Personal Banking FAQs

1. From Internet Banking Home Page
2. “Money transfers”
3. “Charity Payments”.

1. From the Internet Banking Home Page
2. “Money transfers”
3. “Transfer between your accounts”
4. Select your source and destination accounts and click on “Next”
5. Revise the payment details then click on “Transfer”.

To exit the Related Account, simply click on the “Exit” button in the orange box appearing at the top of the page and you will be back to viewing your account.

From the Internet Banking Home Page:

1. Click on the account you want to export, click on “View More”
2. Click on the “Transaction History” tab
3. Click on the export icon at the top corner, name your file and choose the desired format then click “Export”.

Customers can find their card dues via CIB call center, Phone Banking, Online Banking or the nearest CIB branch, noting that all customers receive a monthly SMS with the amount due before the due date.

This can be done through the “User Requests” found under the “Requests” tab where you can view all your submitted requests and check their status (Pending, Approved or Rejected), view their details and receive additional feedback regarding any request.

CIB wealth customers can receive a complimentary Wealth Platinum debit card at issuance.Plus customers can apply for CIB Titanium debit card.

Both CIB and non-CIB customers:

• Visit the nearest CIB branch or Smart Wallet agent.
• Fill in a registration form.
• The agent will process your data on the system.
• Moments later, you will receive an SMS that contains a download link and an activation code.
• Download the app from either Apple or Google Play stores.
• Enter your registered mobile number, read and accept the Terms and Conditions, then enter the activation code that was sent to you via SMS.
• Create your six-digit password.

   

  Your Smart Wallet is now activated and ready for transactions.

   

  CIB Customers only:

• Send your full national ID number in an SMS to 4435, followed by the last 4 digits of your CIB card separated by a hashtag, using the mobile number you would like to register with the wallet. Example: 291234567890#1234.

• Within three working days, you will receive an SMS that contains a download link and an activation code.
• Download the app from either Apple or Google Play stores.
• Enter your registered mobile number, read and accept the Terms and Conditions, then enter the activation code that is sent to you via SMS.
• Create your six-digit password. The password should not include any repetitive or sequential numbers.
• Your CIB Card will be linked to your Smart Wallet within 7 working days

If you don't have your own FFN once you apply for CIB EgyptAir credit card we create an FFN.

You can join Overseas Banking by opening an account with CIB and meeting eligibility criteria of CIB Wealth or CIB Plus.

1. From the Internet Banking Home Page, click on the desired account then click on “View More”
2. Click on the “Transaction History” tab and select the “Label” tag for the transactions
3. Click on “Label” next to each transaction to label it by creating a new label or selecting from an existing set of labels you have created before.

The first time you download your application, you can watch tutorials on the different services provided by the Smart Wallet.To learn more, log in to your wallet, scroll down and select Help. Swipe left to learn more about the application.You can also visit the CIB website (www.cibeg.com) for more information.

Customers can load the card via ATMs only. Meeza prepaid cards do not accept transfers (including internet banking) and cannot accept deposits via branch teller.In special cases, Meeza prepaid cards accept ACH transfers from CIB accounts only.

CIB customers:

 

Link your CIB card to your Smart Wallet: 

• You can link your CIB debit, credit or prepaid card to your Smart Wallet. CIB customers can register a maximum of two CIB cards for every mobile number.
• CIB Staff will enter your Smart Wallet number and card details, and then insert Alias.
• On your wallet, select Load Wallet.
• Select the card that you wish to add money from.
• Enter the desired amount.

Transfer from your Online Banking account to your Smart Wallet:

• Touch the Cardless Services tab on the ATM’s screen to start.
• Select Smart Wallet.
• Choose Deposit.
• Enter your wallet number.
• Enter your wallet password.
• Enter the amount you wish to deposit.

 A message will appear to confirm that the transaction was successful. You will also be able to check your balance.

CIB Smart Wallet Agent

• Visit any CIB Smart Wallet agent.
• Inform the agent that you need to make a deposit in cash.
• Request a One Time Password (OTP) from within your Smart Wallet application by selecting “Agent Cash Deposit”.
• Provide the agent with your wallet number and OTP.
• Give the agent the desired amount of money you wish to add to your wallet.
• The agent will select Smart Wallet.
• Choose Cash In.
• Enter the wallet number. Make sure to add “002” first, then your mobile number and the OTP.
• Enter the amount you gave to the agent.
• The POS will print two receipts.
• You will receive a receipt detailing the transaction and you can check your wallet’s balance.

• Enter your password. You have now successfully added money to your Smart Wallet.
• Log in to your Internet Banking or Mobile Banking account.
• Go to the Transfers tab.
• Select Payments to Others.
• Select Add New to add your Smart Wallet as a beneficiary.
• Select Egypt as the country, then select the bank name: meeza Digital Network (Mobile Wallet Payments).
• In the beneficiary account field, insert the mobile number linked to your Smart Wallet.
• Confirm payment and check your Smart Wallet balance.

Both CIB and non-CIB customers:

You can choose to load your Smart Wallet from either:

ATMs: Any ATM in Egypt that offers cardless services or has the meeza Digital logo (cardless services)

• Touch the Cardless Services tab on the ATM’s screen to start.
• Select Smart Wallet.
• Choose Deposit.
• Enter your wallet number.
• Enter your wallet password.
• Enter the amount you wish to deposit.

  A message will appear to confirm that the transaction was successful. You will also be able to check your balance.

CIB Smart Wallet Agent

• Visit any CIB Smart Wallet agent.
• Inform the agent that you need to make a deposit in cash.
• Request a One Time Password (OTP) from within your Smart Wallet application by selecting “Agent Cash Deposit”.
• Provide the agent with your wallet number and OTP.
• Give the agent the desired amount of money you wish to add to your wallet.
• The agent will select Smart Wallet.
• Choose Cash In.
• Enter the wallet number. Make sure to add “002” first, then your mobile number and the OTP.
• Enter the amount you gave to the agent.
• The POS will print two receipts.
• You will receive a receipt detailing the transaction and you can check your wallet’s balance.

Enter your password upon opening the application to use your wallet.

The password ensures the safety and security of your data.The password you create should not contain sequential digits or repeated characters (maximum repetition is twice).

If you enter an incorrect password three consecutive times, your wallet will be locked and you will be required to contact the call center to reset it.

Cardless deposits can be made at the ATM using an account number.

Make a deposit at a CIB branch or via ATM. (Cardless deposits are caped to EGP 6,000/day)

• You may add/delete/modify any of your beneficiaries’ details through the payments to others page
• You can add a new beneficiary from the "Add New" button at the top of the page
• You can edit a beneficiary by clicking on the beneficiary then the "Edit" button
• You can delete a beneficiary by simply clicking on "Delete".

You can simply nickname your account from the Internet Banking Home Page:

1. Click on the account you want to nickname
2. Click on “View More” then on the “Account Details” tab
3. Click on “Edit” next to the account name and change it to the desired name.

• CIB BONUS points program website (bonus.cibeg.com)
• CIB Call Center.

For more information, click here.