There are no fees to use the CIB Mobile Banking service. Data charges from your mobile service provider may apply. CIB is not responsible for these charges.
- Log into your Internet or Mobile Banking account
- Click on “Apply for products” tab
- Select “Book CD or TD”
- Choose type then select from the fields that appear accordingly
- Click “Next”
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click “Confirm”
Note:
- Customers with foreign currency loans cannot book CDs or TDs online and will have to visit a branch
- TDs are booked the same day
- CDs are booked the same day
- Log into your Internet or Mobile Banking account
- Click on “Apply for products” tab
- Select “Book CD or TD”
- Choose type then select from the fields that appear accordingly
- Click “Next”
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click “Confirm”
Note:
- Customers with foreign currency loans cannot book CDs or TDs online and will have to visit a branch
- TDs are booked the same day
- CDs are booked the same day
- Log into your Internet or Mobile Banking account
- Click on “Apply for products” tab
- Select “Book CD or TD”
- Choose type then select from the fields that appear accordingly
- Click “Next”
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click “Confirm”
Note:
- Customers with foreign currency loans cannot book CDs or TDs online and will have to visit a branch
- TDs are booked the same day
- CDs are booked the same day
Yes, you can only use your online card on local websites (with local currency).
- Single-use online cards will expire immediately after your first purchase or after 24 hours from the issuance date.
- Multi-use online cards may be used for up to 3 transactions per month.
You can request through the online/mobile banking or contact the call center.
- Log in to your Online Banking account.
- Click on “Add Icon (+)” under the “Savings & Investments” section, or the “Investment Funds” section if you have existing funds, or from “Request Center”, then click on “Buy Investment Funds” button.
- Once you select “Investment Fund” section, you will be directed to the risk profiling questionnaire.
- Click on "Next” to start answering the risk profiling questionnaire.
- Once you complete the risk profiling questionnaire, you will get your investment risk rating and a list of recommended funds based on your responses.
- If you wish to select funds other than the recommended ones, please visit the nearest branch.
- Select one of the recommended funds to subscribe, once you select the requested fund, you will see the fund’s features along with a “Learn More” button. By clicking “Learn More,” you will view the fund’s prospectus, updated fact sheet, and terms and conditions.
- Select the type of purchase, whether by amount or by unit.
- Select the account to be debited.
- Read the terms and conditions.
- Check the box to agree to the terms and conditions.
- Check the box to agree to participate in the funds’ Shareholders Union.
- Click on "Continue” to review the order summary.
- Read the order summary.
- Click on “Confirm” to submit your subscription order.
- You will be directed to a confirmation page, where you can download the order receipt by clicking on “Download” button.
Yes, you can check the linked accounts on your debit cards through the Phone Banking service.
Yes, you can check your account numbers and IBANs through Phone Banking services and receive them via SMS on your registered mobile number.
Yes, you can check your international spending limit for your credit card through Phone Banking.
- Log into your Internet or Mobile Banking account
- For Mobile Banking: Select “Products” then “Apply for Loan or Card”
For Internet Banking: Select “Requests” then “Apply for Loan or Card”
- Enter your National ID number
- Select the desired product you are applying for (loan or credit card)
- If you’re applying for a credit card, select the desired credit card type. If you’re applying for a loan, enter the requested amount
- Enter net monthly income
- Enter employer’s name
- Enter job title
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Press “Submit”
- Press “Confirm” once the confirmation message appears
Note: A bank representative will get back to the customer within one business day.
Customer to provide signed documents in case of the application approved.
You can issue an online card through your Smart Wallet. An online card (local currency) is a single-use or multi-use (upon your request), virtual card loaded with the desired amount of money to be used on any website or app.
Through the Smart Wallet app:
- Select “Online Card.”
- Select “Generate New Card.”
- Enter the desired amount (in local currency) to assign to your card.
- Enter your PIN.
It's safe to use the credit card online when used with trusted merchants.
No, single-use online cards expire 24 hours after issuance.
Public Section, no login required:
- Locate the nearest CIB branch and ATM, using Apple or Google maps navigation
- View the bank's social media links
- Contact CIB through e-mail or the call center
- View foreign exchange rates and the currency rate converter
- View Mobile Banking’s terms and conditions and FAQs.
Features requiring login:
- Account Details
- View your accounts, card details, loans, certificates of deposits and time deposits, and mutual funds’ balances
- You can check your statement history through Internet Banking
- Transfers between your own accounts
- Transfers to any CIB or other bank accounts, inside or outside Egypt (OTP Higher Authentication is required)
- Settle your credit cards
- Settle other CIB credit cards (OTP Higher Authentication is required)
- Charity payment (OTP Higher Authentication is required)
- Bank Requests
- Request new chequebooks
- Deactivate lost/stolen credit cards
- Dispute credit card transactions
- Change supplementary card limits
- Inquiries, suggestions and complaints
- Update contact information
- Token Activation
No, you can only issue one multi-use online card per month.
Yes, you can set or reset your debit or credit card PIN through the Phone Banking service.
The available payment options are online via mobile/internet banking, ATM cash
deposit, branch, bank transfer, IVR, or via Instapay.
- Log in to your Online Banking account.
- Click on “Add Icon (+)” under the “Savings & Investments” section, or the “Investment Funds” section if you have existing funds, or from “Request Center”, then click on “Buy Investment Funds” button.
- Once you select the “Investment Fund” section, you will be directed to the risk profiling questionnaire.
- Click on "Next” to start answering the risk profiling questionnaire.
- Once you complete the risk profiling questionnaire, you will get your investment risk rating and a list of recommended funds based on your responses.
- If you wish to select funds other than the recommended ones, please visit the nearest branch.
- You will be directed to a confirmation page, where you can download the order receipt by clicking on “Download” button.
- Select one of the recommended funds to subscribe, once you select the requested fund, you will see the fund’s features along with a “Learn More” button. By clicking “Learn More,” you will view the fund’s prospectus, updated fact sheet, and terms and conditions.
- Select the type of purchase, whether by amount or by unit.
- Select the account to be debited
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Check the box to agree to participate in the funds’ Shareholders Union
- Click on "Continue” to review the order summary
- Read the order summary
- Click on “Confirm” to submit your subscription order
- You will be directed to a confirmation page, where you can download the order receipt by clicking on “Download” button
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