العربية

You can redeem your miles on all EGYPTAIR Flights only. Miles can be used for reward tickets or upgrade tickets or excess baggage. For more information, please refer to EGYPTAIR’s call center on 1717.

Yes, you can book tickets using your miles to any other passenger.

No, you can’t reopen the closed card. You must apply for a new credit card application which will be subject to bank policy approval.
You can’t select a specific billing date within the application as it depends on the approval time.
You can’t request during the application process. However, once your card is approved and issued, you can request up to four supplementary cards.
Yes, you can enroll in any transaction with minimum amount of EGP500 whether it is a purchase or cash withdrawal with interest plans available at the following link: https://cib.eg/d2h.
Yes, you can pay any transaction in installments with a minimum amount of EGP 500, whether it is a purchase or cash withdrawal. The available tenor ranges from 3 months to 60 months, added to the interest rate of the selected plan from our contact center at 19666 or the Mobile Banking app. After submitting the request, it will be reviewed within 24 hours, and you will receive a notification if approved. Also, you can follow up on the case from the Mobile Banking app.
In your physical application, you can opt for the credit shield and once the card is
approved, this service will be activated automatically.
For your protection and security, you cannot reset your PIN code through an ATM. In this case you need to contact CIB at 19666.
The direct debit account must be under your name, in Egyptian currency, and not an overdraft account to be accepted.
In your physical application, you can choose the account for direct debit to your credit card billings. But this account must be qualified with certain criteria including (must be in Egyptian currency, non-overdraft and must belong to you).
Yes, you can set or reset your debit or credit card PIN through the Phone Banking service.
For any new card, you’ll need to follow the steps for activation before setting the PIN code on the ATM.

Yes, you can:

  1. Simply click on the account you want to set as the source account for the scheduled transaction,
  2. then click on the round orange icon. Click on “Scheduled Transactions”,
  3. then “New Standing Order”. Choose your preferred type of transaction, whether to one of your accounts, a 3rd party account or to your own credit card,
  4. then fill in the required payment details and click “Next”. Y

our scheduled transaction will be saved and you can access it again in the same place if you need to edit or delete it. Please note: In case of setting up a transaction to a 3rd party account, you will have to enter a 6-digit OTP.

Yes, you can:

  1. Simply click on the account you want to set as the source account for the scheduled transaction,
  2. then click on the round orange icon. Click on “Scheduled Transactions”,
  3. then “New Standing Order”. Choose your preferred type of transaction, whether to one of your accounts, a 3rd party account or to your own credit card,
  4. then fill in the required payment details and click “Next”. Y

our scheduled transaction will be saved and you can access it again in the same place if you need to edit or delete it. Please note: In case of setting up a transaction to a 3rd party account, you will have to enter a 6-digit OTP.

Yes, you can settle up to EGP 5,000,000/day.
Yes, by choosing the deposit option on the ATMs, which support Deposit or Forex.
The BONUS points will be frozen, and you cannot redeem the earned rewards.
After activating the renewal card, the current card will become inactive.
Yes, you can stop your debit or credit card through Phone Banking by calling 19666.
We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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