Personal Banking FAQs

Visit our Online Banking page to learn how to register

Call 19666, press 1 for accounts and cards, and enter an active CIB card and PIN number. Follow the step by step recorded menu.

1. Go to https://ebanking.cibeg.com
2. Click on “Register New User ” below the Sign-In area
3. Fill in the following fields:
   • Username
   • Password
   • Password Confirmation
   • Card Number
   • Card PIN
4. Check the “I accept the terms” box after carefully reviewing it
5. Click on “Register New User”.

Please visit your nearest CIB branch or call 19666.

Please call call center on 19666 or visit your nearest CIB branch.

You can stop a lost or stolen card by:

• Calling 19666 and speaking to one of our Call Center agents
• Visiting the nearest CIB branch
• Phone Banking
• Internet banking

For more information, you can also click here

From the Internet Banking home page:

1. Go to “Requests”
2. Click on “request new chequebook”
3. Fill in the form to complete your request.

By clicking on an account then clicking on the “View More” button, you can view your account’s details, transaction history, account activity, scheduled transactions and money spending.

From the Internet Banking home page:

1. Go to “Requests”
2. Click on Inquiries
3. Suggestions
4. Complaints
5. Fill in the form and determine your request type whether it is inquiry, suggestions or complaints.

Those can be set either from:

1. Click on the desired account that will be used as a source account in setting up the recurring or the forward dated transaction then click “View More”
2. Go to the “Scheduled Transactions” tab
3. Choose whether it is a transaction between your accounts or to a 3rd party
4. Click on “Add New”
5. Enter the details and confirm.

While performing a transfer, click on “Options” and turn on the recurring option and choose the transaction frequency.

You can easily set up beneficiaries through the application by:

1. Clicking on “Transfers” in the menu,
2. Navigating to “Payments to Others”
3. Clicking on “Add New”
4. Choose the beneficiary type, and fill in the required beneficiary details
5. Then enter the 6-digit OTP from your OTP token
6. Click “Next” to save the beneficiary.

1. Tap on the fingerprint icon on the landing page
2. Choose “Enable Fingerprint Login”
3. Enter your username and password.Your biometrics will be saved and you will be able to log in using your fingerprint.

You can set up to seven transactions in your Favorite menu once you perform a successful transaction related to balance inquiry, accounts and card movements, card payment information, card settlement, fund transfer, or bill payment. You will be given the option to add the successful transaction to your Favorite menu.

1. Click on the transfers in the main menu,
2. Choose “Pay Credit Card”
3. Choose the source account, credit card to settle and enter the desired amount
4. Click “Transfer”.

Simply, fill in the OTP form in the branch, with your account number that you will use for the external transfers and download the CIB OTP token app or purchase a hard token and activate it through the Online Banking from “Token Activation” under the requests tab.

Customers can find the EPP dues through the call center or via E-statement through Internet banking.

1. Click on “Transfers” in the menu
2. Choose “Transfer to your Accounts”
3. Choose the source and destination accounts,
4. Enter the desired amount,
5. Click “Transfer”.

1. Click on “Transfers” in the main menu
2. Choose “Payments to Others”
3. Choose the beneficiary you want to transfer to, edit any details needed,
4. Enter your 6-digit OTP,
5. Click ”Pay”.

Through the Smart Wallet application:

• Select Send Money.
• Enter the beneficiary’s wallet number (or select it from your contact list).
• Enter the desired amount.
• Enter your password.

 

Your transaction is now successfully completed. You have the option to send an SMS message to the recipient with the transferred amount to notify them of the transaction.

 

You will need to have the Higher Authentication Service (OTP) available on your account so that you can transfer to/from any of your related accounts.