Yes, your personal information is safe with CIB Mobile Banking, which offers extensive security features to ensure that you can conduct your banking transactions in a safe and private online environment. The highest industry standards of security are applied to both Internet Banking and Mobile Banking.
Starting the 1st of July, 2022, a fee of 5 Egyptian Pounds will be applied on each cash withdrawal transaction using any CIB debit or prepaid cards on other banks’ ATMs in Egypt.
- Maintain a total balance starting of EGP 20,000 of up to EGP 300,000 (or its equivalent in other currencies) across all of your CIB accounts and terms deposits.
- Salary transfer Starting with EGP 5000 up to EGP 30,000.
The buyout service is available for credit cardholders in which the customer is
allowed to use the CIB card limit to settle the outstanding balance on other non-
CIB cards and repay this balance in an equal payment plan with normal interest
rates. The customer can request the service via the call center.
Please check the link for more info about the terms and conditions: https://cib.eg/z3j.
Yes, set/reset PIN feature is available through CIB Online Banking services. Please use following steps:
- Log in to your CIB Online Banking account
- Select "Credit/Debit Cards" under the “Cards” section on the home page, or from the “Request Center” by click on “More” in the service bar
- Click on “Set/reset PIN” button
- Choose required card and click on “Continue”
- Click on” Forget PIN?”
- Insert new PIN & confirm, then click on “Continue”
- As a second factor of authentication, enter the OTP sent to your registered mobile number
Biometric login for the CIB Mobile Banking app can only be enabled on one device at a time. If you activate biometric login on a new device, it will be automatically disabled on the previous device.
Yes, if your card was blocked due to multiple incorrect PIN attempts you can reactivate it through CIB online banking by using "set/reset PIN feature".
Yes, you can change your current PIN by following below steps
- Log in to your CIB Online Banking account
- Select "Credit/Debit Cards" under the “Cards” section on the home page or from “Request Center” by clicking on “More” in the service bar
- Click on “Set/reset PIN” button
- Choose the required card and click on “Continue”
- Enter your current PIN and click on “Continue”
- Insert new PIN and confirm, then click on “Continue”
The PIN will be changed successfully
- Download the CIB OTP Token app from your device’s app store
- Log in to your Online Banking account
- When using the Mobile Banking app, click on “More” on the bottom of the home page, then click on “OTP Activation” under “Services”
- When using the Internet Banking service, click on “More", then click on "Services" and select "OTP Activation"
- Choose "OTP Soft Token" and click on “Activate Now”
- An SMS will be sent to your registered mobile number with a clickable link
- Click on that link and all the needed fields will be auto populated in the CIB OTP Token app
- Create a PIN code and confirm it
- A verification code will appear on the screen
- Copy the verification code and enter it on the Internet or Mobile Banking app
- Click on “Continue”
- A success screen will appear, showing the successful activation
To activate your debit/credit card, please follow these steps:
- Log in to your CIB Online Banking
- Select "Credit/Debit Cards" under the “Cards” section on the home page, or from the “Request Center” by clicking on “More” under the services bar
- Choose the required card
- Enter the expiry date of the card
- Check the box to Confirm that you have received the physical card
- Click on “Continue”
- As a second factor of authentication, enter the OTP sent to your registered mobile number
- Log in to your Online Banking account
- Click on “Transfers "on the home page
- Select “Charities” under "Transfer Types"
- Select “Charity Category” and then choose the preferred “Charity”
- Choose the account you want to send from
- Enter the amount and click on “Continue”
- Review the Transaction Summary before proceeding
- Click on “Confirm”
- Enter the OTP from your activated CIB OTP Token app
- Transfer submitted successfully
- You can extract “Transaction Receipt” by clicking on the extract button in the top right side of the transaction summary screen
Yes, the service is available for all account types. Please follow steps below:
- Log in to your CIB Online Banking account
- Select “Accounts” from the home page or from the “Request Center” by clicking on “More” under the “Services” menu, then select “Issue a Debit Card”
- Choose the required account to be linked to the new card
- Choose the name which will be printed/labeled on the card
- Check the box to agree to the Terms and Conditions, then click on “Continue”
- Review all data, then click on “Confirm”
- As a second factor of authentication, enter the OTP sent to your registered mobile number
Yes, the bank has a program for non-salary transfer customers.
Please visit your nearest CIB branch to inquire about the detailed required
documents. The general requirements to apply are a valid ID, valid income proof.
You can simply enable biometrics login through one of the below options:
Before login:
- On the app's login page, click on Fingerprint/Face ID icon.
- Enter your username and password.
- Agree to the Biometrics terms and conditions, then click on "Activate Now”.
- Enter the OTP sent to your registered mobile number.
- Your Face ID/Fingerprint will be activated successfully.
From your profile:
- Log in to your CIB Mobile Banking app.
- Click on “Profile” icon.
- Toggle on “Login using Biometrics Feature” button.
- Agree to the Biometrics terms and conditions, then click on "Activate Now”.
- Enter the OTP sent to your registered mobile number.
- Your Face ID/Fingerprint login will be activated successfully.
- Click on “Register Now” on the login Page
- Choose Debit or Credit Card from the registration methods menu
- Enter the card number
- Enter the card’s PIN
- Create a unique username and password according to the set criteria
- Enter the CAPTCHA shown on the screen
- Read the terms and conditions
- Check the box to agree to the terms and conditions and click on “Create Account”
- Registration is successful
- Click on “Login”
- Enter the username and password to log in to the CIB Mobile Banking app/Internet Banking service
- Log in to your CIB Online Banking account
- Select Certificates of deposit/Time deposits under Saving and Investment section from the home page
- Click on the relevant product (CDs or TDs)
- Select the CD/TD you wish to redeem
- Click the “Full/Partial redemption” button
- Choose between Full Redemption or Partial Redemption
- Click continue
- Review the applicable penalty fees
- Tap on “Proceed with redemption”
- The redeemed amount will be credited to your linked account
You can check the updated transfer limits through the following link: https://cib.eg/ubx.
Yes, you will still need to activate the physical card in order to use it for ATM withdrawals or any transactions that require the physical card. Digital provisioning does not replace the activation process for the plastic card.
CIB's Mobile Banking App can be easily accessed on devices with the following hardware and software requirements:
- Camera (rear-facing)
- GPS
- Apple® iPhone® iOS 9.0 and higher
- Android TM-powered mobile devices with platform 6.0.0 and higher.
EGP 40* for amounts less than EGP 30,000.
*Fees are waived for Wealth, Exclusive Wealth and Private customers. For customers holding a Bedaya Savings Account, Easy Accounts or myCIB Account a fee of EGP 100 will be deducted on withdrawals from branches regardless of the amount, except for when a customer is requesting to withdraw because of closing their account.
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