For your protection and security, you cannot reset your PIN code through an ATM. In this case you need to contact CIB at 19666.
The direct debit account must be under your name, in Egyptian currency, and not an
overdraft account to be accepted.
In your physical application, you can choose the account for direct debit to
your credit card billings. But this account must be qualified with certain criteria
including (must be in Egyptian currency, non-overdraft and must belong to you).
Yes, you can set or reset your debit or credit card PIN through the Phone Banking service.
For any new card, you’ll need to follow the steps for activation before setting the
PIN code on the ATM.
Yes, you can:
- Simply click on the account you want to set as the source account for the scheduled transaction,
- then click on the round orange icon. Click on “Scheduled Transactions”,
- then “New Standing Order”. Choose your preferred type of transaction, whether to one of your accounts, a 3rd party account or to your own credit card,
- then fill in the required payment details and click “Next”. Y
our scheduled transaction will be saved and you can access it again in the same place if you need to edit or delete it. Please note: In case of setting up a transaction to a 3rd party account, you will have to enter a 6-digit OTP.
Yes, you can settle up to EGP 5,000,000/day.
Yes, by choosing the deposit option on the ATMs, which support Deposit or Forex.
The BONUS points will be frozen, and you cannot redeem the earned rewards.
After activating the renewal card, the current card will become inactive.
Yes, you can stop your debit or credit card through Phone Banking by calling 19666.
In case the card is lost, you can temporarily stop the card through the call center. But
this stop is considered temporary which means that normal renewal and monthly fees are
applied.
Generally, yes. Obtaining a CD or TD with CIB will allow the bank to extend your credit of up to 95% of the value you put into the CD or TD, while leaving the CD and TD there earning interest. There are a few matters that can make a difference here, so please talk to a banking professional to tell you exactly how and what happens.
Yes.
You can track the delivery either on the courier website using the tracking number
provided by the courier via SMS or by contacting the bank’s call center.
Yes via phone request. To inquire or request cash via phone please call 19666.
Customers can utilize the cash on phone service in which the customer can
request up to the full card limit to be transferred to the direct debit account and
then repay this balance in an equal payment plan with normal interest rates.
Please check the link for more info about the terms and conditions: https://cib.eg/z3j.
Yes. You can transfer money between your accounts, other CIB accounts/credit cards on your beneficiary list, as well as other institutions outside the CIB.
Unfortunately, no.
Yes, miles can be transferred to another member under the condition that your EGYPTAIR Plus card is Gold and the minimum miles to be transferred in 5,000 miles and the maximum is 50,000 miles per year. (EGYPTAIR’s terms and conditions apply)
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