Yes, it depends on each card's spending limits. You can check debit card spending limits here.
Customers can replace debit cards through contacting the call center on 19666 or visiting the nearest CIB branch.
Yes, customers can use debit cards abroad.
Yes, you can check the available balance for your account & credit card through the IVR.
From Internet Banking home page:
- Go to “Requests”
- Click on Dispute Credit Card Transaction
- Fill in the dispute form on your chosen credit card mentioning the reason of dispute.
The active EPP must be canceled first before changing the card type.
Please call the call center at 19666 or visit your nearest CIB branch.
Yes, you can stop your debit or credit card through Phone Banking by calling 19666.
It will be delivered at the delivery place and the receiver must provide a valid ID
and sign upon receiving the card.
No, the card doesn’t come with a preset pin code. You’ll need to set one after
activation through the IVR or ATM.
Based on instructions we have received; the Bank is required to stop all foreign currency transactions through the Smart Wallet Online Card. Please note that local currency transactions through the Smart Wallet Online Card are working normally.
The amount you request will not be deducted at the time the card is issued, but only when you make an online transaction, except for the card issuance fees mentioned above (EGP 10 for a single-use online card and EGP 15 for a multi-use online card) .
You can stop and replace the card via online banking, IVR, or through our call center.
- Log in to your Online Banking account
- Click on “Credit Cards” under “Cards” section on the home page
- Select the credit card
- Click on “Manage Direct Debit”
- Choose the direct debit account
- Choose the direct debit amount (5% minimum amount or 100% full amount)
- Click on “Continue”
- Review the request details, then click on “Confirm”
- Request submitted successfully
The issuance fees are EGP 15 and will be deducted automatically after the first load.
If the upgrade is done within the same card network (MasterCard to MasterCard)
you can redeem the earned points as e-vouchers only after you make one retail
transaction. Otherwise, the points will be canceled.
You can apply for credit card closure at any time during the statement if you’ve paid the
current dues on the card. The exception to waiting after the statement closure is if you
withdrew cash during the statement or you’ve paid after the due date.
- Log in to your Online Banking account
- Click on “Credit Cards” under “Cards” section on the home page
- Select the credit card
- Click on “Limit Increase”
- Check the box to agree to the terms and conditions and click on “I Agree”
- Review the request summary, then click on “Confirm” button
- Request submitted successfully
No, the card must be delivered to your registered delivery address.
The noon card offers you the opportunity to waive the annual renewal fees. For
more details, please visit: https://cib.eg/1aee92
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