Personal Banking FAQs

You can activate a debit or credit card through the following:

1. Call the CIB Call Center at 19666
2. Use CIB's Interactive Voice Response

To activate your CIB OTP Token, follow the below steps:

1. Download the CIB OTP Token from your device store.
2. Log into your Internet or Mobile Banking and select ""Activate OTP Token"" from the requests menu.
3. Select ""CIB OTP Token Activation Request"".
4. Review and confirm your mobile number to receive activation link via SMS.
5. Click on the activation link to populate the data in the CIB OTP Token app.
6. Enter the verification code generated from the OTP app in the Internet or Mobile Banking then click ""Submit"".

Click here for a step by step video tutorial on how to activate your OTP Token.

From the Internet Banking Home Page:

1. Go to “Requests”
2. Click on “Add Related Accounts”
3. Fill in the form with your related account customer name, the related account number, relation type and your comments if any.

You can apply for a CIB Credit Card by:

• Applying online here
• Call our 24/7 customer service hotline at 19666 to submit a request and one of our representatives will contact you within 24 hours.
• Visit your nearest CIB branch. You can find the nearest CIB brach here  

You can apply for a CIB Loan by:

• Applying online here
• Call our 24/7 customer service hotline at 19666 to submit a request and one of our representatives will contact you within 24 hours.
• Visit your nearest CIB branch. You can find the nearest CIB brach here  

In order to apply for the low-income CBE Mortgage initiative, please follow the steps below:

1. Interested citizens may buy the "Terms and Conditions" copybook and apply from any post office.
2. The Mortgage Finance Fund (MFF) reviews submitted documents and directs the accepted applicants via SMS to any of the bank's members in the initiative.

Accepted customers will be contacted and informed with the details and documents required by the Bank’s Relationship Managers.

For existing CIB customers, visit your nearest CIB branch with your valid national ID (for Egyptians) or your passport (for non-Egyptians). For non-CIB customers, open an account and book the CD or TD, as required.

Customers can change card types by making a request from the CIB call center or your nearest branch.

You can change it from:

1. “Profile Settings” under the “settings” tab,
2. click on “Change language” and choose your preferred language

OR Simply from the login page at the top corner.

• Tap on “Settings”
• Select “Change PIN Code”
• Enter your current PIN
• Enter your new PIN twice
• Your PIN will be successfully changed

• Tap on the side menu on the app’s homepage
• Tap on “Language”
• Choose the language you prefer

You can also change the language of the application before logging in by following the steps below:

• Tap on the side menu on the login homepage
• Tap on “Change Language”
• Choose the language you prefer

1. Go to your phone’s settings
2. Choose the language you want (Arabic or English)
3. Open Smart Wallet application.

1. From Internet Banking Home Page
2. Go to “Requests”
3. Click on Change limit on supplementary credit card
4. Fill in the form with your new limit.

1. Click on “Settings"
2. Choose “Change password”
3. Insert the “Current Wallet password”
4. Then insert the new Wallet password. (note: you will need to insert your password twice)
5. Your Wallet password is now changed successfully.

In case you remember your password and only need to change/update it, you can simply do this from the “Login Settings” under your profile, after you log into the app.Otherwise, you can follow the below steps:

1. Tap on the “Forgot/Reset Password” from your Mobile Banking app
2. Fill in the following fields:
   1. Username: Input your Online Banking username
   2. Password: Choose a password that is easy for you to remember, but hard for others to guess
   3. Password Confirmation: Please enter your password again to make sure that it is typed correctly
   4. Debit/Credit Card Number: Please input the 16 digits of your active debit/credit card, without any spaces
   5. Debit/Credit Card PIN: Input the 4-digit PIN code of your debit/credit card
3. Click on "Next".

• Select My Balance.

• Enter your password.

• Your balance will then appear on the screen.

Your balance will appear on the app’s homepage.

• Tap on “Transactions History”
• Choose “View History”
• View all your transactions

Since visiting a CIB branch will not be accessible to you, an exclusive service to meet your needs and proceed with your requests while abroad through recorded calls will be available. This allows you to conduct a number of requests, such as issuing certificates of deposits, chequebooks, replace debit cards, open or close sub accounts and more.To enroll, please sign the request form during your next CIB branch visit and get started!

Please follow the steps below:

• Visit https://managewallet.meeza.eg/ to deactivate your mobile wallet
• Enter your mobile number and National ID number
• If the mobile number and National ID number match the ownership records, you will receive an OTP on your mobile number along with the name of the other service provider
• Enter the OTP in the required field
• The mobile wallet account will be instantly deactivated

1. Log into your Mobile Banking app
2. Go to “Login Settings” from your profile
3. Tap on “Disable Fingerprint Login”.