add New" button at the top of the page
• You can edit a beneficiary by clicking on the beneficiary then the "Edit" button
• You can delete a beneficiary by simply clicking on "Delete".

• You may add/delete/modify any of your beneficiaries’ details through the payments to others page
• You can add a new beneficiary from the "Add New" button at the top of the page
• You can edit a beneficiary by clicking on the beneficiary then the "Edit" button
• You can delete a beneficiary by simply clicking on "Delete".

The daily limits for all transaction types are as follows (or its equivalent in FCY):

• Prime: EGP 5,000,000
• Plus: EGP 5,000,000
• Wealth: EGP 20,000,000
• Private: EGP 20,000,000

The daily limits for all transaction types are as follows (or its equivalent in FCY):

• Prime: EGP 5,000,000
• Plus: EGP 5,000,000
• Wealth: EGP 20,000,000
• Private: EGP 20,000,000

• Priority check-in at business class counters for EGYPTAIR flights
• Additional free checked baggage allowance (weight and size limitations as per EGYPTAIR baggage policy) when flying with EGYPTAIR
• 50% discount on last-minute business class upgrades at EGYPTAIR check-in counters (subject to availability)
• 25% discount on EGYPTAIR seat selection; including first row & exit seats purchased through EGYPTAIR sales offices and call center only
• 25% discount on pet fees on EGYPTAIR flights (purchased through EGYPTAIR sales offices and call center only)
• 10% discount on international EGYPTAIR flights (purchased through EGYPTAIR sales offices only)
• One free reservation change per ticket for reward tickets (tickets purchased using miles)

Yes, miles can be transferred to another member under the condition that your EGYPTAIR Plus card is Gold and the minimum miles to be transferred in 5,000 miles and the maximum is 50,000 miles per year. (EGYPTAIR’s terms and conditions apply)

• The service is provided for e-commerce transactions and purchases performed through the Point of Sale (POS) through the merchants.
• The credit cardholder has to request the zero interest installments from the merchant before processing the transaction.
• The minimum transaction amount is determined by the merchant.
• The installment repayment period is determined based on the deal between the Bank and the merchant.
• There is no maximum number of enrollments in the Installment Payment Plan service as long as they are within the card’s credit limit.
• The first installment is due on the month following the month of enrollment.
• The installment is posted as part of the due amount, which is the installment/s plus the minimum amount due out of total non-enrolled balance in the Installment Payment Plan, if any.
• The cardholder should adhere to the monthly installments. If the principal amount of the Installment Plan is settled before maturity date, the service will be automatically canceled.
• This service will not be available if the card is over limit, delinquent, and/or suspended. Active services might be automatically canceled for the same reasons.
• The refunded transactions do not cancel the enrolled transactions in the installment plan. The customer must contact the call center on 19666 to proceed with the cancellation process.

• Log in to your Online Banking account
• Click on “Transfers" on the home page
• Select “Local" under "Transfer Types"
• Select “To a CIB Credit Card”
• Click on “New Beneficiary” if you don’t have a saved one
• Enter the beneficiary’s card number and his/her date of birth
• Alternatively, choose from an existing added beneficiary if you have one saved
• Choose the account you want to pay from
• Click on “update”
• Enter the amount
• Enter purpose and click on “Continue”
• Review the transaction summary
• Click on “Confirm”
• Enter the OTP from your activated CIB OTP Token app
• Card payment successful