Personal Banking FAQs

The transaction will be rejected.

When making a transfer, you will be able to view all the transaction’s details, and you will be asked to confirm the validity of the information before the transaction is processed. Once you confirm the transaction, CIB will not be able to reverse it.

To return the money to your wallet, you will need to contact the recipient wallet’s owner to return the money. The Bank will not be required to return the funds.

Those can be set either from:

1. Click on the desired account that will be used as a source account in setting up the recurring or the forward dated transaction then click “View More”
2. Go to the “Scheduled Transactions” tab
3. Choose whether it is a transaction between your accounts or to a 3rd party
4. Click on “Add New”
5. Enter the details and confirm.

While performing a transfer, click on “Options” and turn on the recurring option and choose the transaction frequency.

• If it is a personal mobile number, please visit your telecommunication company’s branch with the registered owner of the mobile number and ask them to transfer the ownership of the line to you.

• If it is a business mobile number, ask your company’s delegate to fill out the form on the CIB Smart Wallet website and send it to the telecommunication company. The company will link the mobile number to your National ID. You may then register for CIB Smart Wallet normally.

Those can be set either from:

1. Click on the desired account that will be used as a source account in setting up the recurring or the forward dated transaction then click “View More”
2. Go to the “Scheduled Transactions” tab
3. Choose whether it is a transaction between your accounts or to a 3rd party
4. Click on “Add New”
5. Enter the details and confirm.

While performing a transfer, click on “Options” and turn on the recurring option and choose the transaction frequency.

The update will bring three new features/enhancements which are:

1. Resetting the PIN via Smart Wallet App in case you forgot it or your wallet gets locked without the need to contact the call center.
2. Displaying the receiver’s name before the execution of a money transfer transaction and on the transaction’s history to increase the level of security for our customers.
3. Online Card disclaimers to provide customers with essential information about the types of Online Cards and the fees applied.

The daily limits for all transaction types are as follows (or its equivalent in FCY):

• Prime: EGP 5,000,000
• Plus: EGP 5,000,000
• Wealth: EGP 20,000,000
• Private: EGP 20,000,000

For card limits, please visit the below links:

Credit Cards Limits.

Debit & Prepaid Cards Limits.

• Fast track branch service: Receive immediate assistance whenever you visit CIB branches, ensuring that your requests are processed as quickly as possible, or when you call our call center at 19666. • Current and savings accounts: Save your money with CIB current and savings accounts and enjoy a diverse range of features, customized to meet various lifestyles, along with preferential fees and charges. Open an Everyday Savers account to watch your savings grow daily.

• CIB Plus personal loans: Enjoy the best borrowing options in the market to fund a variety of personal needs, from furnishing your new home to covering vacation expenses for you and your family.

• Plus debit card: Forget cash and use your CIB Plus debit card! Enjoy a limit of EGP 500,000 for purchases and EGP 30,000 for cash withdrawals inside Egypt. Collect 1.5 BONUS points for every pound spent wherever you shop and redeem them from a list of participating stores.

• The CIB Platinum Credit Card offers a range of benefits from worldwide purchasing:

- Access to selected airport lounges for a new and easy digital experience with the MasterCard Travel Pass app.

- Collect 3 BONUS points for every pound spent wherever you shop and redeem them from the list of participating stores.

- Issue up to 4 supplementary cards for free for family members.

- Use your Platinum Credit Card anywhere in the world.

• Les Concierges Egypt Services: Enjoy the best services provided in cooperation with Les Concierges Egypt! You will receive special assistance with a wide range of services, saving you time and effort.

You can easily set up beneficiaries through the application by:

1. Clicking on “Transfers” in the menu,
2. Navigating to “Payments to Others”
3. Clicking on “Add New”
4. Choose the beneficiary type, and fill in the required beneficiary details
5. Then enter the 6-digit OTP from your OTP token
6. Click “Next” to save the beneficiary.