Personal Banking FAQs

• You may add/delete/modify any of your beneficiaries’ details through the payments to others page
• You can add a new beneficiary from the "Add New" button at the top of the page
• You can edit a beneficiary by clicking on the beneficiary then the "Edit" button
• You can delete a beneficiary by simply clicking on "Delete".

You can simply nickname your account from the Internet Banking Home Page:

1. Click on the account you want to nickname
2. Click on “View More” then on the “Account Details” tab
3. Click on “Edit” next to the account name and change it to the desired name.

By sharing your IPA or mobile number or initiating a collect request.

• CIB BONUS points program website (bonus.cibeg.com)
• CIB Call Center.

For more information, click here.

Visit our Online Banking page to learn how to register

Call 19666, press 1 for accounts and cards, and enter an active CIB card and PIN number. Follow the step by step recorded menu.

1. Go to https://ebanking.cibeg.com
2. Click on “Register New User ” below the Sign-In area
3. Fill in the following fields:
   • Username
   • Password
   • Password Confirmation
   • Card Number
   • Card PIN
4. Check the “I accept the terms” box after carefully reviewing it
5. Click on “Register New User”.

Please visit your nearest CIB branch or call 19666.

Please call call center on 19666 or visit your nearest CIB branch.

You can stop a lost or stolen card by:

• Calling 19666 and speaking to one of our Call Center agents
• Visiting the nearest CIB branch
• Phone Banking
• Internet banking

For more information, you can also click here

From the Internet Banking home page:

1. Go to “Requests”
2. Click on “request new chequebook”
3. Fill in the form to complete your request.

By clicking on an account then clicking on the “View More” button, you can view your account’s details, transaction history, account activity, scheduled transactions and money spending.

From the Internet Banking home page:

1. Go to “Requests”
2. Click on Inquiries
3. Suggestions
4. Complaints
5. Fill in the form and determine your request type whether it is inquiry, suggestions or complaints.

Those can be set either from:

1. Click on the desired account that will be used as a source account in setting up the recurring or the forward dated transaction then click “View More”
2. Go to the “Scheduled Transactions” tab
3. Choose whether it is a transaction between your accounts or to a 3rd party
4. Click on “Add New”
5. Enter the details and confirm.

While performing a transfer, click on “Options” and turn on the recurring option and choose the transaction frequency.

You can easily set up beneficiaries through the application by:

1. Clicking on “Transfers” in the menu,
2. Navigating to “Payments to Others”
3. Clicking on “Add New”
4. Choose the beneficiary type, and fill in the required beneficiary details
5. Then enter the 6-digit OTP from your OTP token
6. Click “Next” to save the beneficiary.

1. Tap on the fingerprint icon on the landing page
2. Choose “Enable Fingerprint Login”
3. Enter your username and password.Your biometrics will be saved and you will be able to log in using your fingerprint.

You can set up to seven transactions in your Favorite menu once you perform a successful transaction related to balance inquiry, accounts and card movements, card payment information, card settlement, fund transfer, or bill payment. You will be given the option to add the successful transaction to your Favorite menu.

1. Click on the transfers in the main menu,
2. Choose “Pay Credit Card”
3. Choose the source account, credit card to settle and enter the desired amount
4. Click “Transfer”.

IPN allows customers to send money through the following channels:

1. InstaPay app, owned by EBC
2. CIB Internet Banking  
3. CIB Mobile Banking  

Please go to store to download mobile application to start enrollment process

Simply, fill in the OTP form in the branch, with your account number that you will use for the external transfers and download the CIB OTP token app or purchase a hard token and activate it through the Online Banking from “Token Activation” under the requests tab.