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Since you are already an Internet Banking user, you can use the same username and password to log into Mobile Banking.
Using the CIB Mobile Banking application, you can access your personal accounts quickly and easily, but navigation and addition of related accounts are only available through Internet Banking. You can, however, add the accounts as beneficiaries and enjoy transferring to them through Mobile Banking.
Using the CIB Mobile Banking application, you can access your personal accounts quickly and easily, but navigation and addition of related accounts are only available through Internet Banking. You can, however, add the accounts as beneficiaries and enjoy transferring to them through Mobile Banking.
Yes, you can check your account numbers and IBANs through Phone Banking services and receive them via SMS on your registered mobile number.
Yes, you can check the latest 5 movements on your account through the Phone Banking service.
Yes, you can check the linked accounts on your debit cards through the Phone Banking service.

If you enter your Online Banking password several times incorrectly, you will be locked out. In this case, please follow the below steps to unlock your user:

  1. Call 19666
  2. Select 3 (Technical support)
  3. Select 1 (Activate username)
  4. Enter the active debit/credit card 16 digits number
  5. Enter the card’s 4 digits PIN code

Do not forget: Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lowercase letter, you may need to use your phone’s Shift key to change the default from uppercase. In addition, some phones require extra presses on the shift key to enter numbers instead of letters.

If you enter your Online Banking password several times incorrectly, you will be locked out. In this case, please follow the below steps to unlock your user:

  1. Call 19666
  2. Select 3 (Technical support)
  3. Select 1 (Activate username)
  4. Enter the active debit/credit card 16 digits number
  5. Enter the card’s 4 digits PIN code

Do not forget: Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lowercase letter, you may need to use your phone’s Shift key to change the default from uppercase. In addition, some phones require extra presses on the shift key to enter numbers instead of letters.

  • Log into your Internet or Mobile Banking account
  •  Click on the “Requests” tab

        For Mobile Banking: Select “Statements & Documents” then “E-Statement Enrollment”

        For Internet Banking: Select “E-Statement Enrollment”

  • Choose “E-Statement Enrollment”
  • Read the terms and conditions
  • Check the box to agree to the terms and conditions
  • Press “Submit”
  • Press “Confirm” once the confirmation message appears
  1. Log into your Internet or Mobile Banking account
  2. Click the “Requests” tab
  3. Choose “E-Statement Enrollment”
  4. Read the terms and conditions
  5. Check the box to agree to the terms and conditions 
  6. Click “Submit”
  7. Click “Confirm” once the confirmation message appears
Yes, you can stop your debit or credit card through Phone Banking by calling 19666.
  • Log into your Internet or Mobile Banking account
  •  Click on the “Requests” tab

        For Mobile Banking: Select “Statements & Documents” then “E-Statement Enrollment”

        For Internet Banking: Select “E-Statement Enrollment”

  • Choose “E-Statement Enrollment”
  • Read the terms and conditions
  • Check the box to agree to the terms and conditions
  • Press “Submit”
  • Press “Confirm” once the confirmation message appears
There are no fees to use the CIB Mobile Banking service. Data charges from your mobile service provider may apply. CIB is not responsible for these charges.
There are no fees to use the CIB Mobile Banking service. Data charges from your mobile service provider may apply. CIB is not responsible for these charges.

CIB's Mobile Banking App can be easily accessed on devices with the following hardware and software requirements:

  • Camera (rear-facing)
  • GPS
  • Apple® iPhone® iOS 9.0 and higher
  • Android TM-powered mobile devices with platform 6.0.0 and higher.
The Mobile Banking service is available outside Egypt. We recommend that you check your roaming coverage and charges prior to your travel date.
The Mobile Banking service is available outside Egypt. We recommend that you check your roaming coverage and charges prior to your travel date.

CIB's Mobile Banking App can be easily accessed on devices with the following hardware and software requirements:

  • Camera (rear-facing)
  • GPS
  • Apple® iPhone® iOS 9.0 and higher
  • Android TM-powered mobile devices with platform 6.0.0 and higher.

The application is available on the App Store for Apple devices and on Google Play for Android devices. Please search for the CIB Mobile Banking application in your store and download it.

For iPhone®:

  1. Navigate to the App Store
  2. Search for "CIB Mobile Banking"
  3. Select "Install" to download the application

For Android™:

  1. Navigate to the Google Play Store
  2. Search for "CIB Mobile Banking"
  3. Select "Install" to download the application

The application is available on the App Store for Apple devices and on Google Play for Android devices. Please search for the CIB Mobile Banking application in your store and download it.

For iPhone®:

  1. Navigate to the App Store
  2. Search for "CIB Mobile Banking"
  3. Select "Install" to download the application

For Android™:

  1. Navigate to the Google Play Store
  2. Search for "CIB Mobile Banking"
  3. Select "Install" to download the application
We care Our dedicated team is committed to meeting your needs

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Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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