You can’t request during the application process. However, once your card is
approved and issued, you can request up to four supplementary cards.
No, each account can have only one primary Debit Card.
Yes, you can enroll in any transaction with minimum amount of EGP500 whether it
is a purchase or cash withdrawal with interest plans available at the following link:
https://cib.eg/d2h.
Yes, you can pay any transaction in installments with a minimum amount of EGP 500, whether it is a purchase or cash withdrawal. The available tenor ranges from 3 months to 60 months, added to the interest rate of the selected plan from our contact center at 19666 or the Mobile Banking app. After submitting the request, it will be reviewed within 24 hours, and you will receive a notification if approved. Also, you can follow up on the case from the Mobile Banking app.
In your physical application, you can opt for the credit shield and once the card is
approved, this service will be activated automatically.
approved, this service will be activated automatically.
For your protection and security, you cannot reset your PIN code through an ATM. In this case you need to contact CIB at 19666.
The direct debit account must be under your name, in Egyptian currency, and not an Extra Cash account to be accepted.
In your physical application, you can choose the account for direct debit to
your credit card billings. But this account must be qualified with certain criteria
including (must be in Egyptian currency, non-Extra Cash and must belong to you).
Yes, you can set or reset your debit or credit card PIN through the Phone Banking service.
For any new card, you’ll need to follow the steps for activation before setting the
PIN code on the ATM.
Yes, set/reset PIN feature is available through CIB Online Banking services. Please use following steps:
- Log in to your CIB Online Banking account
- Select "Credit/Debit Cards" under the “Cards” section on the home page, or from the “Request Center” by click on “More” in the service bar
- Click on “Set/reset PIN” button
- Choose required card and click on “Continue”
- Click on” Forget PIN?”
- Insert new PIN & confirm, then click on “Continue”
- As a second factor of authentication, enter the OTP sent to your registered mobile number
Yes, you can settle up to EGP 5,000,000/day.
Yes, by choosing the deposit option on the ATMs, which support Deposit or Forex.
The BONUS points will be frozen, and you cannot redeem the earned rewards.
After activating the renewal card, the current card will become inactive.
Yes, you can stop your debit or credit card through Phone Banking by calling 19666.
In case the card is lost, you can temporarily stop the card through the call center. But
this stop is considered temporary which means that normal renewal and monthly fees are
applied.
Generally, yes. Obtaining a CD or TD with CIB will allow the bank to extend your credit of up to 95% of the value you put into the CD or TD, while leaving the CD and TD there earning interest. There are a few matters that can make a difference here, so please talk to a banking professional to tell you exactly how and what happens.
Yes.
You can track the delivery either on the courier website using the tracking number
provided by the courier via SMS or by contacting the bank’s call center.
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